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[TheReverendSlim]

All my original data is still on my hard drive, but ME2 says it can't find any data to import.  Could this be because I've changed my gamertag since then?  A friend suggested that I load up ME1 and play through the end of the game again to see if it drops a new hidden file, but I don't own ME1 anymore.

Any solutions?

[Brian Mills]

As Trapper_920 (and possibly others) mentioned earlier in the thread, the major problem people here seem to be having ties into the fact that there are two types of saves created by Mass Effect 1. The first type of save is the one listed in the save and loadgame GUIs, while the second one is hidden on the hard drive and not normally visible. Unfortunately, if you only have the normal in-game saves, you won't be able to import them, as the import tool looks for a specific type of save (both to ensure that the plotstate for the entire game is available to import, and also due to each type of save being stored in a different hard drive location and with different access permissions restricting what we can do with them easily).



If you attempt to copy off the saves to a memory unit, you will copy over the first set of saves, but not the hidden file, meaning you will lose that save and will need to defeat Saren again to have an importable character. As suggested earlier in the thread, this can be done by loading the autosave at the end of each playthrough and finishing that fight - as soon as credits begin to roll, you should be safe.



If you copy saves off of your hard drive using an xbox hard drive transfer kit, the hidden save should have been also copied, and you should be able to import your ME1 savegame without issue.



If you want to confirm that saves are available for import, loading ME1 should display 1 or more savegames available as a "newgame+" option from the new game menu if you have defeated Saren in the past. If those saves are present, you should be able to import them correctly. If you are in the ME1 savegame import tool, and you cannot select your saves for some reason, please note that only the d-pad is used to navigate that tool (vs. the thumbsticks), which has also caused some confusion amongst people in this thread from what I have been able to see. In the event that a specific savegame is missing for some reason, that would be a fault with ME1, which I unfortunately don't know the cause for The solution there would be to defeat Saren again in that case, but I realize that is both aggravating and not always possible due to missing disks and other reasons.



Finally, for a number of legal and technical reasons, you will need to use the same gamer profile that was used for the ME1 playthrough in ME2. To elaborate a little bit: each save on the xbox is keyed by the console with information tying it to a gamer profile and storage device, while additional flags are set on the saves related to the publisher, game it is for, and so forth. Certification by Microsoft heavily restricts access to files flagged to another gamer profile, meaning we are unfortunately not allowed to access them

[Brian Mills]

I wouldn't expect any patch for the import utility unfortunately. Due to both desiring to import full plotstates only and due to the even-more-complicated-than-normal certification process that tool required, any patch to it would be fairly unlikely in my eyes, while ME1 is even more unlikely to be patched (due to the additional costs in ramping up development again on it, and the fact that ME2 not finding saves which are no longer present isn't the fault of ME1). I can certaintly ask about the chances of changing the tool when I am work tomorrow, however.

In the meantime, for those of you who do have saves from two years ago stored on an MU or seperate hard drive, my best suggestion at this point would be to borrow/rent/etc. ME1 and re-defeat Saren with those saves, and then re-try the tool at that point. Even if the import tool was to be patched, getting certification signoff on it would likely take at least a week, in addition to the time to QA and code it.

Modifié par Brian Mills, 12 février 2010 - 08:10 .

[Brian Mills]

laertus wrote...

@Brian Mills: Thanks for the timely update Brian. I think I've been one of the more vocal posters on this issue mainly because personal responsibility is such a big issue for me. I appreciate your effort to talk to folks at work tomorrow.

Just to clarify: It's not that we're missing saved game files, the frustrating issue is the one particular hidden save file the Import Utility chooses to use and the fact that it can be erased by simply playing the DLC from ME1. Personally, I would be happy if it would recognize any game save file post-Saren.
Since this was touted as a groundbreaking feature in almost every Bioware pre-release interview for Mass Effect 2 I have seen, a reasonable man would believe these are the files to be used. If it turns out to be technically infeasible from either time or monetary constraints that's understandable. I would simply appreciate it, if that is the case, if you could mention to marketing that promising what technically can't be delivered is considered bad form

By "any game save file post-Saren", I assume that you are referring to the fight at the end of the game - at that point, there's no longer any chance for the player to manually save, and all autosaves are created prior to that point .  As a result, only the hidden save would qualify in this case - are you referring to some other type of save?  

scooterbage wrote...
In my mind, any new+/after beating Saren/dlc visible save should contain all the info necessary to import into ME2

Unfortunately, a savegame from a newgame+ playthrough has a completely seperate plotstate from the first playthrough, so that would not qualify, and we were prevented from being able to save normally at all at the very very end of the game (which is why we need to ask you about the decision with the councilors). In addition, relying on a manually created save after completely the game or one which could be easily overwritten would mean that a large number of players would likely have lost their import saves by accident.  To elaborate on the newgame+ playthrough plotstate: a few specific pieces of information are carried into the new playthrough, such as player name and class, but the choices made in the first playthrough are not stored (and would be overwritten as soon as you made a new one in the new playthrough even if this was not the case), meaning that even if we allowed you to import a newgame+ savegame, it wouldn't have the information you desire in any case. Each playthrough exists as a seperate entity in that respect, meaning you will need at least 1 save existing in some form from each playthrough completed by players, in case they decide that they wish to import a specific character. 

Regarding DLC removing the hidden savegames, that shouldn't occur, obviously, although it's possible that a bug exists there which I am not aware of. Any save created with DLC present should be no different from a normal in-game save, just with a slightly different plotstate present..

[Brian Mills]

The hidden autosave file is should not be overwritten by a newgame+; a second completion of the game should create a second hidden file, while saving manually should only touch the normal saves and never the hidden savegames. If starting a newgame+ playthrough does somehow delete the savegame, that would be a bug, obviously. Can you confirm that after you create a newgame+ playthrough for the first time, if you immediately return to the main menu, you are unable to make a newgame+ playthrough a second time with the same career? If you are able to do so, then the save is intact, while being unable to do so would mean it is deleted or otherwise made invalid.



Regarding doing things post-Saren removing the hidden file, since you cannot do anything post-saren (other than make a new game), I'm not sure how it would delete that file as ME1 should only write a new file at that point - making a new character shouldn't refer to those files in any way other than to read data for a newgame+ playthrough. If you can provide any exact repro steps for that, I would be interested in seeing them, as I'm unaware of any specific bugs where creating a new game can display that behaviour. Those saves are intended to only be touched twice by ME1 - once to create them whenever you beat the game, and once to read them if you make a newgame+ playthrough from them. They should otherwise never be modifiable.



Regarding DLC, it's true that you cannot jump into the new planets if you've already beaten the game, meaning you either need to load an existing savegame prior to beating Saren or a newgame+. Unfortunately, adding this would be a massive undertaking (basically requiring a complete rewrite of the end of the game's code plus new scripting and handling on the rest of the game to handle it), meaning I can't see any means to play after beating the end boss ever being added. This does exist in ME2, however.



Regarding ME3, we don't have any hidden saves which I am aware of in ME2, so you'll be glad to know that the same method isn't being used Once you beat ME2, you'll note that you can select to make a newgame+ game with any standard savegame which was created after defeating the endboss and where Shepard does not die. Those saves are, to my knowledge, what we will be planning to use in ME3. Luckily, since ME2 also has the ability to play after defeating the endboss, we are also more able to rely on player making saves manually after that point, although there is the obviously increased risk of people deleting those saves by accident (which was generally speaking much harder with the ME1 approach).

[Brian Mills]

I'll see if I can find a development kit here with the DLC present on it to see if I can reproduce that issue here. However, at best, it would only serve to confirm what you've already found, which would be that the save is missing Unfortunately, once it's gone, there's no means to restore it other than beating Saren again. It's possible that the DLC does have some sort of issue related to the saves - I know that the platinum hits version of the game had some issues with how the DLC was packaged for instance, which caused issues for some players.



I'm not really sure what I can do at this point, however, other than ensure that any import testing for ME3 specifically checks the case of ME2 w/ and w/o DLC present (which would hopefully have already been done). Obviously, nobody wants to have the import process be any more difficult or buggy than absolutely required. Luckily, we aren't saddled by some of the biggest technical issues that we had to deal with for importing from ME1, meaning the ME2->ME3 process should be much cleaner and simpler.

[Brian Mills]

Do you mean that the importer sees her, but cannot select her? A few people have run into issues like that, due to the tool using the d-pad for navigation rather than thumbsticks. If you are just unable to select the career, try using that control instead

[Brian Mills]

Namutwo wrote...

Same problem for me but its the PC version. I beat Saren, installed ME2 but when i went to import character i couldnt see any profiles. If anyone knows what the problem is or could be it would help me out alot.

Did you run the configuration tool?  The savegames need to be located in an /ME1 subfolder, and will be moved there automatically by the configuration tool if you tell it where the ME1 savegames are located.

[Brian Mills]

**** wrote...

I have a two level 46"s that I can import and a 58 and I want to delete.

Both my 46 importers anyone know how to do that?

There is no means to delete an importable savegame on Xbox.  However, keeping the save around should not affect your ability to import other saves.

[Brian Mills]

sunnyengland wrote...

i also have this problem,
Just tried to load my second character, renegade story and it wont let me select it!
the xbox360 importer sees the character but i cant select it and i have completed the story.

many people have said replay the final mission on me1 but like others i dont have it anymore.

and im surprised theres not even a comment here from bioware

If the importer sees the save, it is importable - make sure you're using the d-pad to select the save you want, rather than the thumbstick, as it uses that button to navigate saves.

And re: BioWare, don't I qualify?   (still no tag on my name though..)

[Brian Mills]

You should be fine to move the savegame file to your hard drive using the Xbox memory management tools. I've moved files around locally at work in that manner without issue, so it should be fine for you.

edit:  I can't spell apparently 

Modifié par Brian Mills, 19 février 2010 - 04:36 .