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Cerberus Network Issue - Accidentally registered on Social Network and not in-game.


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#126
koremanmusic

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you would think that they would be quicker about this. I wonder if they are just all celebrating the not so successful launch and kicking back easy while we get frustrated. Sorry, that is not fair. The game is GREAT, but this crap with the Cerberus network is really being handled terribly.

#127
koremanmusic

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you would think that they would be quicker about this. I wonder if they are just all celebrating the not so successful launch and kicking back easy while we get frustrated. Sorry, that is not fair. The game is GREAT, but this crap with the Cerberus network is really being handled terribly.

#128
WarJedi24

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same issue as the TC, why is bioware not responding, it seems that so many PC users have the same problem.

#129
BallisticBuddha

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I'm just getting this from other threads, but it looks like the STEAM unlock time for the collecters edition is a few hours later than the regular edition, my guess is that this might have to do with the included cerberus network code, Maybe they don't plan on having the network up and running untill tomorrow evening. One other thing I've noticed is that upon startup before anything is displayed in the bottom right corner a message states that it is connecting. My hypothesis is that since the network isn't fully ready to be launched it is just giving you the option to register a new code instead of connect to an existing account with an activated code, or maybe there is no connection to this network AT ALL. If this is true and it isn't up and running I hope that when it if finally up and running you can register your cerberus card at the proper location, instead of being directed to (possibly) the same location that the CE code in to be input.

#130
Seraph Hekatus

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Same here. I redeemed the cerb net code on social bioware, but in-game, it says " ERROR, the code you entered is already used "....;.

#131
SilasWolfe

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I take it I'm having the same problem as all of you?



Went in game. Clicked on Connect (to Cerberus Network), entered my login credentials (all correct, but hadn't registered the game on the social site yet if that matters). Entered the Cerberus Network card key. Seems to go through but returns me to the main menu? When I click connect it asks for a code again and tells me it's in use when I enter it. Can't enter the Cerberus code on the social site either, also in use.



I got access to the Terminus and Collector's armor installs through the Social site, at least. Installed but haven't checked in game yet.

#132
hellmasterphibrizo

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Same,game says to activate cerberus network, did that when i first launched the game, now it sayin activate cerberus network and doesnt log into my ea account, wants me to put in a code, but i try using my code and it says the code has already been used.

#133
Demesis85

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Guess I'm not the only one who has this problem. Argh. Now I got to decide whether to go on and play the game or wait till they resolve this. Problem is not knowing how long.

#134
Seraph Hekatus

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hey guys, for those who bought CE edition of me2, did you find a pamphlet wif the collectors armor artwork on it ? I found its unlock code there.....;-(

#135
Michael Gamble

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ok. let me get this straight.



new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?



when you enter the game (using the SAME) ea online account as you registered it with.

cerberus network does not show up?



where whas the game been purchased from.



and finally.

DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!

#136
YR_Lim

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Registered on social and it still asked for the code in-game that I already registered and...oh well you get the idea, I miss out on the content.

#137
YR_Lim

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<--- This one is on the verge of mental breakdown.

#138
hellmasterphibrizo

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Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!




Im running the pc verison and the cerberus network is still asking me to activate. I registered it thro the game and all that jazz, Also the terminus armor is in my inventory, but not the M-490 blackstorm projector. I dont get it??

#139
THEbenwade

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having same issue, bought CE PC version and registered cerberus card online. in game it asks me to either register card or buy, when i try to register card i used online it says card is already in use

#140
hellmasterphibrizo

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also, gamestop was where i purchased it.

#141
Fieryspirit

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Same issue.



Registered the Network code on the little card in the PC CE on social, getting asked for it again in game. Not valid any more.



social doesn't show it under user entitlements, and when i redeemed, i appeared to have gotten a second set of CE armor



This is disappointing :(

#142
Incognito JC

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PC Collector's Edition, I went in-game and input my Cerberus code (before registering the game, if that matters), but all I got was the Collector's Armor set when I do have seperate code for the Collector's Armor included in the CE.



Back in-game, Cerberus Network does not connect, all it does is to ask for code redemption or purchase a new one.



Purchased from a legit shop in my country (non-US). Even downloaded the Terminus Armor with the code provided.

#143
Xuchlibara

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My Problem is i logged into the Wrong account when i started up the game for the first time. anyway to re log into a Different one?

#144
Guest_Thrixol_*

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Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!


Its the same for the PC version. I redeemed my code for the Cerberus Network through the social site and it gives me a fatal error (armour DLC works fine though).

When I enter the game using the same account the cerberus network does not show up and it still prompts me to re-enter the code. It says the code has been used when I re-enter the code.

#145
Shuda1

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I am running the PC collectors edition. I put the Cerberus Network code in at the redeem code area here: http://social.biowar...edeem_code.php. When that happened it said code accepted and instead of the cerberus network it gave me another ME2_Collectors exe. Then went into the game tried to activate the cerberus network in game and the response was code already in use. I bought the game from GameStop.

Modifié par Shuda1, 26 janvier 2010 - 09:25 .


#146
jStarfall

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Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!


Here's a step-by-step for me:

1. Started Installing Mass Effect 2: Collector's Edition on my PC
2. Logged onto my account here and registered my copy of ME2: CE for PC
3. Redeemed code for Terminus Armor and Collector's Edition Items
4. Redeemed code for Cerberus Network, and it gave me the link to the Collector's Edition Item Download
5. Started ME2 up after install completed and logged into this account ingame
6. It asked me to redeem my Cerberus Network card, and tells me the code has already been used

#147
St_Pboar

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For me its on the PC Collectors edition. This is after the Collectors code is used, and the game was purchased at Gamestop

This is also what I did
1. Started Installing Mass Effect 2: Collector's Edition on my PC
2. Logged onto my account here and registered my copy of ME2: CE for PC
3. Redeemed code for Terminus Armor and Collector's Edition Items
4. Redeemed code for Cerberus Network, and it gave me the link to the Collector's Edition Item Download
5. Started ME2 up after install completed and logged into this account ingame
6. It asked me to redeem my Cerberus Network card, and tells me the code has already been used

Modifié par St_Pboar, 26 janvier 2010 - 09:26 .


#148
Seraph Hekatus

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Thrixol wrote...

Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!


Its the same for the PC version. I redeemed my code for the Cerberus Network through the social site and it gives me a fatal error (armour DLC works fine though).

When I enter the game using the same account the cerberus network does not show up and it still prompts me to re-enter the code. It says the code has been used when I re-enter the code.

 Same for me too....

#149
DarkWaterSong

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I also just registered the code via the website and I can get the DLC. I have the PC collectors edition bought from GameStop.

#150
Mustikos

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Michael Gamble wrote...

ok. let me get this straight.

new copies of the 360 games. people redeem their codes from the social site (do we have CE editions used? is this the CE editions or not?

when you enter the game (using the SAME) ea online account as you registered it with.
cerberus network does not show up?

where whas the game been purchased from.

and finally.
DO NOT WORRY. we will sort you guys out. we just have to find out what the issue is!


I got the PC CE from Gamestop. I put my Cerberus network code in and all it did was unllock the CE armor and gun. When I sign into my EA account in game it acts like I never have used the code. I try to put my code in and it tells me its already in use.