Ugh, such a bummer. I'm actually really irritated about this, because I recall them saying this too. Had I know that you can't actually see them in Skyhold, I would have just given it to Wade and Harren -- so now I'm presumably missing out on gear -- and two hilarious characters.
I'm enjoying the game so far but I'm really bummed that the devs seemed to have cut a bunch of stuff they've already shown us/promised us/ Keep customization, red templar invasion of Crestwood, etc. I remember distinctly they kept saying they were going for show vs.. tell in this marketing and that they didn't want to show us anything until it was fully solidified and in the game to avoid a debacle similar to DA 2. So much for that. >_>
So far there have been two things that I remember them saying that have been cut.
1. Prisoners awaiting judgement can be found in the dungeon
2. Mounting dragon skulls
Both of which would be cool, bummer they both got cut.