2 week turnaround on a patch on a game of this size is impossible.
Are you ignoring the fact that someone within BW staff (yknow, in the video at the start of the thread?) has flavored his response to indicate that they are more than capable of getting a patch turned around and ready in <2wks? The first one is in "final testing," which seems to be taking just as long as they actually spent working on the patch itself l0l. Whether that's a good thing or a bad thing remains to be scene, but it pretty much blows your whole spiel out of the water.
All the folks that are screaming for a patch now, would be 10x as likely to throw tantrums if Bioware released a patch that made the game worse because they rushed it out before it was ready.
I SERIOUSLY doubt people en masse would be complaining as much as they are if there was more of a level of communication than what we are being presented with. Just saying "soon" is not helpful.
Let me make an example:
ArcheAge launch. The staff for AA was far from communicative at the beginning of launch about the issues they were having and the community was in an uproar. New MMO launches are never smooth, so expecting it to be is silly, but there is a level of professionalism that needs to come hand in hand with launches. Leaving the community, often-times many of them supportive/paying customers (AA had a $150 launch package that got them access to lots of goodies), without any indication of what the staff is doing to change a product they paid for is far from professional. However, once the lone community manager actually took time to respond to the community and communicate with them the issues they were having, i.e. server lag, over population, etc., it got a little better. GW2 had a similar issue with launch but was handled MUCH more smoothly and had far better communication.
I can't speak for everyone, but a majority of the people here seem to just be annoyed they're being left in the dark. There will always be the people who won't be pleased either way, but going the extra step to not only be respectful to the community but acting professionally should resolve a lot of issues.
I know some people claimed it's a bad idea to issue a statement or w/e, and that's fine - they wouldn't need to. A simple Q&A post for the game/patches with ACTIVE responses would be fantastic. That won't happen though lol, and that's why the ragey community continues.