441 réponses à ce sujet

[Leetum]

In regards to "5) DLC is unauthorized and the game won’t let me load my saves."



I looked in services and found the content downloader service was defaulted to disabled. I set it to automatic in the properties and all my DLC is authorized.

[Roland The Great]

Sorry if this is the wrong place to discuss this on DLC's but what if you want to install the lucky stone and did not get a package with that promo. why can't you buy those items. as DLC or are they available in the deluxe version.

[Kepha]

Roland The Great wrote...

Sorry if this is the wrong place to discuss this on DLC's but what if you want to install the lucky stone and did not get a package with that promo. why can't you buy those items. as DLC or are they available in the deluxe version.

Certain items were only available as a promo, and you can't buy them.  That's just the way promo items work.  Lucky Stone however, may still be possible to get.  All it required was that you use the standalone Character Creator to upload a character, and I think that still works.

[WhiteMice]

Heres a good one !!!



After "a lot" of hassle and bother I have finally got all me DLCs downloaded and installed - phew



Imagine my surprise when I finally get to Wardens keep and discover that everyone only speaks GERMAN - a language which unfortunatly i dont speak !!!



Levi spoke in english in the party camp - and all my dialog options are in english too - its just all the voice acting is in german while in the keep!!!



I went into the files in My docs\\etc\\addons and deleted all other language files except en-us ones - this has changed nothing !!!



As there is no DLC bable Fish - I'm at a loss - Anyone have a way to fix this ?

[Goero]

Ok, I'm not sure if i missed something along the lines, and if i did, I apologize.



I just finished recruiting the dwarves (as if that wasn't bad enough) only to leave and decide that i wanted to finally go to the Warden's Keep. I go to my map, low and behold, the Keep is missing. So i go to camp, thinking maybe Levi will be there, ( I should note, that Warden's Keep still shows up all fine and dandy, not that i've gone there yet.) Of course, Levi isn't in the camp. So i decide real quick to talk to Shale (as i sided with Calidran) and all of a sudden my screen goes hay wire and if i walk anywhere suddenly im WAAAY off the camp and walk back to it only to be locked on the outside of the perimeter, I actually kind of expected that.



I did the fix where i unload the DLC, force load, then reload the DLCs. Shales gone from camp, Levi's still missing. I do to pick up Shale from the little village, thinking maybe she'll be stuck there. Nope, Missing. Shales completely gone now.



What can I do to fix this?!



Please Help me

[Kepha]

Goero wrote...

Ok, I'm not sure if i missed something along the lines, and if i did, I apologize.

I just finished recruiting the dwarves (as if that wasn't bad enough) only to leave and decide that i wanted to finally go to the Warden's Keep. I go to my map, low and behold, the Keep is missing. So i go to camp, thinking maybe Levi will be there, ( I should note, that Warden's Keep still shows up all fine and dandy, not that i've gone there yet.) Of course, Levi isn't in the camp. So i decide real quick to talk to Shale (as i sided with Calidran) and all of a sudden my screen goes hay wire and if i walk anywhere suddenly im WAAAY off the camp and walk back to it only to be locked on the outside of the perimeter, I actually kind of expected that.

I did the fix where i unload the DLC, force load, then reload the DLCs. Shales gone from camp, Levi's still missing. I do to pick up Shale from the little village, thinking maybe she'll be stuck there. Nope, Missing. Shales completely gone now.

What can I do to fix this?!

Please Help me

These are all symptoms of the Disappearing DLC Glitch that is covered in Section 1 of this FAQ.  Exit the game completely, restart, verify that all your DLC is authorized on the Downloadable Content menu.  Then you need to figure out how far back the error persists in your saves.  See the first post of the thread for how to figure out whether a save is good or bad.  If the error goes farther back then you're comfortable replaying, the only current method of recovery is using the developers console.

[Goero]

Unfortunatly, I've been saving over the previous saves. I know, a cardinal sin, and right now i wish i hadn't done that.



The problem now is that I can't talk to shale at all in camp, doing so restarts the quest over and over. So even should i use the the developers console to warp myself to the keep, it doesn't resolve the issue with Shale.



I'm sorry if I seem angry. but 56 hours of game play just became essentially wasted time. I just find it HIGHLY annoying that the players themselves have to come up with unofficial fixes to this kind of thing. If there is that much call for a fix, why has Bioware done nothing to resolve it?!



I'm sorry, I've begun to rant now.



I'll just go bang my head against a wall now.

[Kepha]

You can use the runscript zz_shl_debug console script to fix the state of Shale. I don't have the exact steps handy (though they might be found in this thread), but you can set the plot flags so that Shale gets fixed. You might play around with it a little bit, and if you can't get it figured out I'll post the exact instructions when I get home.

Modifié par Kepha, 10 mars 2010 - 12:39 .

[Goero]

Thank you very much for your patience with me Kepha.

I don't do well when things blow up in my face like this. I probably wouldn't have been as mad if it hadn't been like right as i decided i wanted to do it. Just seemed like the Game heard me and decided to play a cruel joke.

Anyways, I'm going to try and use the debug console and the developers console to warp me to the keep.

Again, Thank you very much. If I have any questions, i'll be back ^^;


***EDIT***

Thank you!

I used the dev console to reset Shale and warp myself to the keep and force it to show back up on the map.  Thanks again!

Modifié par Goero, 10 mars 2010 - 02:17 .

[Wolverine257]

Ok funky issue still after following most of the steps here with Warden's keep.

So downloaded the dazip for warden's and manually reinstalled the package. Still no dice on my 80+hr campaign. So I think, well maybe the entire save is horked, so I kick off a new character, since I wanted to run through again anyway. Finally get to camp, Levi's there, tell him I'll help out, Codex gets 2 entries, but no quest. Levi's still there, no location on the map. Stone Prisoner, and Return to Ostegar both work and have available quests.

When I lauch the devconsole and runscript zz_gwb_debug no warp console, when I do the same with zz_shl_debug, I get the command listing up.

Any idea's other than a uninstall/reinstall?

Oh and I tried running both characters logged in and logged out. didn't make any difference, and the DAUpdater Service is set to start automatically in my services list, to save me any headaches.

Modifié par Wolverine257, 10 mars 2010 - 01:14 .

[Kepha]

Wolverine257 wrote...

Ok funky issue still after following most of the steps here with Warden's keep.

So downloaded the dazip for warden's and manually reinstalled the package. Still no dice on my 80+hr campaign. So I think, well maybe the entire save is horked, so I kick off a new character, since I wanted to run through again anyway. Finally get to camp, Levi's there, tell him I'll help out, Codex gets 2 entries, but no quest. Levi's still there, no location on the map. Stone Prisoner, and Return to Ostegar both work and have available quests.

When I lauch the devconsole and runscript zz_gwb_debug no warp console, when I do the same with zz_shl_debug, I get the command listing up.

Any idea's other than a uninstall/reinstall?

Oh and I tried running both characters logged in and logged out. didn't make any difference, and the DAUpdater Service is set to start automatically in my services list, to save me any headaches.

Try disabling Warden's Keep, force loading your save, making a new save with it disabled.  Then go renable Warden's Keep and load your new save, and see if that gets the game to recognize its installed.

[Wolverine257]

Kepha wrote...

Try disabling Warden's Keep, force loading your save, making a new save with it disabled.  Then go renable Warden's Keep and load your new save, and see if that gets the game to recognize its installed.

Yeah that was one of my debug steps I tried yesterday, I think I'll just uninstall and hard delete everything except my character data/saves then reinstall. Then hope I can redownload my content, and that my characters are pulled in.

[Gill Kaiser]

In my game, Warden's Keep and the Stone Prisoner show up as "unauthorised" unless I log in and wait for the list to update. This means I can't play with those two DLC unless I'm online before I load my save. I checked and my DAConfig does show my CD key, so I'm not sure what the problem is.

[Kepha]

Gill Kaiser wrote...

In my game, Warden's Keep and the Stone Prisoner show up as "unauthorised" unless I log in and wait for the list to update. This means I can't play with those two DLC unless I'm online before I load my save. I checked and my DAConfig does show my CD key, so I'm not sure what the problem is.

The authorization is stored in the My Documents\\Bioware\\Dragon Age\\Settings\\profile.dap file.  Make sure there's nothing wrong with writing to that file.  Achievements are also stored there.  After you start the game and login, and the DLC is authorized, you should see the timestamp on the file change.

You might also want to look in My Documents\\Bioware\\Dragon Age\\Logs for a log file and see if there are any error messages related to the profile.dap in there.  (Newest entries are at the bottom.)

[Elves_Rule]

I'm definitely having problem number 5 in your post. My downloaded content was working fine, but now it says I can't load my saves because it contains unauthorized content (Blood Dragon Armor and Stone Prisoner) and that the owner should log in (which is me). I tried logging off and logging back in. I then used your suggestion and tried to check to see if the DAUpdater Service was started using Run: services.msc and then scrolling down to find Dragon Age Origins - Content Updater Service and found that it was stopped. I tried starting it, but was given the error message "Could not start ... Updater Service on Local Computer; Error 1053: Service did not respond in a timely fashion." Then navigated to the bin_ship folder, tried to launch it and got "The content updater service has encountered a problem and needs to close. Sorry for the inconvenience." I'm sorry too because I can't seem to find anything in the forum about how to get the updater back up and running, which I assume is the root of the "not authorized" issue as you point out. Should I try and reinstall the game to restore it? If I do that, will I have to start the whole thing over? All this started after I downloaded and installed the newest patch, but not sure if that was just coincidence or not. Please help!

[Kepha]

Elves_Rule wrote...

I'm definitely having problem number 5 in your post. My downloaded content was working fine, but now it says I can't load my saves because it contains unauthorized content (Blood Dragon Armor and Stone Prisoner) and that the owner should log in (which is me). I tried logging off and logging back in. I then used your suggestion and tried to check to see if the DAUpdater Service was started using Run: services.msc and then scrolling down to find Dragon Age Origins - Content Updater Service and found that it was stopped. I tried starting it, but was given the error message "Could not start ... Updater Service on Local Computer; Error 1053: Service did not respond in a timely fashion." Then navigated to the bin_ship folder, tried to launch it and got "The content updater service has encountered a problem and needs to close. Sorry for the inconvenience." I'm sorry too because I can't seem to find anything in the forum about how to get the updater back up and running, which I assume is the root of the "not authorized" issue as you point out. Should I try and reinstall the game to restore it? If I do that, will I have to start the whole thing over? All this started after I downloaded and installed the newest patch, but not sure if that was just coincidence or not. Please help!

Have you run the DA Update Service Diagnostic Beta?  That's like a mini-installer just for the service, reinstalling the game won't always fix problems with the service, the beta app seems to do a pretty good job.

Otherwise starting with 3.1.2 there are various tips for troubleshooting the service in the Redeemed DLC Troubleshooting FAQ.  In particular make sure the service is set to run as an admin.

Modifié par Kepha, 11 mars 2010 - 04:29 .

[Elves_Rule]

I had tried the beta service. It tells me that CD key was found, the updater files were found and up to date and that the service is installed and ready to use. Just did it again and same messages when I try to start the updater.



I tried a few of the other fixes from link you included, but not the admin issue. Going to try that now.

[Elves_Rule]

Seems like the admin issue is not me. I'm running XP and am definitely an administrator. Tried deleting the addins as they suggested and made some progress there. Now I can play logged out if it select "force load" when I try to load my last save. However, DAUpdater still won't work. Specifically, I tried 3.2.4, but can't seem to make that one work. Don't really think that's worth the effort anyway because the Diagnostic Beta said everything was fine.

[Wolverine257]

Kepha wrote...

Try disabling Warden's Keep, force loading your save, making a new save with it disabled.  Then go renable Warden's Keep and load your new save, and see if that gets the game to recognize its installed.

Ok did a clean reinstall, downloaded the content again, and now I have all quests. Lets just hope it stays that way.

Thanks for the help provided in the thread.

[Roland The Great]

The Only fix for this whole issue with Warden's keep I found is on the PC version remove your charter file to a safe place uninstall the entire game make a new admin account on your computer with UAC off. install the game go to the folders or the icon under security make your self with all rights on the new account. Then install all the DLC's manually. I am even using unauthorized promo stuff now and I get it and it is working. now place the charter file back in your dragon age folder. I was having big problems with this until I took all these actions the only issue I have is I have to let the video buffer fill up so the game won't go at lightning speed. I usually just make sure I stop and save in a safe area so as not to have to fight until the buffer is full and it goes back to normal speed this only occurs whten I reboot as long as the computer stays running it is ok. XP is a problem with this as it will crash after 24hrs of straight running. It is a glitch in XP. It happened on a SR71 and crashed the plane. oops someone did not check the ms website. Oh and the guy using XP it does matter check your permissions on that dragonage folder You maybe admin but not authorized all permissions in that folder. It is an install thing that occurs with dragon age. Oh my spelling sucks so forgive.

Modifié par Roland The Great, 12 mars 2010 - 06:32 .

[FoDooG]

 Weill, i have a similar issue here, but with a twist:

Win7, 64

Every DLC DLed and installed correctly and shows up in the tab. But "Stone Prisoner", "Warden's" and Blood Armor are signed as unauthorized. So, after a lot of fiddeling and trying (the usual stuff, services, manually reinstall the two Offers and so on...) following pattern can be observed:

• Launching Service.
• Launching Game (auto Log In, while starting logged off doesn't change anything)
• Go to DLC.
• Stone and Warden's is able to be bought, in the installed tab marked as unauthorized (plus bloodarmor).
• LogOut - LogIn
• Aviable DLs goes empty, all DLC jump to normal, authorized status.
• But when I uncheck Stone, Warden's or the armor, these three jump back to unauthorized.
• It doesn't work, when I hit load or resume, while the DLCs "appear" to work.

One, maybe important thing I saw: (I'm still at the start of loithering) Armor isn't in inventory (btw, never was before), warden's keep isn't on the map (still have to see, if Levi will appear, will the location be unlocked?), but sulcher's Pass is on the map. I asume, because of the missing Blood Armor Helmet, that it doesn't work. I will play through loithering to see, if anything changes. I could live without the armor, but it nags me anyway.

Any ideas on this issue? (FYI, I tried everything from verifying Steam files to the diag Beta, both worked without errors)

[Franpa]

make sure the service has access through your firewall as well as the game. Make sure to register your game on the Bioware site. On the left here in the forum, click "My Games" then "Register Games".

Modifié par Franpa, 12 mars 2010 - 04:18 .

[Kepha]

FoDooG wrote...

 Weill, i have a similar issue here, but with a twist:

Win7, 64

Every DLC DLed and installed correctly and shows up in the tab. But "Stone Prisoner", "Warden's" and Blood Armor are signed as unauthorized. So, after a lot of fiddeling and trying (the usual stuff, services, manually reinstall the two Offers and so on...) following pattern can be observed:

• Launching Service.
• Launching Game (auto Log In, while starting logged off doesn't change anything)
• Go to DLC.
• Stone and Warden's is able to be bought, in the installed tab marked as unauthorized (plus bloodarmor).
• LogOut - LogIn
• Aviable DLs goes empty, all DLC jump to normal, authorized status.
• But when I uncheck Stone, Warden's or the armor, these three jump back to unauthorized.
• It doesn't work, when I hit load or resume, while the DLCs "appear" to work.

One, maybe important thing I saw: (I'm still at the start of loithering) Armor isn't in inventory (btw, never was before), warden's keep isn't on the map (still have to see, if Levi will appear, will the location be unlocked?), but sulcher's Pass is on the map. I asume, because of the missing Blood Armor Helmet, that it doesn't work. I will play through loithering to see, if anything changes. I could live without the armor, but it nags me anyway.

Any ideas on this issue? (FYI, I tried everything from verifying Steam files to the diag Beta, both worked without errors)

Do the DLC's show as authorzied or unauthorized if you are logged out?  I'm wondering if the problem is with the profile.dap file, which is where the authorization tokens are stored.  Profile.dap is stored in My Documents\\Bioware\\Dragon Age\\Settings, make sure its writeable. You should see the timestamp update everytime you start the game and login, as it rewrites the authorization tokens.

[FoDooG]

Yes, the profile.dap is writeable, game and codes have been redeemed/registered. And yes, it doesn't help to play offline. Even logged out, after I "made" them authorized, they jump back to unauthorized as described above. FYI, I played the game before at launch, had issues with the DLC as well, like many others here, but they could be resolved with the service.msc-routine. This is a fresh install (upgraded from vista to win7) and playthrough.

Modifié par FoDooG, 12 mars 2010 - 04:45 .

[Kepha]

FoDooG wrote...

Yes, the profile.dap is writeable, game and codes have been redeemed/registered. And yes, it doesn't help to play offline. Even logged out, after I "made" them authorized, they jump back to unauthorized as described above. FYI, I played the game before at launch, had issues with the DLC as well, like many others here, but they could be resolved with the service.msc-routine. This is a fresh install (upgraded from vista to win7) and playthrough.

Is this a new profile.dap, or one that you copied over from your other install?  As a somewhat drastic measure you could delete it.  Your achievements should redownload from the server, the only issue is I'm not sure if you'll have to re-unlock your specializations.

Modifié par Kepha, 12 mars 2010 - 05:19 .