203 réponses à ce sujet

[Shadohz]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

What do I think? I think you guys might want to hire yourselves a few BWMods. Why, because despite your presence in the forums there are quite a few things that can be resolved with a simple answer. I'll give you an example. Myself and two other players asked a very simple question "What's the prestige/promotion cap on characters?" Each post is silent. No type of response. Yet an hour or so later you'll see a quirky BW response to a seemingly random non-game related thread. You have to say to yourself "Ummm okay. I don't expect them to read each and every post, but I KNOW they had to seen at least one of those." A simple yes, no, "we're looking into that", <insert short response>, or "we can't divulge that information yet until a further release" would be sufficient for most. Another example, I've post bugs in the forum and another player had to come along and tell me to post them in the "Feedback" section. This was going on for maybe two weeks. No BW mod said 'hey we need you to post that elsewhere'. So at this point I don't know if I need to re-write them all, have them moved, if anyone has seen them etc. 

Some people are going to rant because that's just what they do. It may be justified. Sometimes it isn't. I appreciate the fact that at least your Devs have the courage to answer direct questions as opposed to hiding behind a support team (unlike some companies I know). However if you're going to stand in the frontline and not answer questions then of course consumers will start to get irate. It also makes it easier for us players when you respond because at least then we have an "official response" should another player as a similar question. If you've ever worked Support then you know it requires a thick-skin. People are going to lash at over the seemingly minuscule things when you have 1200 other problems to deal with at the time. 

Posting a psychoanalytical response isn't going to win any points among a disgruntled bunch especially if they all complaining of the same things. A ticket tracking system would be nice. Posts about coming features and fixes (with deadlines) would be nice as well. Starting your own posts about known issues would be EXTREMELY helpful. Alot of players don't mind helping you guys making the games better (look ME3MP section as proof), however we have no clue what you're doing nor give you proper feedback when you don't tell us what's going on. It works both ways.

Off-topic: I'm still waiting for EA/BW to fix a 2 year old issue that everyone has deftly avoided.

[Cyonan]

Oh really? Is that why every single retail giant enforces this exact philosophy? If you want good relationships with your consumer, they are always right.

 

Most places I know will kick you out if you're being abusive to their employees. I know the OP wasn't, but that's definitely not "the customer is always right".

 

It's a marketing gimmick some salesman came up with. The retailer giants simply say it even if they don't 100% enforce it because customers like to hear it.

[-PenguinFetish-]

Most places I know will kick you out if you're being abusive to their employees. I know the OP wasn't, but that's definitely not "the customer is always right".

 

It's a marketing gimmick some salesman came up with. The retailer giants simply say it even if they don't 100% enforce it because customers like to hear it.

 

Being abusive is one thing, making threads on BSN complaining and requesting answers is another. Most retailers do enforce this. Ive worked in retail before and its most definitely a thing. Telling your consumers to choose to either stop moaning or stop using the product they bought when its clearly broken is a PR disaster waiting to happen.

[Cyonan]

Being abusive is one thing, making threads on BSN complaining and requesting answers is another. Most retailers do enforce this. Ive worked in retail before and its most definitely a thing. Telling your consumers to choose to either stop moaning or stop using the product they bought when its clearly broken is a PR disaster waiting to happen.

 

I already acknowledged that these people weren't being abusive and that it was an example of "the customer is always right" being a complete BS marketing gimmick.

[Diffamo]

Posts like this keep showing up because the game has a metric ton of bugs in it's multiplayer. The collision detection between players is horrific 100% of the time. 50% of my games I play through quick match have rubberbanding so bad it's very nearly funny, until I realize I paid for this game. There are numerous abilities not functioning correctly, like Death Blow and the passive that resurrects necromancers. Death blow functions as if it has both skill points in it, and the resurrection passive sometimes completely revives the player. There are numerous grenades and potions that don't work correctly. And the biggest one of all, the Demon Commander is stupidly overpowered. He teleports every 3 seconds and instant kills anyone he shows up under, and not even half a second after he comes out of the ground he slows everyone around him to a crawl and then panics you, so he can go off and telegank you again. Not to mention the fact that all this is going on with about 50 other enemies coming at you. Oh, and the red templar spin to win commander, dies when he's at about 10% health. This is offset by the fact that his spin to win move destroys anyone who gets near it.

 

Pull of the Void can pull so many enemies into it's nexus that the game's collision detection has no idea what to do, and it scatters them all over the area.

 

Lock target locks onto downed players. There is zero reason for this. This serves no purpose.

 

Full Draw doesn't have an animation about 1/4th of the time.

 

The Keeper HAS to be in the group in order to even think about trying Perilous mode.

 

And just a thought to improve gameplay, there should be a warrior somewhere that can put guard on other players.

 

Necromancer spirit spell doesn't work a solid 70% of the time. Either it glitches the mob and doesn't spawn a spirit, or the spirit stands there and does nothing.

 

As a Bioware employee, I get that forums are frustrating abysses of complaints and polarized opinions, but you're supposed to be on better behavior than those people. You don't get to sit there and play psychic for no reason, trying to guess people's motives while insulting them at the same time. Your game has a multitude of issues and quite honestly it's not the customer's job to tell you what they are. It's just not. You've got issues with your game. Fix them. Find them your goddamned selves, you made the game and shipped it with all these issues. The worst one being the incredibly lag that happens for no reason for entire games and not at all in others.

[Shadohz]

And the biggest one of all, the Demon Commander is stupidly overpowered. He teleports every 3 seconds and instant kills anyone he shows up under, and not even half a second after he comes out of the ground he slows everyone around him to a crawl and then panics you, so he can go off and telegank you again. Not to mention the fact that all this is going on with about 50 other enemies coming at you. 

Mmm yeah. Gotta love that Geth Prime stunlocking mechansim. It's even more aggravating when a sub-demon (Hunter's elbow) gets involved and you feel like you're part of a Killer Instinct ultimate combo and they're basically seeing how points they can rack up by juggling you in the air.

[LavitzFeralin]

My main concerns with multiplayer are kind of at the core of it. Though, I do think it is possible to repair the issues it has. I love Bioware games, and fell in love with Mass Effects multiplayer, but I do understand expecting Dragon Age's multiplayer to be like Mass Effect's isn't fair... I would think that a lot of what worked would have been part of Dragon Age's multiplayer core mechanics.

For instance the elephant in the room: Item progression. After playing Mass Effect for a bit you will notice your equipment progresses through upgraded items whether it's a weapon rank up, a weapon mod, or a gear upgrade. Dragon Age on the other hand seems (which is sad that I can't tell) that there is no progression, you just grind until you get lucky with a unique, praying it's a decent level so you can replace and salvage your current weapon. Eventually you will get this amazing weapon, and ignore every other class in the game until you get another for another class.

Then you have the Accessories, I've put in about 50 hours and haven't received a necklace so I can't comment on those, but I have obtained some rings. My first ring was my barrier ring increasing the duration of barrier by 30%, This sounded unbelievable and very exciting since I love supporting in RPGs. After using it for a couple matches I didn't notice a thing and realized that barrier doesn't even have a duration. After some online searching I found a FAQ about rings and read that it doesn't even do a thing.

There's a lot of overall confusion between a lot of people with crafting, bow upgrades with strength, and armors becoming unique when crafted.

 

So that's the rewarding system that I feel isn't very rewarding, onto some mechanical issues I feel the game has. Outside of constant multiplayer lag and choppiness a lot of the abilities in the game have trouble landing. Some skills won't properly target or even animate correctly under specific circumstances (Assassin's Twin Fangs missing at point blank, 2 handers flying off a ramp from attack tracking, Barrier missing from environment props, Line in the Sand period, Grappling Chain not pulling or pulling you and rubber banding), these are only some that I can think of off the top of my head.

When you finally get all of this down and avoid the bugs, and the random group drops from odd connections and crashes, you can get a strong group together with powerful weapons. With that group on threatening you just cake walk with little use of support as you passively crowd control enemies with crushing abilities zerging through groups. Which at first is pretty fun, but it becomes this grind where you don't feel like you're having fun, but instead just going through the motions. Stopping for side rooms feels like a chore, and fighting the demon boss requires a fully communicating team.

I really hope this multiplayer can be refined into something I enjoy playing with my group of friends, and I really think this community can help, so please give it the love that I feel Mass Effect had.

[holdenagincourt]

It'll never fully stop, though. It's two and a half years later and the ME3 MP forums still gets complaints

 

Well it's two and a half years later and the game stopped being updated when there were still many significant bugs and balance issues, so that's not surprising.

 

Amelia, I can't speak for other people who apparently are complaining too frequently here, but the apex issue that needs to be addressed in DAMP from my perspective is how intolerant it is of latency. My rough guess is that 50-150 ms produces some minor to moderate stuttering, which is most noticeable when trying to move around the map (leading to the pretty commonplace phenomenon of people spamming the jump key just to get from point A to point B ). Anything around 150 ms and up leads to a whole host of issue, from infinite loading screens, characters that don't move, no powers equipped. loading under the world, having to load into a game one by one because four people loading at once crashes it, etc. Even if none of those things happen, the stuttering is truly awful and the only way to move at anything faster than a crawl is by jumping, even in combat. While this does not render the game unplayable on routine, it would be truly trying on anything higher.

 

Some of the other issues people bring up all the time are the forced on mic, making it impossible to play and carry on a private conversation on your computer at the same time (which we've been told is coming in a patch, though we don't know when); the reforming pots (could they just be piles of coin perhaps? I don't feel like pots really add much to my experience personally); the laughably unbalanced demon commander (can it at least be less tanky? I don't even mind the teleporting instakill out of line of sight as much as how long it takes to kill it); and some issues with progress not being saved (though I can't comment on that since it doesn't seem to happen to me). These are real issues and it would be helpful if some sticky post were made addressing these things, as that would likely forestall more of these types of topics.

[AussieAuthority]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

I totally agree,

 

And i must admit that im sorry if i came off rude when i wrote this post, but i have to admit i kept my rage in from probably close to a 100 reopens of the game due to stuck at loading, cannot move, game crashes no abilities etc....

These are the first issues that should be fixed. (as we speak i loaded into a game where im stuck at the door and cannot move with wasd)

I believe that performance bugs need to be fixed before tunes to the items and gameplay.

Thanks for sticking your head in this thread, it is nice to hear from BIOWARE  hehe

 

Ps ive downed 50 bucks in the game to support you guys and i feel like it was totally a waste due to the fact the random loot has terrible rates....

[killsion]

These are the first issues that should be fixed. (as we speak i loaded into a game where im stuck at the door and cannot move with wasd)

 

 

I've only experienced this, and the no XP bug once, but they are certainly annoying. Also at one point experienced a bug where I entered the game with no abilities in my bar. That was... interesting as a Reaver.

[veramis]

I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) 

 

...

 

What do you think? 

 

I think you guys at bioware should stop insulting your customers and fix your damn game.

[TheThirdRace]

Oh really? Is that why every single retail giant enforces this exact philosophy? If you want good relationships with your consumer, they are always right.

This mentality only foster more assholes. The customer isn't always right, if you think otherwise you're just crazy.

"The customer is always right" policy has been invented because the employees were giving too many crazy excuses to avoid helping customers. You have to work in those retail stores to understand how many of those employees are acting like 5 years old school girls. Giving them an "out" is not recommended. That doesn't mean the customer is always right per se, just that the employee should do everything he can to resolve the customer's problem.

[-PenguinFetish-]

I think you guys at bioware should stop insulting your customers and fix your damn game.

 

Treating us like misbehaving infants for reporting issues. This is why Bioware needs a Community Manager.

[TormDK]

Penguin - a good number of "users" on these forums are just that though.

 

I wouldn't mind a good weeding out personally. Lets leave the BSN mentality at the door.

[Mykel54]

First post here, just to let bioware know that it is not always the same crowd.

 

I am having LOTS of problems with multiplayer:

disconnected from server

host migrated

part of the level textures goes sand + blank walls (impossible to progress)

after completing an operation, while loading data - again impossible to connect to server

having a lot of lag when other people are the hosts, some more than others.

gold jars that do not break and stay there unopened

mobs that stick on the walls and are impossible to kill, thus unable to advance

[Satinpuppies]

Penguin - a good number of "users" on these forums are just that though.

 

I wouldn't mind a good weeding out personally. Lets leave the BSN mentality at the door.

I agree.

[Kipp-vas-Xerinae]

First post here, just to let bioware know that it is not always the same crowd.

 

I am having LOTS of problems with multiplayer:

disconnected from server

host migrated

part of the level textures goes sand + blank walls (impossible to progress)

after completing an operation, while loading data - again impossible to connect to server

having a lot of lag when other people are the hosts, some more than others.

gold jars that do not break and stay there unopened

mobs that stick on the walls and are impossible to kill, thus unable to advance

 

I have similar problems, the worst part is that i get "You have lost connection to the session" message about 80% of the time, when i try to join someone.

I really like multiplayer, i have a blast playing as a Keeper or Elementalist, but those issues as you stated above are annoying to put it lightly.

[Sidney]

Just to add in another voice who wants to play MP, loved ME3MP and cannot play DAMP at all.

XBox1. VerizonFIOS connection that has no issues with other games or content.

I am trying to hit Routine games.

When I try and join a game:
I get 80% lost connection to host error before I even leave the starting screen
I get 10% host failed to transfer error after I leave the starting screen and the screen goes to black and then it drops me back to start.
I get 10% create a game of my own rather than join a game (only happens when I pick a specific destination and not random)

When I create a game
80% of the time the game is created
20% of the time it still fails to connect to the host.
100% of the time no one else ever joins the created game.

A few days after the game was released I was able to without issue play several matches with no issues but then I didn't try for about a week and ever since then I have had these issues.

[DakotaCoty]

What do I think? I think you guys might want to hire yourselves a few BWMods. Why, because despite your presence in the forums there are quite a few things that can be resolved with a simple answer. I'll give you an example. Myself and two other players asked a very simple question "What's the prestige/promotion cap on characters?" Each post is silent. No type of response. Yet an hour or so later you'll see a quirky BW response to a seemingly random non-game related thread. You have to say to yourself "Ummm okay. I don't expect them to read each and every post, but I KNOW they had to seen at least one of those." A simple yes, no, "we're looking into that", <insert short response>, or "we can't divulge that information yet until a further release" would be sufficient for most. Another example, I've post bugs in the forum and another player had to come along and tell me to post them in the "Feedback" section. This was going on for maybe two weeks. No BW mod said 'hey we need you to post that elsewhere'. So at this point I don't know if I need to re-write them all, have them moved, if anyone has seen them etc. 

 

https://imgur.com/YCdLR8T

 

Would it hurt to simply ask them in message instead of making the same repetitive threads day in and day out? I did it, and got a response pretty sharp and a very kind one at that. 

[AussieAuthority]

What annoys me the most is stuck at loading screen ONCE you finally get passed the failed connection screens and your team is ready.
Game loads the zone intro, then stuck at loading.....have to alt+f4....

[EvoSigma]

I'm honestly interested in this. It seems like I see this same post come up every few days, and its always a collection of the same members in the thread. Some of the members who have commented here only post negative comments throughout the board, every day. It seems like a number of you are very unsatisfied with the mode, my natural inclination would be to believe that you would post your feedback and either continue on with another game and stop playing or wait patiently to see things resolved. Its really strange behavior to continue to play and post about a game, daily, that you absolutely dislike. I've been thinking about it and my best guesses are:

 

A.) Some feel they're not being heard.

B.) Some have noticed that they're getting attention when they're behaving poorly.

 

I've been told repeatedly that the answer is probably B.) but I want to see if I can get some level headed answers and maybe uncover some good dialogue between us. Hopefully that is the case, otherwise I think moderation of certain users will be necessary to clean up the community and keep it healthy. If the answer is A.) then we're doing our best to let the community know they're heard, and I personally have had a strong presence in the MP boards. If there is something we're missing on that front please let me know. Maybe its neither!

 

What do you think? 

Oh boy... This comment certainly looks like it'll only add more fuel to the fire (which it already did). From the tone of the post, I wouldn't expect that to come from a bioware moderator where it only incites more controversy... Also, the solution to "removing" the precedence of this post would simply be to fix the issue at hand? I know that's a very tall order from a technical stand point as the team is working with a new engine and must address the netcode but if you look at a game like battlefield 4, they also used the frostbite engine and dealt with HUGE lashback concerning their netcode. To a certain degree, they still do but they progressively made fixes/changes, eventually released a huge patch to address it, but not a single moderator responded in a manner that you decided to take. Honestly, this entire post seems unprofessional but I'm sure you've already gotten plenty of feedback from others regarding that point. 

[IamTheAttack]

https://imgur.com/YCdLR8T

 

Would it hurt to simply ask them in message instead of making the same repetitive threads day in and day out? I did it, and got a response pretty sharp and a very kind one at that. 

i Didn't this thread but i dont see the point of hiding this information.

It's like bioware themself don't know and have not decided the cap ahah.

[Bastion6six6]

https://imgur.com/YCdLR8T

 

Would it hurt to simply ask them in message instead of making the same repetitive threads day in and day out? I did it, and got a response pretty sharp and a very kind one at that. 

"would it hurt".  It would hurt the purpose of a forum.  If the only way to get a response from the company is through individual PMs, what is the purpose of their presence in the forum?  If they have no purpose, then why does this forum exist?  There are a handful of other forums out there where users can congregate and talk about the game (all without being maligned by the developer).  The only reason that a company's "official" forum is relevant in any way is because it is (or  at least SHOULD be, in theory) looked at and run by the company themselves.  Its the place where fans of the game can get DIRECT feedback from the developer, that is the ONLY purpose an official forum has.  If there is no developer presence then there is no need to stick to their forum (especially when they act like Amelia did).  Also, if it's a well run company/forum, they typically have a person/team SPECIFICALLY designed to handle PR and community outreach instead of letting somebody who is slowly revealing themselves as, frankly, not "up to the task" to be the company's voice to the fans.  This is aside from the fact that it doesn't even seem like bioware themselves know where they went wrong with the MP.

 

edit: also, I highly doubt bioware wants dozens of PMs a day to one or two accounts.  No matter what, there is a large influx of questions being asked that are going unanswered, regardless of their method of reaching the company.  Right now the vast majority are in the forum.  If that suddenly switched to going through PM, they would still go unanswered.  Because amelia decided to single you out and answer your question instead of answering it more publicly (which is suspect in and of itself, great use of time there) doesn't mean that if we all suddenly started PMing that account that all of our questions would be answered.  I would find it amusing however if people decided to start PMing the account en masse in response to this though.  Results talk, if amelia is more inclined to answer questions through PMs then sure dakotacoty, lets all spam her inbox?

[Shadohz]

https://imgur.com/YCdLR8T

 

Would it hurt to simply ask them in message instead of making the same repetitive threads day in and day out? I did it, and got a response pretty sharp and a very kind one at that. 

That's entirely my point. What's the purpose of asking a need-to-know-question that only one person has access to? I don't ask a forum question then turn around and pester the moderator/monitor to answer it. If they do then they do, if they don't they don't. Maybe another player will come along and answer it or point me to a previous answer. None of the threads I've written are repetitive if that is what you are insinuating. The threads themselves become repetitive (from multiple players/users) when noone responds to them though.

So I'll turn around and fire it right back at you, what's so hard about having someone dedicated to answering player questions so the forum isn't flooded with repetitive questions and comments?

Edit: Noticed how quickly everyone else jumped on you for hording information we were all waiting on a response for? What does that tell you?

[Sir Jessku]

I'm curious why they don't want to reveal that info? Do they know & afraid players could abuse it or do they not know?
And why not state that in forums as many people have asked.
I'm counting on PC hackers to get all the info as they always do. It's silly that players have to get all the info themselves.