441 réponses à ce sujet

[iyyillius]

what do you mean by installation path are you talking about the C:program file\\dragon age\\ yadda yadda path ?

[Kepha]

iyyillius wrote...

what do you mean by installation path are you talking about the C:program file\\\\dragon age\\\\ yadda yadda path ?

Yes, whereever you installed Dragon Age on your computer.  Default is C:\\program files\\dragon age.

[Kepha]

Elps wrote...

Oh, great! I purchased Return to Ostagar and had problems with it showing up as unauthorised. I followed the instructions here and checked both files were installed correctly. I was logged in, everything looked fine - then I got a message saying there was a problem connecting to the server. Now my collectors edition core game, promotional items that come with that edition, and RTO are ALL showing as unauthorised!!!

I presume that when the server connection is restored my content will be too, but this is just plain crazy. When I pay good money for a game I expect to be able to play that game, regardless of whether the Bioware servers are having issues or not. Guess I won't be playing at all for now :-(

If you continue to have problems with unauthorized content try manually starting the Content Updater service before you start the game, or just play logged out for a while.  All the DLC should work just fine when logged out.

In my experience, the server problems usually result in the service being slow to start, so it can't get started in time automatically.   But the server is rarely so unreachable that it can't authorize the content if the service starts properly, which is why manually starting it helps quite a bit.  The beta fix helps with it starting automatically, but even with that I've been having more problems with it lately, and I think the server problems are probably the cause.

[Javelenti1]

Merchant at Sulcher's Pass cannot be interacted with. I click on him and there is no reaction. (I talked to him w/ out problems once before when i had not downloaded the Shale content and did not realize the merchant was connected to it.)

[Kepha]

Javelenti1, did you accept the quest and get the control rode when you talked to him before? Or did you refuse the rod and try and come back and get it later? (I've never tried the second one, so I'm not sure how that's supposed to work.)

[Javelenti1]

i refused and said I'd come back later. I tired both options under heading 2 of your post and neither alleviated the problem. I'm not really sure what to do at this point.

[Kepha]

Do you still have a Shale related quest under Premium Content in the quest log? What does it say?



You may have to use the runscript zz_shl_debug console command to fix things up at this point. With it you can warp to Honnleath, once you get there the game assumes you have the control rod and activation word already.

[Javelenti1]

Console warp worked, thank you for the help, have a good night!

[xxSpaceritualxx]

The "offer" fix worked for me , thanks for the tip

[eggrolled]

I just wanted to say thank you for this thread. The instructions in #5 worked like a charm.

[druplesnubb]

I don't get what the "path" is or how I change it (I have a swedish computer) could you help me?

nevermind, got it to work now.

Modifié par druplesnubb, 15 février 2010 - 08:04 .

[RandyChoy1987]

Kepha wrote...

For help downloading and installing DLC see Redeemed DLC Unofficial Troubleshooting and FAQ.   This FAQ is only trying to cover the issues that can occur while playing after you get the DLC successfully installed.

Table of Contents:
1)       DLC Content Disappeared
             * DLC items are missing
             * Soldier’s Peak no longer on map
             * Shale is acting weird.
2)      Sulcher’s Pass (Felix) and/or Levi are missing.
3)      Travelling to Ostagar - Stuck at Loading Screen
4)      Blood Dragon Armor isn’t showing up in my inventory.
5)      DLC Content shows as unauthorized

1)  Hey my DLC Items Disappeared (Ack! Sten is naked!)
     Soldier’s Peak was on the world map, but its gone now
     Shale is screwed up (Talent’s not showing correctly, speaking to him crashes the game, can only get the Golem activation conversation)

Red Alert!  You have been hit by the Disappearing DLC Glitch.  The game got confused, decided you no longer had the rights to the DLC and stripped it from you. This can have dramatic effects on your game, leaving the DLC in a half reset state, and just in general screwing it up.  It may even appear that older saves are corrupt as the game will remove the DLC upon loading until you resolve the rights issue. 

Any saves made after the DLC is stripped are bad. The only possible way to recover them is to use the developers console.

No known cause, though it may be related to the game losing connection with the server while you’re playing. If you have ongoing problems with this it might be best to play logged out.

What to do:

*  Immediately exit the game completely.
*  Restart
*  From the Main Menu go to Downloadable Content, Installed Content Tab and make sure all your DLC is authorized.

At this point you should be back into a good state with regards to the game recognizing your DLC, but you now have to figure out how to go forward.

Go back through your saves looking for the last good one made before the DLC was removed.  Clues that it is good include: 
    DLC Items are equipped/in inventory (chest contents are not a good indicator).
    Warden's Keep and Shale related quests accurately reflect their state in the journal.
    Soldier's Peak and/or Honnleath are on the World Map if you've already unlocked them.
    Speaking to Shale gets you normal conversation.
If that’s not too far back, Congratulations! Load it up and keep playing from there.

If your last good save is a ways back and you don’t want to replay hours of the game, you will need to use the developers console to fix your game. There is a really good thread on how to do that here.

2)  Sulcher’s Pass doesn’t show up on my map
      Levi isn’t in camp to give me the Warden’s Keep Quest.
      Bann Loren's Lands aren't on the map.

All of the main DLC’s have a separate piece, the “Offer”, which is where the quest givers (Levi, Felix, and Elric) live.

Check whether you have the Offer part installed

Go to My Documents\\\\Bioware\\\\Dragon Age\\\\Offers and look for the following directories.
 
dao_prc_ocp_2 (The Stone Prisoner)
dao_prc_onrx_1 (Warden’s Keep)
dao_prc_ocp_1 (Return to Ostagar)

If they are missing you will need to manually download and install them.  (Even if they're there you might try reinstalling them just in case.)

The Stone Prisoner (Offer only)
Warden's Keep (Offer only)
Return to Ostagar (Offer Only)
 
Right click on the above link for the DLC you have having problems with and select “Save Target As”, or the equivalent in your browser. Save the .dazip file to your computer. If your browser tries to rename it to .zip file, rename it back to .dazip after download.
 
Find the daupdater.exe application, it is usually located in the bin_ship directory in your Dragon Age Installation (For example C:\\\\Program Files\\\\Dragon Age\\\\bin_ship\\\\daupdater.exe) Double click on it to open it.
 
Click on Select DAZIPs.  Navigate to where you have saved the .dazip file and open it.

Now the .dazip file will appear on the Install tab.  Select it on the list and click Install Selected.
 
Restart the game and see if that has resolved things.

If it hasn’t, try forcing the DLC to reinitialize itself.
*  Go to the Game’s Main Menu
*  Go the Installed Content Tab under Downloadable Content
*  Find the DLC you are having problems with on the list of DLC.
*  Clear the checkmark next to the DLC to disable it.
*  Go back to the Main Menu and load your last save. When it gives you a message about DLC being disabled, Force Load the save.
*  Make a new save with the DLC disabled.
*  Exit back to the Main Menu
*  Go back to the Installed Content Tab
*  Click the empty square next to the DLC to get the checkmark back and reenable the DLC.
*  Load the new save you made.
 
If none of that works
You can use the Developers Console to warp yourself to the necessary locations to get the quest to start. Instructions in this thread

3)  Travelling to Ostagar - Stuck at Loading Screen

Some people with this problem have reported issues with getting stuck at the loading screen travelling to Ostagar while playing the Return to Ostagar DLC.  It appears that this issue is related to Return to Ostagar not getting properly installed.  Try manually reinstalling Return to Ostagar to resolve this issue.

Return to Ostagar

Right click on the above link and select “Save Target As”, or the equivalent in your browser. Save the .dazip file to your computer. If your browser tries to rename it to a .zip file, rename it back to .dazip after download.
 
Find the daupdater.exe application, it is usually located in the bin_ship directory in your Dragon Age Installation (For example C:\\\\Program Files\\\\Dragon Age\\\\bin_ship\\\\daupdater.exe) Double click on it to open it.
 
Click on Select DAZIPs.  Navigate to where you have saved the .dazip file and open it.

Now the .dazip file will appear on the Install tab.  Select it on the list and click Install Selected.

4)  Blood Dragon Armor isn’t showing up in my inventory.


If your armor suddenly vanished take a look at section 1 and make sure that you weren't hit with the Missing DLC glitch.

Playing Dwarf Nobles without Patch 1.02 will result in your armor being removed from you during the course of the origin story.  Also sometimes when its first installed it doesn't show up.  Use this procedure to force the armor to appear in your inventory.

*  Go to the Installed Content Tab under Downloadable Content
*  Clear the checkmark next to the Blood Dragon Armor
*  Load your last save, and when it gives you a message about disabled DLC, force load the save.
*  Make a new save.
*  Go back out to the Installed Content Tab and reenable the Blood Dragon Armor.
*  Load your new save and you should see the Blood Dragon Armor Chestpiece in your inventory. All other pieces are available for sale from the merchant in the party camp.

5)  DLC is unauthorized and the game won’t let me load my saves.

As long as you play logged in the game tries to connect to the server to verify your rights to the content. It cannot do that without the Dragon Age Origins Content Updater service    It is supposed to start when the game launches, but there is a timing issue where it is not always started before the game tries to check with the server. Try manually starting it before you start the game and see if that lets you load your saves:

1.) Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
2.) Locate the Dragon Age: Origins - Content Update in the list of services.
3.) Right click it and select START

If you have ongoing issues with it starting automatically you might want to try the beta fix, which should help resolve most of those issues.

If you have moved your Dragon Age Installation, Windows may still be looking for the "Dragon Age: Origins - Content Update" executable, DAUpdaterSvc.Service.exe, in the old location.

To check where Windows is looking for it:

* Press the windows key + R (or click Start and then RUN) and type in services.msc and press ENTER
* Locate the Dragon Age: Origins - Content Update in the list of services.
* Right click and select Properties
* Check Path to Executable and make sure that it is the correct path for where DAUpdaterSvc.Service.exe is in your installation. (Generally located in the bin_ship directory, but a search of your harddrive can find it.)


If the path is incorrect, its a relatively simple registry fix.  If you are uncomfortable using the registry, you could also follow the instructions on how to uninstall and reinstall the service in section 3.2.4 of the Redeemed DLC Unofficial Troubleshooting and FAQ .

To fix it in the registry:
* Run Regedit.exe
* Search for all references to DAUpdaterSvc.Service.exe
* When you find the ones that are under DAUpdaterSvc, update the ImagePath key to point to the correct location for DAUpdaterSvc.Service.exe.

I tried the console, it didn't work for me, my problem is Levi is now in my party camp where I will talk to him he will point the Soldier Peak map for me, after conversation, he still there after pointing the map. (Eventually, I talk to him again with the same conversation over and over again which he suppose to leave after pointing the map.) then when I go to World Map, The Soldier Peak disappear and also for the sulcher pass, i went talk to the guy about the golem thingy, after that no new maps came, it seems to be the problem with both my The Stone Prisoner and Warden's Keep. I tried the console, but it didn't work, even i download the DLC i unable to covert to DAzip as it is rar file, I tried patching, reinstalling, it still no change. and i noti need to reset my character because I download it in the middle of the game?   any my Return Of Ostagar works fine to me

[Kepha]

RandyChoy1987 wrote...
I tried the console, it didn't work for me, my problem is Levi is now in my party camp where I will talk to him he will point the Soldier Peak map for me, after conversation, he still there after pointing the map. (Eventually, I talk to him again with the same conversation over and over again which he suppose to leave after pointing the map.) then when I go to World Map, The Soldier Peak disappear and also for the sulcher pass, i went talk to the guy about the golem thingy, after that no new maps came, it seems to be the problem with both my The Stone Prisoner and Warden's Keep. I tried the console, but it didn't work, even i download the DLC i unable to covert to DAzip as it is rar file, I tried patching, reinstalling, it still no change. and i noti need to reset my character because I download it in the middle of the game?   any my Return Of Ostagar works fine to me

If you want to reinstall the DLC and see if that works, here are the direct links to the .dazip files.
The Stone Prisoner
Warden's Keep

As for the console, was the problem that you couldn't get it enabled, or did that work, but running the scripts didn't fix your problem?

For more info on getting the console to work see the Console Page at the Dragon Age wikia.

Once its installed the scripts are pretty simple.  The thing to keep in mind is that as you type it doesn't show it on the screen, you just have to type the command and hit enter and cross your fingers.

Since you haven't yet done the quests, here are the scripts you would need to run.

Warden's Keep - runscript zz_gwb_debug.  Then when it brings up the prompt select Make a Jump, then Entering Soldier's Peak.  It will treat it as if you are just arriving there for the first time.

Shale - runscript zz_shl_debug.  Select Warp To Location.  Then Honnleath.

[mikeisbored25]

I can't access the links you gave on section 2 for some reason. Do you have other links to those files i can use? thanks.

[ShinsFortress]

Kepha's piece is good. Should have it's own sticky.

[Roland The Great]

Ok I am having a problem with the game. For some reason windows Vista SP1 will not recognize the install of netframe work 1.1 SP1 don't know if that is an issue or not. I unstalled the game it reinstalled all the patches and I updated to 1.02a patch. the content downloaded and installed but now stone prisinor with will not download or install.not sure if one thing has to do with the other retun to ostigard and tower both loaded and installed.

[Kepha]

Roland The Great wrote...

Ok I am having a problem with the game. For some reason windows Vista SP1 will not recognize the install of netframe work 1.1 SP1 don't know if that is an issue or not. I unstalled the game it reinstalled all the patches and I updated to 1.02a patch. the content downloaded and installed but now stone prisinor with will not download or install.not sure if one thing has to do with the other retun to ostigard and tower both loaded and installed.

Have you tried installing The Stone Prisoner manually?

http://na.llnet.biow..._CP_2_1.0.dazip

Right click on the above link for the DLC you have having problems with and select “Save Target As”, or the equivalent in your browser. Save the .dazip file to your computer. If your browser tries to rename it to .zip file, rename it back to .dazip after download.
 
Find the daupdater.exe application, it is usually located in the bin_ship directory in your Dragon Age Installation (For example C:\\Program Files\\Dragon Age\\bin_ship\\daupdater.exe) Double click on it to open it.
 
Click on Select DAZIPs.  Navigate to where you have saved the .dazip file and open it.

Now the .dazip file will appear on the Install tab.  Select it on the list and click Install Selected.

Modifié par Kepha, 24 février 2010 - 02:49 .

[Roland The Great]

Thanks I will do that.

[Bexarath]

I had the problem with Levi not showing up at camp, but reinstalling the Warden's Keep offer files fixed it. Thanks!

[vometia]

Thanks for doing this FAQ: point 5 just rescued me.  I was having a rather intense "argh, is this happening again?!!eleven" moment just now and would have never guessed it's because my updater service seems to like randomly stopping on a regular basis.  Though I worry about what that interesting feature might do to my saves at some point vis-a-vis disappearing content...

[tkearsley]

when you were talking about the unauthorized content etc when u have to manually start dragon age content exe etc in the services.msc, i did this but dragon age is not on the list of services. any ideas?

[Kepha]

tkearsley wrote...

when you were talking about the unauthorized content etc when u have to manually start dragon age content exe etc in the services.msc, i did this but dragon age is not on the list of services. any ideas?

If the service is missing, try installing the beta fix, which should reinstall the service for you.  If that doesn't work, there are instructions on manually installing the service in Section 3.2.3 of the Redeemed DLC Troubleshooting FAQ