52 réponses à ce sujet

[cashogy]

Okay, having experienced some problems with this myself, here is the solution


A)  You entered the promo code in the wrong EA account, which for one reason or another is not linked to your xboxlive gamertag

Solution:  Go to www.support.ea.com
                  Log in
                  Now, under the Support Links column on the left side of the page, click on the Email Us link.
                  Fill out the information, starting with console type [Xbox 360],  game [Mass Effect],  specific title
                               of game [Mass Effect 2],  category of problem [Game Information],  and specific problem
                               you are having [Promotions/Special Offers]
                  After selecting all these options from the drop down menus, you are presented with the option of either
                               emailing EA Support, or going into a live chat session with a EA customer service rep (CSR)
                  Select Live Chat, and wait for your turn in the que (took me a half hour cuz i was 30th in line)
                  Explain to the CSR that your gamertag is linked to the wrong EA Master Account, follow his instructions,
                                and the CSR should be able to re-link your gamertag to the proper Account.

This shouldnt take more than a half hour, depending on how many people are quequed for the chat sessions, which seems to be a lot.  Its worth the wait though, and the CSRs are pretty helpful.

******In order to download the bonus items, your xboxlive gamertag must be linked to the EA Master Account that you redeem the code on.*****

I hope this helps everyone else who has been super confused about this whole process

*****ZAEED, the gun for hire DLC, is NOT available for download on XboxLive at this time. In the next few days this DLC will become available*****

Modifié par cashogy, 26 janvier 2010 - 05:28 .

[Crank Da Tank]

hey i have the pre oder code and the cerberus network code, and i put both codes in and it gave me 3 downloadable things, but when i go on my xbox 360 there r only 2 downloadable things, crash site n the armor 1,, do i get zaeed te lethal gun man 2 hire with the download for the crash site?????

[cashogy]

im willing to bet that because it is only 1:30AM EST right now, Bioware and/or Microsoft has not yet uploaded the Day 1 DLC yet. i say give it at least until after breakfast, a little patience goes a long way

Modifié par cashogy, 26 janvier 2010 - 06:31 .

[Starsunders]

Yeah would have been nice if it would have asked what EA account you wanted to log into when you loaded the game like Dragon Age did. Since my EA account is different from my XBOX account bleh... This totally ruined my night already.

[kacee]

i just got screwed i preordered it and followed the instructions on the card before i started the game and now its on my laptop so now i gotta buy it again this sucks.........

[Starsunders]

Just follow his instructions the Code gives you access to both the XBOX and the PC DLC

[kacee]

i cant now its already on my ea account so i cant use the code again so i messed up

[FissionFlux]

Ok I entered the code and it unlocked it on the pc and my 360 account. I went to ME2 menu and it said new content available and the dlc is there. I got scared for a minute there....

[kacee]

wel my gamer tag isnt connected abd idk my info anyway to get bioware or ea to link it for me?

[PADDGapocalypse]

According to the website, I have the Terminus Gear available for both PC and 360, but it isn't showing up at all in game....

[Polak Toma]

Why did they have to make a simple process, so complicated?

[IIDaPushaII]

I've got my cerberus up but but accidentally linked my terminus armor to another email thats not linked to my gamertag. any idea if I can get that other email linked to my gamertag as wekk or someway to merge the two accounts by EA or Bioware? I'm waiting for EA support to queue me up.

[kacee]

idk this is retarded im going to have to freaking buy the cerbersus thing now

[TheClamV2]

God, I'm pissed off.

I'm on the PC, I registered this dumb as hell social account, connected it to my EA account, punched in the cerberus code, everything's dandy.

Now, I download all my DLC, only to see that the terminus armor was actually registered to another account, 1sauber1, which I had linked with the incorrect EA account, is there ANY way bioware will fix this or am I just going to have to sit here and be pissed as hell?

[gaspar052991]

@kacee



yeah the same thing happened to me... im not liking it

[RaRe2010]

Where's Zaeed?

[kacee]

i hope christina norman will help i messed them lol if not this sucks

[Starsunders]

Oh great waited in queue and it closed out saying no Agent available, screw this im going to bed.

[teknobeavr]

same here waited for 20 mins in queue got to 3rd in line and then it boots u sayin no service agents avail

[Dark Knight 2K]

how the hell do I link my gamertag with an EA account to begin with?

[CultSanguinius]

I had something else odd happen I tried to use one email address which I had recently used for army of two (ea game). I then tried to log in and it made me make the social profile thing and said username in use. Then it popped up a message to enter the username and password associated with it. So I did, it then logged me in onto my OLD ea account which I didn't realize until after using one of the two codes -.- Why cant dlc just go back to being easy.

[thdstrbd1]

same thing happened to me. Got to 3rd in queue and it boots me out saying it timed out and no service agents are available! why can't they do things easy!

[THALASTDRAGON]

hello everybody



i put in all tha codes on my laptop, and popped in tha disc and got blood dragon, normandy crash site, and terminus gear, but i dont know about zaeed, ill give it til tomorrow sometime tho. and i didnt have any problems wit linking accounts

[CultSanguinius]

thdstrbd1 wrote...

same thing happened to me. Got to 3rd in queue and it boots me out saying it timed out and no service agents are available! why can't they do things easy!

Friggin ditto. I had that happen afew minutes after I made my last post -.- Eff ea

[thdstrbd1]

this is ridiculous! why did they have to do it this way! I am refusing to play this game until this is figured out! im so angry right now!