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Can we have an answer please ?


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#1
SteveK029

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No need going over the control problems this game has as we have had hundreds of complaints.

Will we get an answer as to if and when these obvious problems will be fixed or do I have to get a refund for a game no one can play with any enjoyment ?

Why would anyone be insane enough to change a system that worked SO WELL in DAO and turn a game that should be great into CRAP ??????

 

 

WILL THERE BE A PATCH AND WHEN ????


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#2
JaneF

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No need going over the control problems this game has as we have had hundreds of complaints.

Will we get an answer as to if and when these obvious problems will be fixed or do I have to get a refund for a game no one can play with any enjoyment ?

Why would anyone be insane enough to change a system that worked SO WELL in DAO and turn a game that should be great into CRAP ??????

 

 

WILL THERE BE A PATCH AND WHEN ????

 

 

 

 

 

More sales for EA and more $$$$ imo.



#3
Kantr

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5 platforms. 4 of which need to have certification done on them. They are working on 3 patches so expect them soon. They cant give a date to give false expectations.


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#4
Chiramu

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5 platforms. 4 of which need to have certification done on them. They are working on 3 patches so expect them soon. They cant give a date to give false expectations.

 

Even if they cannot give a date, some transparency on the situation would be appreciated.


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#5
JaneF

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Even if they cannot give a date, some transparency on the situation would be appreciated.

Am starting to get the nasty felling they're gonna struggle to fix some of the issues in this game, I hope not, but just...can't shake that feeling that this game could've used a few more months of spit and shine before going gold. 



#6
Kantr

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Even if they cannot give a date, some transparency on the situation would be appreciated.

If you watch Mondays twitch stream. Cameron Lee talks about them



#7
Chiramu

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If you watch Mondays twitch stream. Cameron Lee talks about them

 

The twitch stream is not a post on the forums. Everyone concerned about the state of the game is on the forums, if they are apologising to the consumer base they need to make a post on the forums not hidden in some twitch stream.


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#8
tommy_beast

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false expectations.

I LOLed.

 

They already gave us false expectations and lied to us thus loosing credibility. I will also quote Mark Darrah (from this topic):

 

 

Player experience is a top priority for us.

 

 

Not sure if he's serious.


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#9
SteveK029

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Don't even know what a twitch stream is !

Millions of dollars to develop a game and they won't even try to save it and get some return on investment .... crazy !



#10
Kantr

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The twitch stream is not a post on the forums. Everyone concerned about the state of the game is on the forums, if they are apologising to the consumer base they need to make a post on the forums not hidden in some twitch stream.

http://forum.bioware...erns/?bioware=1

 

http://forum.bioware...nter/?bioware=1


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#11
Fast Jimmy

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Am starting to get the nasty felling they're gonna struggle to fix some of the issues in this game, I hope not, but just...can't shake that feeling that this game could've used a few more months of spit and shine before going gold.


After getting an extra year and then getting an additional months and a half after that, the amount of patience at the well was dry. Understandably so - if Bioware couldn't deliver a game at that point with two extensions and close to four years since the last DA title, then it just wasn't going to happen.

#12
Kantr

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There comes a point in game development when you say ok. No more adding and removing content. Then you go into bug testing.

 

Otherwise the game goes on forever and never gets made.



#13
AnubisOnly

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5 platforms. 4 of which need to have certification done on them. They are working on 3 patches so expect them soon. They cant give a date to give false expectations.

So we can assume that they are working on 3 patches, one for PC, another for PS4 and another one for Xone, so why we (PC players) have to wait for Sony/Microsoft ''certification'' too? Or maybe we just like to blindly defend BioWare?



#14
Fast Jimmy

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The twitch stream is not a post on the forums. Everyone concerned about the state of the game is on the forums, if they are apologising to the consumer base they need to make a post on the forums not hidden in some twitch stream.


I have to agree.

Bioware likes to think the forums are full of negativity and wants to avoid it like be plague, assuming that people who register to a forum are a slanted selection, as opposed to places where millions of people gather, like Twitter, Facebook or Tumblr.

This, of course, blinds them to the obvious fact - while these social media platforms have huge total membership, one has to seek out connections and content to make them applicable. For people to stay apprised of the bug situation, they would need to be following someone like Mark Darrah on Twitter.

So... this limits people who already know about Dragon Age, who would have a big enough understanding of the video game industry to know that a Producer would be a good source of updates, be knowledgable enough to look up and find Mark Darrah as the Producer of the Dragon Age series, have (or set up) a Twitter account, then follow that person in the off chance that they may have valid pieces of feedback about possible patches, updates, work arounds and known issues.

As opposed to, you know... Googling "Bioware," which is all over he box of the game they bought, clicking on the official website and going into the Forums where the company is (ostensibly) supposed to be communicating about their game.

It's such backwards logic as to defy thought. Of course, the real reason is that only the most devoted DA/Bioware fans will usually go to such lengths to follow these devs on Twitter, so it becomes a great echo chamber where they get the same fans gushing about their game, giving them the false impression that the BSN is just a bunch of negative basement dwellers and the "real" fandom is enjoying everything without issue. Instead of seeing that anyone with a problem or question would be going to the most logical place in the world to try and get some help or assistance.
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#15
Fast Jimmy

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So we can assume that they are working on 3 patches, one for PC, another for PS4 and another one for Xone, so why we (PC players) have to wait for Sony/Microsoft ''certification'' too? Or maybe we just like to blindly defend BioWare?


No, the three patches are each for every platform.

The first will likely fix the game crashing bugs, like hardware incompatibility issues that prevent the game from even being played for some.

The second will likely fix more cosmetic issues, such as the broken arm bug, or the party banter/music not working.

The third might fix the camera controls for PC users.


Each patch would handle the various levels of severity - 1st) make the game able to play, 2nd) make the game to be how it was supposed to be and then 3rd) improve the game to work better based on fan feedback.

Anyone hoping for a camera fix with the first patch may want to brace themselves for possible disappointment.
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#16
Kantr

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I have to agree.

Bioware likes to think the forums are full of negativity and wants to avoid it like be plague, assuming that people who register to a forum are a slanted selection, as opposed to places where millions of people gather, like Twitter, Facebook or Tumblr.
-snip-

To be fair though these forums are full of negativity. Everything a dev says can get twisted by a minority into something negative.


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#17
Fast Jimmy

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To be fair though these forums are full of negativity. Everything a dev says can get twisted by a minority into something negative.

I find that happens on Twitter just as easily. Do you know when it happens? When there is too little communication and there is only one small message for fans to dissect and over-digest.

Bioware has spent the last half-a-decade avoiding their own forums because of the perceived negativity, saying with the same breath that the forums used to be different, where they could talk with the fans cooly and calmly.

Anyone ever think that the reason the BSN went batty was because Bioware just stopped caring about the forums?
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#18
Kantr

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I find that happens on Twitter just as easily. Do you know when it happens? When there is too little communication and there is only one small message for fans to dissect and over-digest.

Bioware has spent the last half-a-decade avoiding their own forums because of the perceived negativity, saying with the same breath that the forums used to be different, where they could talk with the fans cooly and calmly.

Anyone ever think that the reason the BSN went batty was because Bioware just stopped caring about the forums?

Could be, I hear the last version wasnt very easy to moderate.

 

It might have calmed some people down if they used a forum thread to say 3 sets of patches were happening. Although there would always be people asking for the date.



#19
MacroN0va

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This same exact crap happened with Star Wars: The Old Republic (far and away the best mmo I ever played). Like any MMO, that game had glaring issues and many people on the forums were upset that they were paying a subscription and receiving little to no communication from the developer about them. They also complained that the dev team seemed to prefer communicating with the players everywhere except the forums.

 

Then they hired Eric Musco, who started communicating with players on the forums, and things improved drastically. He was very clear about what was going on, what he could and couldn't promise, and what he could and couldn't share. He popped in to threads regularly to share news, insights from the dev team, and to clarify confusing details.

 

It simply boggles my mind that every single video game developer seemingly needs to relearn the exact same lesson every single time they release a game. 


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#20
Fast Jimmy

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Could be, I hear the last version wasnt very easy to moderate.

It might have calmed some people down if they used a forum thread to say 3 sets of patches were happening. Although there would always be people asking for the date.


It might calm people down if there was a post from Bioware more than once a month (I'm not counting Allan, since he basically does what he does outside of any coordination with Bioware's actual marketing team - which is probably why he hasn't posted anything in weeks). And people will always have questions - that's the point of communication.

You can't just climb on top of the mountain, declare something vague from on high and then disappear again for months at a time. That's not communicating, that's throwing a grenade and then hiding back in the fox hole.

It is someone's job to Manage the Bioware Community. Namely the Community Manager. Given that we haven't even gotten a "we don't know" about the scope of the patches, their timing and how they might apply to each platform, I'd say the amount of butthurt is exactly what should be expected. If you give people a venue to give feedback and they don't ever feel like anyone sees it, it results in them screaming louder and louder into the void.

The second a voice responds back, you may get a whole flood of questions and backlash, but if the voice becomes common, constant, diligent then people start becoming normal human beings instead of nervous sacks of anxiety and rage.
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#21
JaneF

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Am not expecting them to actually tell us every single thing they are doing (if anything) to try and rectify these horrific game breaking issues, but a bit of communication from them on their owns forums is something I wound have expected. You know, decent customer service..Then again I remember the debacle of DA2 and the lack of communication from Bioware.



#22
rda

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I didn't know bioware employees avoided the forums like the plague because of the negativity.

This is kind of silly.

Firstly, I've never seen an employee come on here and post and get excoriated UNLESS the post itself was inflammatory and complete BS. There are certain people who emanate superiority and smugness in their posts, which is never attractive. Unfortunately, rather than examine "maybe people are turned off by the personality traits I'm displaying" it's "all the fans are a sucking cesspit of negativity and don't appreciate my genius". There's also a few employees who have made posts basically peeing on our leg and telling us it was raining. But the people who have come on here, were respectful, nice and honest? I haven't seen any of those employees have problems with the forums.

Secondly, by refusing to come on here and DIRECTLY address things, Bioware is just feeding the behavior it supposedly finds revolting. The patch issue for instance. Tell us what the first patch is attempting to fix and about when it should be out. If stuff changes, be as transparent as Possible, as soon as possible, about the changes. An explanation of what was possible and impossible, and why would be even better. That would cut down on the great majority of the negativity, which is fueled by the uncertainty, silence and/or vagueness we're getting now.

I'm not a genius or anything, but these seem like very simple, easily implemented changes that would improve their PR profile. But hey, what do I know?
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#23
Spitfire

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I've been reading these forums since release day and I have yet to read a post that is out of line, impolite, wacky and unfair or flamebait (of course I haven't read every post). If this game were on Steam, the discussions hub for DA:I would be full of folks flinging themselves off of virtual cliffs and threatening to kill the developers dogs. So using some perceived excuse that Bioware is staying out of their own forums because of the unglued and unruly masses is not even approaching the outskirts of truth.

 

What I am witnessing in these forums are reasonable and polite folks that just want to play this game unfettered by the really nasty bugs and design decisions. I am actually quite surprised by the maturity of the posters here on these forums as opposed to the mental mire usually on full display over at the Steam hubs.

 

For the most part the game IS playable, but in the same breath for many it is too much of a mess to fully immerse ourselves in.  When I pre-ordered DA:I I had this mental image of losing myself in it's world during the dark and dreary winter months (perfect gaming weather) but alas, I am playing other games currently and feverishly following the threads and posts here.

 

I think most here can at least relate to that and at the very least,  be of the opinion that my desire for DA:I is not unreasonable.



#24
SteveK029

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So they create a forum for feed back and don't read them ? Crazy.



#25
coldflame

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So they create a forum for feed back and don't read them ? Crazy.

Logic =/= reality.