203 réponses à ce sujet

[AussieAuthority]

The amount of issues atm are a joke.....I can't remember how many times i have had to alt+f4 and re start this game.....

Please at least tell us when a patch is incoming.

 

Thank you

[Sakiboj]

Same here. Non stop lost connection and then have to restart game.

[AussieAuthority]

Or playing that many matches and being disconnected towards the last round..= no exp....

[Sir Jessku]

What is a sakiboj? Yes I agree with state of game

[Cirvante]

I just got disconnected during match start ... as the host.

 

Maybe next time you should do a beta like with ME3, so the game is less of a buggy mess when it gets shipped. You know, just an idea.

[BWEAmelia]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

[N7 Tigger]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

 

C.) Want to like the game. See potential. Play with friends made while playing ME3's brilliant multiplayer. Frustrated with the game's multitude of bugs and bad ideas.

 

PS - You might want to work on your bedside manner.

[Anzer]

@BWEAmelia

I very much enjoy DAMP and look forward to seeing future fixes and content. 

I was wondering if you could provide any insight to a personal sore spot, the 0xp gain. I believe you've already responded to a thread about this, saying something along the lines of it being a disconnect from the host while the match is loading...I was curious if there was something that could be done (or is being worked on) to prevent this issue from occurring, or if it's a problem the community just has to live with?

Thanks for your time!

[killsion]

I really enjoy the MP, and play a good amount of it, but two particular bugs really sap my will to play sometimes.

 

The infinite "Connecting to game server..." screen, wherein I need to force shutdown the game.

The infinite black loading screen, wherein I need to force shutdown the game.

 

Sometimes I'll get these back to back and I just take it as a sign to go do something else, but I'd really like to see these looked into and fixed.

 

Beyond that, of course numerous abilities and passives are not functioning properly, as has been documented elsewhere, the Rampage bug is rather horrible for Reavers, etc. You are well aware of the reforming pots as well. Also a loot overhaul would be appreciated certainly but that is hardly a bug.

[Sir Jessku]

Some women stay in abusive relationships for 30+ years. Some are killed by their abusers. Dont go psychologist on us BWE.

Video games are much easier than that to put up with. Human behavior is too complex for you to define.

I have several theories if you truly care why.
1. Boredom
2. Better than sharp stick in the eye
3. Trolloling
4. Game could be / should be better - #hope4change
5. Gamers are depressed. Who else plays 100 hours per week? Depressed people are unpredictable.
6. Bitterness. Rage against what could have been.
7. Anger at taking the things we love & screwing it up.

There's the truth BWE, if you can handle it.

[Yuanrang]

 

If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

Well, I think this is the part where most people feel things are lacking. At this point, everyone knows a patch is in the works and we heard you say a month ago that you were invested in the Multiplayer prior to the release, but there is very little information flow coming from BioWare.

 

One of the things that made the Multiplayer forum on Mass Effect 3 so great was that developers would actually comment constructively on mechanics, give advice or even comment on bugs and occasionally what to expect in the future.

Personally, I believe that most people are just annoyed because of the lack of information coming from the development team. Having a presence is a very ambiguous statement, and I am really curious to see whether or not other forum members think that BioWare has a noticeable presence or that they feel heard. I do not feel that way, but then again, I can only speak for myself.

 

At this point, I guess some direct communication on the future of the mode would be nice. I do not expect to have content spoiled, but at least the status on stuff which has been announced such as events, patches, bug fixes and what not would be nice. Everyone knows the concept of "it's ready when it's ready, tested and washed through QA", but having some basic timeframes would calm people. :/

[Scorpio989]

Are these "issues" only on PC? I have not experienced much of what is complained about on this forum. Aside from small bugs here and there.

[Dorje Sylas]

What do you think? 

 

How about you open up the Ticket tracking system for the Multiplayer related issues so we can track how ya'll are actually doing on the issues we as a community are reporting.

 

Because what we're seeing is bug reports going in, and anywhere from silence to snark coming back.

 

Lets be blunt since we're all being blunt. You do NOT have a good reputation as a development house. There are many standing issues that remain unfixed with the Mass Effect 3 Multiplayer. The Radius expansion on the Shockwave Biotic power being 100% broken on PC and causing it to stop interacting with other (enemy) objects in the game. A bug that was reported very early in ME3MP and was NEVER fixed. It's bugged to this day. You can verify for yourself in you off time. By Wave 7 it will become completely unresponsive, much like how a segment of this community feels you folks get with us when we try to report issues.

[Bastion6six6]

Amelia...LOL sorry, couldn't help but laugh.  "You've been told repeatedly that the answer is B"  by whom?  Your peers?  Meaning other employees at bioware?  Meaning people who have a direct bias and instinctual defense against being told that the game they spent years on isn't as great as they want others to believe?  Sounds like you guys need tougher skin, which is something that is especially important when your job is anything involved with pleasing an audience.  So far you have commented briefly on select topics of concern that players have talked about, except with literally no timeline.  You can "yes" people to death as much as you want, but people see through that very quickly if you keep it up, which is what has been going on.  I mentioned in a previous post that transparency is nothing but a good thing, and you agreed.  How about some transparency then?  What is the ETA on the fixes?  What stage are they in?  Are they being worked on at all?  Are you still in the bug compiling phase?  Are some fixes already done and a patch is undergoing certification?  Are they going to launch before january?  Can you address ANY of the questions I just asked?  Can you even comment on whether or not you can address any of the questions I just asked?  If you have been told or are unable to comment in any way on an ETA, whether people like it or not, that would likely stanch the flow of complaints as people would then see that no amount of posting or bug citing is going to affect anything.

 

The people who take the time to make an account and constantly post on a company's official forums are typically your "biggest" fans, regardless of what a small % they make up of the total sales.  How you treat them is going to be noticed by the rest of the community whether you like it or not.  Currently you are threatening to silence those that you don't agree with.  Quite honestly, I haven't seen anything malicious posted here.  Certainly nothing ban worthy or even worthy of moderation in the slightest.  Don't forget that I've dealt with community management before, so I know a little about what I'm talking about.  I can say without a shadow of a doubt that any moderation that you are considering right now is purely to "clean" up the image of your product so that onlookers don't view the forum and see the countless threads of unhappy customers.  The second you start moderating people based on how much they either praise or voice their complaints about your game is the second you're going to lose a lot of your brand loyalty and no amount of using the LGBT audience as a combination meatshield/scapegoat (which EA has done in the past, in response to one of their legendary golden poo awards IIRC) will right that wrong.

 

But back to the topic.  The MP has problems.  Clearly you are aware of them since you've been posting here about a dozen or so issues that you are "aware" of.  Do you really think that banning people who complain about these problems is going to fix your game any faster?  Do you really think these people (myself included, as I wouldn't be surprised if you've targeted me as one marked for potential moderation) are "constantly" posting here because they are trying to cause a problem?  They are constantly posting here in the hopes that you get the message that there was and still is (for a short period of time, its running out fast) a level of expectation that was in no way reached with the MP aspect of this game, a game they payed for after being marketed to.  One expects an aspect of a game to be of at least equal quality to its predecessor, considering we are told from childhood to learn from our mistakes it is sort of common knowledge to assume this is going to be the case.  Many here seem to believe that is not the case (of course I'm talking about ME3 MP).  There's a reason for that, and it's not because they are being assholes for the sake of being assholes.  And just to be clear, posting in 1-3 threads every few nights is not a "strong" presence, not by any stretch of the imagination.  Just because you've gone beyond the bounds of your regular position to post on the forums on more than one occasion does not mean that it is satisfactory when it comes to community outreach.

 

Do you want a community or an echochamber?  Because if you want a community, you really need to learn how to interact with it without being condescending.  If you would like an echochamber, I suggest you dissolve the forums and start running a blog instead, with comments off of course.  Speaking from experience, it's best to have both.  That way the company can have it's "voice" that is untainted by riffraff such as, oh I don't know, the people who are buying the game, and the audience can roll around in the dirt, I mean "forums", flinging various excrement at each other because they are nothing but toxic, malicious vermin who WANT the game to fail.

 

(sorry, I just thought I'd oblige and play the devils advocate in that last section, since you asked for it ever so nicely, hopefully you understand satire, #dontbanmebro)

[Cyonan]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

 

There's going to be as many reasons for why people post here seemingly only with complaints as there are people actually doing that. Personally I see a lot of potential in the MP for this game but it's being dragged down by a lot of nagging issues(although I have been posting more in scuttlebutt than the MP section). As long as I see BioWare tags on the posts in the forum, I naturally assume you're reading most of the posts even if you aren't actually posting in them.

 

I do think that a lot of it could be silenced if one of the developers came out and said what they were working on fixes for. I get not wanting to talk about it before it's ready, but I think that's the only way to slow the flow of complaints around here.

 

It'll never fully stop, though. It's two and a half years later and the ME3 MP forums still gets complaints

[-PenguinFetish-]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

 

The answer is A) I think. 

 

I have posted a few topics asking in a completely neutral way why certain things are the way they are (no text chat for example) and there is often no response, or a response that doesn't really give much insight to whats actually going on internally. This really gives the impression that certain topics are being ignored and swept under the rug. 

 

I have no idea why bioware, or all developing studios for that matter, don't have a community manager. Titanfall, Battlefield, Total War all have community managers, and this works extremely well in terms of keeping in touch with the community and building a bridge between the developing studio and the players. 

 

Players get feedback and the feeling that their complaints are being listened too and addressed. Developers get a good feedback to issues that they can then work on without having to sift through posts such as this one. 

[Bastion6six6]

@penguin

 

Agree about the community manager.  Bioware is a pretty big dev, definitely iconic within the industry.  Even failing that, they have a clear investment in being "progressive" (whether thats genuine or a capitalistic marketing strategy, who knows), which one would imagine would engender the desire to be more connected with its fans.  REALLY perplexed at the lack of one here.

[Satinpuppies]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

I've been here observing silently daily, This really annoys me.

Not the right way to go about talking to your fanbase. These people are frequenting the forums because they want to play your game when it's actually working AS SOON AS POSSIBLE. 

I want to play your game, all of my friends bought it. Played it for 3 days and stopped playing mp all together. they only played sp for about a day because the main reason we bought it was to play together.

Constant disconnects, camera glitches, invisible enemies, audio cutting out. All kinds of mess.

If that's the attitude you're going to represent your game with, then maybe i should just stop waiting.

They are obviously unhappy with your game, people who don't come to the forums often and show up trying to see when the game is going to be fixed. Just to see childish responses like this from the Devs, doesn't equal a good community. You don't have to threaten your users. Just give them what they want just a little bit of clarity.
 

[Rhaine]

Protip amelia, even if its the case you dont say stuff like that, the customer is always right even when they are wrong.

 

I found it funny though, i read you post and instantly thought "oh dear this is not going to end well".

[-PenguinFetish-]

@penguin

 

Agree about the community manager.  Bioware is a pretty big dev, definitely iconic within the industry.  Even failing that, they have a clear investment in being "progressive" (whether thats genuine or a capitalistic marketing strategy, who knows), which one would imagine would engender the desire to be more connected with its fans.  REALLY perplexed at the lack of one here.

 

Agreed. A community manager would pay for itself. I for one am much more inclined to stay playing a game with the knowledge that my opinion as a consumer is being listened too. 

[Cyonan]

Protip amelia, even if its the case you dont say stuff like that, the customer is always right even when they are wrong.

 

I found it funny though, i read you post and instantly thought "oh dear this is not going to end well".

 

As somebody who has worked in retail before, "the customer is always right" is the dumbest thing anybody in customer service has ever come up with.

 

You should be as diplomatic as you can(which threatening bans for something that isn't against site rules is not diplomatic), but that doesn't mean you should put up with whatever the customer wants.

[Bastion6six6]

As somebody who has worked in retail before, "the customer is always right" is the dumbest thing anybody in customer service has ever come up with.

 

You should be as diplomatic as you can(which threatening bans for something that isn't against site rules is not diplomatic), but that doesn't mean you should put up with whatever the customer wants.

*shhhh* Don't give them ideas, next thing you know the site rules will be updated to disallow any bug reports or discussion of any poorly performing aspect of their products.  The forums will be a ghost town!

[Xevren11]

People are just incredibly frustrated, it's been nearly 3 weeks and it's getting to them.  In all honesty I'd probably be more pissed if I didn't have more things to play.  I have all the classes unlocked but due to the poor loot and the amount of bugs in the mode I've decided to just put my time into other games, also the single player mode,  We know patches are in the works, but hearing "soon" often gets grating (though I understand why that is said, better that than to give a date that ends up not being true).

 

It is what it is.

[-PenguinFetish-]

As somebody who has worked in retail before, "the customer is always right" is the dumbest thing anybody in customer service has ever come up with.

 

You should be as diplomatic as you can(which threatening bans for something that isn't against site rules is not diplomatic), but that doesn't mean you should put up with whatever the customer wants.

 

Oh really? Is that why every single retail giant enforces this exact philosophy? If you want good relationships with your consumer, they are always right.

[Satinpuppies]

Oh really? Is that why every single retail giant enforces this exact philosophy? If you want good relationships with your consumer, they are always right.

This.