6 réponses à ce sujet

[Spuddicus]

Hi there, I accidentally registered the Cerbereus Network card on the Social Network site and not in game. Now I get key has already been used

Is there any fix for me?

[Michael Gamble]

ok. let me get this straight.



new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?



when you enter the game (using the SAME) ea online account as you registered it with.

cerberus network does not show up?



where whas the game been purchased from.



and finally.

DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!

[Michael Gamble]

T1nk3rb311 wrote...

jStarfall wrote...

Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!

Here's a step-by-step for me:

1. Started Installing Mass Effect 2: Collector's Edition on my PC
2. Logged onto my account here and registered my copy of ME2: CE for PC
3. Redeemed code for Terminus Armor and Collector's Edition Items
4. Redeemed code for Cerberus Network, and it gave me the link to the Collector's Edition Item Download
5. Started ME2 up after install completed and logged into this account ingame
6. It asked me to redeem my Cerberus Network card, and tells me the code has already been used

This is exactly me.

Where did you buy your games from? something feels like a code mix-up at the retailer

[General Corrado]

Hi All,

Michael Gamble and I are looking into the problems you are experiencing. Right now its about gathering information and looking for the the trends. We really appreciate your patience while we figure whats going on.

I just cracked open a new game myself which I bought in Edmonton tonight. I did register my code in game and Cerberus activated fine. I know that doesn't help those of you experiencing issues, but we will figure it out and have the information posted as a sticky as soon as we have more.

Any information you can provide on where you purchased from and how you activated would be much appreciated.
-xbox or pc
-retail copy or digital download
-standard ot collectors edition
-country
-store and city

Its almost 3am here. Thanks for letting us know how things are working out for you, good/bad and will keep you posted.

Ryan Ward
Online Project Manager
BioWare

Modifié par General Corrado, 26 janvier 2010 - 10:49 .

[Michael Gamble]

Can each of the 3 of you PM me with your:

cerberus code key

collectors armor key



thanks

[General Corrado]

Couple things.

The Terminus DLC package in 360 and PC contains both the Terminus Armor and the M-490 Blackstorm weapon. When the DLC is downloaded on 360 or installed on PC, you will receive a message on Shepards personal terminal regarding the Terminus Armor but not the Gun. This is a works as designed. You can find and outfit the M-490 Blackstorm weapon by going to an Armory or during the squad selection menu.

The Collectors Armor and Weapon are in the same package as well.

Regardless of what platform you on after DLC download/install you will need to restart your game so the new packages can mount and so that the game can detect new DLC is installed.

-Ryan

Modifié par General Corrado, 26 janvier 2010 - 10:16 .

[General Corrado]

Hi There,



Solutions this problem will be posted in this thread.



http://social.biowar...06/index/769145



-Ryan