619 réponses à ce sujet

[Valaskjalf]

OK well theres a little helpful information. 4 different US states and some part of Canada. now we know its not a specific-region-inside-the-USA problem.

[brendan215]

Texas as well, so around 5 maybe more states affected.

Modifié par brendan215, 27 janvier 2010 - 06:25 .

[TopDomino]

Well my IP places me in San Juan, Puerto Rico which is where I am. The release date here was the 26th. I know this since (A) Puerto Rico is part of the United States, and ( both Game Stop and Best Buy have it physically in stock in their combined 6 stores within 2 miles from my home.



I (pre)bought the game through Impulse. Maybe somebody at EA needs a lesson in geography, history or political science, because when I go to the EA store it sends me to the Spain page and quotes my prices in Euros. We happen to be American citizens (the means United States for anyone feeling that the American continents have dozens of countries), living in America hundreds of miles from the northern coast of South America. We use US Dollars as currency and our retailers (except for the local ones) are US based chain stores that release things (*gasp*) at the same time they do in the rest of their US stores.



And yes, we tend to get a bit touchy about things like this because it smacks of discrimination.

[lesamaritain68]

Are u able to help or not is that so hard to give us info?

[nastycivilian]

I'm in california so add that to the list purchased from D2D add that to the list as well.

[lesamaritain68]

Countries Canada

Region QC (Quebec)

US Area Code

US Metro Code

Global Cities Montréal-nord

US Zipcode*

Latitude/Longitude 45.6000/-73.6167

ISP Videotron Ltee

Organization Videotron Ltee

Netspeed Cable/DSL

Domain Name videotron.ca

[crowen08]

Off to work and hopefully I log in tonight at midnight and I can play? Sorry if I am frustrated as I know your all trying to help. Good luck everyone!

[lesamaritain68]

purchased via gamestop



Now some answer would be apreciate we are in the mound of killing somebody

[Excildor]

I know scammers when I smell em..... just as soon as someone from Bioware who displays that TAG posts here then I'll be happy.... but for you scammers, you'll get nothing

[lesamaritain68]

I tend to say the same Excildor so i'm not about to deliver my IP to someone who can't proove is real tech guy

[Excildor]

lesamaritain68 wrote...

I tend to say the same Excildor so i'm not about to deliver my IP to someone who can't proove is real tech guy

Absolutely....I'm glad there's at least one other on here with me with a modicum of common sense

[Vizsla221]

You can add CT to that list and Im in an EA live chat now. He said he suggest I re-download the game.... I spent about nine hours downloading it and that sounds like the biggest cop out answer ive ever heard

[Excildor]

Vizsla221 wrote...

You can add CT to that list and Im in an EA live chat now. He said he suggest I re-download the game.... I spent about nine hours downloading it and that sounds like the biggest cop out answer ive ever heard

Who did you purchase from, directly EA? Reason I ask is because I actually DO recall hearing somewhere that EA made some changes overnight and Steam did as well, so that may actually be a viable option if you purchased directly from EA. Myself I purchased from D2D, and I dont think there's anything different about re-downloading from there, although I'm not adverse to trying it if it will shut me the hell up already lol

[lesamaritain68]

Look at the profile and recent activity of ValaskJaf....maybe he or she is but...

[TopDomino]

@OP: Could you change the thread title (if possible) to add the we need a BioWare staff member to take a look at this?

[Vizsla221]

well i started downloading the game from ea last night and finished it just about an hour ago with a few lapses in between, im just hesitant to go through downloading again because so many people are having the same problem I would hate to find a solution in an hour and then be stuck dl'ing again

[Excildor]

lesamaritain68 wrote...

Look at the profile and recent activity of ValaskJaf....maybe he or she is but...

You know what the harsh reality is? If any of these guys/gals were in fact working for Bioware, then their IIS/Apache logs would automatically be showing them our WAN addresses....they need it for Security purposes/Terror Threats/the list goes on.....So, from THEIR perspective, they see our WAN addresses right underneath our profile names.

[Valaskjalf]

actually theres a easy way to get IP blocks and be relatively obscure. just xxx out the last section. Example: 154.23.42.xxx



If we get a list of affected IP blocks then someone can send a summary in a helpful email to an authority. If you dont want to participate then dont.

[Excildor]

Vizsla221 wrote...

well i started downloading the game from ea last night and finished it just about an hour ago with a few lapses in between, im just hesitant to go through downloading again because so many people are having the same problem I would hate to find a solution in an hour and then be stuck dl'ing again

I can certainly sympathize with THAT. In your position I wouldn't want to either. Heck it only took me 1.75 hours to download, and *I* am reluctant to try that all over again simply because I dont like wasting my time on fruitless efforts.

[Vizsla221]

I'm not running a terrible machine either, I blame EA... more

[Excildor]

Valaskjalf wrote...

actually theres a easy way to get IP blocks and be relatively obscure. just xxx out the last section. Example: 154.23.42.xxx

If we get a list of affected IP blocks then someone can send a summary in a helpful email to an authority. If you dont want to participate then dont.

Ah ok now I see, so you're putting yourself in the good samaitan role, you dont actually work for Bioware/EA. That's what I thought. But it seems that Bioware isn't paying attention to this aspect of their TECH SUPPORT board, I doubt highly a email with such limited scope and without a REAL LIVE voice on the phone screaming at them will do the trick.

[zeypher]

this is regarding D2D pre Load in the UK.

well i have a little problem regarding this as i cannot even install my game as they did not give me a cd key or any other pre order bonus codes. i am in the UK and my launch is 29th 00.01 AM

I woulod like to know if this is the case with anyone else? or do they give you the codes on the day of the launch?

Cause honestly if i cannot get my keys codes etc and play the game, what was the point in me ordering a legit copy and still unable to install it when the game has already been pirated like a week before

[Excildor]

zeypher wrote...

this is regarding D2D pre Load in the UK.
well i have a little problem regarding this as i cannot even install my game as they did not give me a cd key or any other pre order bonus codes. i am in the UK and my launch is 29th 00.01 AM
I woulod like to know if this is the case with anyone else? or do they give you the codes on the day of the launch?
Cause honestly if i cannot get my keys codes etc and play the game, what was the point in me ordering a legit copy and still unable to install it when the game has already been pirated like a week before

That much I can answer, they don't provide the codes until the day of launch. And go back and re-read the rest of this thread, even if they did, you most likely would be in the same boat as us anyway and HAVE to wait until the 29th anyway *sigh*

[Viper371]

Excildor wrote...

lesamaritain68 wrote...

Look at the profile and recent activity of ValaskJaf....maybe he or she is but...

You know what the harsh reality is? If any of these guys/gals were in fact working for Bioware, then their IIS/Apache logs would automatically be showing them our WAN addresses....they need it for Security purposes/Terror Threats/the list goes on.....So, from THEIR perspective, they see our WAN addresses right underneath our profile names.

Yeah, any moderator/administrator of this forum can get our IP adress.
No one should give that info to anybody.  They can get it for themselves if they need to.

What we can do though, is try to corner the problem.

We know it doesn't happen with DVD releases.
We know it does happen with electronic downloads from EA, Gamestop, Impulse, D2D and maybe others.

What I'd like to know, out of curiosity, is if anybody who bought the game through electronic download managed to get the game working without a VPN or a crack.

And if the solution is to simply re-download the game for those still affected by the problem... why the heck doesn't Bioware post something about it here on their forum???

I don't know why the VPN worked, I don't know much about this stuff.
I think it has to do with the server not seeing us as being in North-America, hence freezing the play until the 29th.
There maybe something wrong with the IP block list of the date check server... but that theory would be valid only if some 'download' users could get their game to  work...  If no one can, that I don't know why the VPN works...

[Forest03]

I'm guessing that the keys are generated based on regional release. If that's the case, and you purchased what was described as a North American release - double check your digital receipt and the product page's description - then by law, you are entitled to the NA release, even if the distributor server ended up giving you the European version. Otherwise, that's a blatant case of false advertising, and the tens of thousands of players who pre-ordered and got stuck with the useless keys could put the vendor in a boatload of trouble. If anything else, it would entitle you to a refund or credit. It might sound silly to be talking about consumer rights for gamers, but false advertising is false advertising; it doesn't make a difference if you're buying a car or a sandwhich.

Keep in mind that this applies *if and only if* the product page specifically entails gameplay access by the 26th for your region - remember to allow for time differential, if any.

Addendum:

I forgot to mention the following - and I apologize in advance if this has already been mentioned. (Twelve pages is a lot to go through.)

Has anyone tried configuring their system region / locale? Remember, there are settings for language AND location. You must change the settings for the location (which requires a restart), not just the language, for some applications to work.

An example of the above situation is installing some Japanese games, where merely changing the language and keyboard preferences still won't enable an installation. The region has to be set to Japan as well.

Also, would using a European proxy work for those who ended up with the EU download?

Good luck!

Modifié par Forest03, 27 janvier 2010 - 07:07 .