Ok, so I have been having this very same issue with Dorian AND Iron Bull. I do not have a save file right where I first arrived to SKyhold 30 hours ago, and I refuse to lose 55 hours of gameplay just to MAYBE get it to trigger.
I contacted the EA/Bioware/Origin customer service team through their messenger on 3 occasions, and each time I was told that they would open a case, personally look into it, only to get an e-mail the next day saying that my case was closed and they are sorry for the inconvenience.
Instead, I got in touch with a friend of mine, who is friendly with a Bioware rep. She put in the word that I was extremely angry with the game glitching and not triggering personal quests when it should, and they made an internal inquiry. Problem is, the rep said that everyone at Bioware that would work on a patch is out until after the New Year.... so who knows when and if this will ever get patched. This guy promised he would make sure it got someone's attention though.
After the treatment of not being able to romance my favorite character after 55 hours and then the lousy customer service, I am kind of done until this is fixed, and if it is not, goodbye DAI.
While the online messenger didn't work for me, if you are not happy about this I would definitely recommend signing in and reporting the issue here so maybe it will get Bioware and EA to notice:
http://help.ea.com/e...ge-inquisition/
click on "Contact us" at the bottom. Sometimes there is a wait, sometimes it happens automatically