619 réponses à ce sujet

[Excildor]

Viper371 wrote...

Excildor wrote...

lesamaritain68 wrote...

Look at the profile and recent activity of ValaskJaf....maybe he or she is but...

You know what the harsh reality is? If any of these guys/gals were in fact working for Bioware, then their IIS/Apache logs would automatically be showing them our WAN addresses....they need it for Security purposes/Terror Threats/the list goes on.....So, from THEIR perspective, they see our WAN addresses right underneath our profile names.

Yeah, any moderator/administrator of this forum can get our IP adress.
No one should give that info to anybody.  They can get it for themselves if they need to.

What we can do though, is try to corner the problem.

We know it doesn't happen with DVD releases.
We know it does happen with electronic downloads from EA, Gamestop, Impulse, D2D and maybe others.

What I'd like to know, out of curiosity, is if anybody who bought the game through electronic download managed to get the game working without a VPN or a crack.

And if the solution is to simply re-download the game for those still affected by the problem... why the heck doesn't Bioware post something about it here on their forum???

I don't know why the VPN worked, I don't know much about this stuff.
I think it has to do with the server not seeing us as being in North-America, hence freezing the play until the 29th.
There maybe something wrong with the IP block list of the date check server... but that theory would be valid only if some 'download' users could get their game to  work...  If no one can, that I don't know why the VPN works...

Precisely...if SOME of them could, clearly eliminating the possibilities....I too, would like to know if anyone else who has purchased a digital download was able to get it to work exactly the way it should have.

[Valaskjalf]

Excildor wrote...

Viper371 wrote...

Excildor wrote...

lesamaritain68 wrote...

Look at the profile and recent activity of ValaskJaf....maybe he or she is but...

You know what the harsh reality is? If any of these guys/gals were in fact working for Bioware, then their IIS/Apache logs would automatically be showing them our WAN addresses....they need it for Security purposes/Terror Threats/the list goes on.....So, from THEIR perspective, they see our WAN addresses right underneath our profile names.

Yeah, any moderator/administrator of this forum can get our IP adress.
No one should give that info to anybody.  They can get it for themselves if they need to.

What we can do though, is try to corner the problem.

We know it doesn't happen with DVD releases.
We know it does happen with electronic downloads from EA, Gamestop, Impulse, D2D and maybe others.

What I'd like to know, out of curiosity, is if anybody who bought the game through electronic download managed to get the game working without a VPN or a crack.

And if the solution is to simply re-download the game for those still affected by the problem... why the heck doesn't Bioware post something about it here on their forum???

I don't know why the VPN worked, I don't know much about this stuff.
I think it has to do with the server not seeing us as being in North-America, hence freezing the play until the 29th.
There maybe something wrong with the IP block list of the date check server... but that theory would be valid only if some 'download' users could get their game to  work...  If no one can, that I don't know why the VPN works...

Precisely...if SOME of them could, clearly eliminating the possibilities....I too, would like to know if anyone else who has purchased a digital download was able to get it to work exactly the way it should have.

worked fine for me - EA Store / AT&T DSL / CA

so no i dont think its happening for everyone. probably 1% or less of users if you figure the amount of people complaining about the activation flow (which is after the release date check)

[Excildor]

Forest03 wrote...


I forgot to mention the following - and I apologize in advance if this has already been mentioned. (Twelve pages is a lot to go through.)

Has anyone tried configuring their system region / locale? Remember, there are settings for language AND location. You must change the settings for the location (which requires a restart), not just the language, for some applications to work.

It's definitely a great thought, but if it were as simple as that, then I would imagine they have no need for an online release date check (which by the way is what EA employs to determine these things... if you look at Far cry 2, Crysis wars, a suite of others, you will see similar problems, but their resolutions don't work here). That's just my first impression, again though, thanks for trying to help!!

Modifié par Excildor, 27 janvier 2010 - 07:15 .

[Excildor]

Valaskjalf wrote...


worked fine for me - EA Store / AT&T DSL / CA

so no i dont think its happening for everyone. probably 1% or less of users if you figure the amount of people complaining about the activation flow (which is after the release date check)

Well, I have to agree with this much....there is far more complaining on things (ie Cerebus network, Pre-Order bonus items) going on then there is actually about release date checking.... so there must be some common factor linking us (D2D, Impulse, EA) digital deluxe editions purchasers apart from the fact that we live in North America...at the moment (much to my chagrin) I'm attempting redownloading from D2D to see if that makes a difference. After that, I'm going to attempt a purchase from another venue (albeit I know I wont get a refund from D2D or anyone else for that matter) to see if THAT makes a difference....it's now the principle of the thing....will keep everyone posted

[biermania]

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to



ReleaseControlIssues@ea.com



Thanks

[Voxclamant]

Biermania == ea???



Pardon my skepticism :=/

[biermania]

That is why I gave the ea.com email. Can't fudge that.

[Excildor]

biermania wrote...

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to

ReleaseControlIssues@ea.com

Thanks

Ok, well I WILL say this much about this guy, he may well be legitimate...see the below where I did a trace:

MX record about ea.com exists.
Connection succeeded to mail.global.frontbridge.com SMTP.
220 TX2EHSMHS042.bigfish.com Microsoft ESMTP MAIL Service ready at Wed, 27 Jan 2010 19:35:30 +0000

> HELO verify-email.org
250 TX2EHSMHS042.bigfish.com Hello [98.130.2.11]

> MAIL FROM: <check@verify-email.org>
=250 2.1.0 Sender OK

> RCPT TO: <ReleaseControlIssues@ea.com>
=250 2.1.5 Recipient OK


I'm going to go out on a limb here (not my entire IP address, but the first 3 octets anyway and see if that will be enough.

[orashinage]

i still waiting for miracle... but only to 29th!



By the way: I love pie!

[Excildor]

biermania wrote...

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to

ReleaseControlIssues@ea.com

Thanks

Ok Email sent to you, I'll see what happens....if you're legit, thank you. If you're not, well, thanks for the diversion lol

[biermania]

Thanks - I don't see it yet. I'll reply as soon as I get it.

[xIc3x]

I just finished downloading and installing and I can't play cause of this stupid release date check failed error. My roommate and me both download from direct2drive, he's playing and I can't. I'd rather not **** with any no cd cracks so some help would be nice

[biermania]

Excildor wrote...

biermania wrote...

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to

ReleaseControlIssues@ea.com

Thanks

Ok Email sent to you, I'll see what happens....if you're legit, thank you. If you're not, well, thanks for the diversion lol

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

[Excildor]

biermania wrote...

Excildor wrote...

biermania wrote...

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to

ReleaseControlIssues@ea.com

Thanks

Ok Email sent to you, I'll see what happens....if you're legit, thank you. If you're not, well, thanks for the diversion lol

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

Oh, I typed it correctly, just like in the trace I did earlier on the address.... I copied and pasted from your post....however I will send another email

[biermania]

Excildor wrote...

biermania wrote...

Excildor wrote...

biermania wrote...

Hello - I know there is concern so I have setup a temporary email so you can send me some of the data. Please send the IP/Region info along with the email address you use for Mass Effect 2 to

ReleaseControlIssues@ea.com

Thanks

Ok Email sent to you, I'll see what happens....if you're legit, thank you. If you're not, well, thanks for the diversion lol

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

Oh, I typed it correctly, just like in the trace I did earlier on the address.... I copied and pasted from your post....however I will send another email

Thanks

[Excildor]

biermania wrote...

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

Sent again....

[biermania]

Excildor wrote...

biermania wrote...

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

Sent again....

Thanks - I am having our IT check why I am not getting them, please stand by... 

[Excildor]

biermania wrote...

Excildor wrote...

biermania wrote...

Can you try sending it again, I don't see it yet.  Please make sure you type the email correctly as well.  - Thx

Sent again....

Thanks - I am having our IT check why I am not getting them, please stand by... 

Alright...

[smalls103179]

Well, with all the waiting and tech problems, biermania probably does work for EA.

[Excildor]

smalls103179 wrote...

Well, with all the waiting and tech problems, biermania probably does work for EA.

LOL, funny you should say that, I was just about to say "now we KNOW he's legit, if he weren't he would have been off and running with my info already...."

[biermania]

smalls103179 wrote...

Well, with all the waiting and tech problems, biermania probably does work for EA.

Smalls103179 - could you also send me an email (even just a test email) so I can see if any other external can get through to the list.  - Thanks

[Thedoric]

I am starting to send some very pointed emails to EA and Bioware. This is ridiculous that I ppay over $60 for a game and I cannot play it because of their screwup. I am giving EA till today to resolve this or I am going to ahve my credit card company reverse the charges. They have misrepresented what they sold me. In purchasing the game from them EA and I entered a contract. I said I would pay them $60+ for the game and they said they would provide me with the game that I could play. As of right now I am not able to play the game. They have broken the contract. Therefore, my credit card company will be charging back the cost of the game unless they satisfy my concerns today. I would highly suggest anyone else contact their credit card companies also if they are having the same problem AND if EA does not come up with a timely(meaning today) resolution.

[smalls103179]

okay, sent it.

[Excildor]

Thedoric wrote...

I am starting to send some very pointed emails to EA and Bioware. This is ridiculous that I ppay over $60 for a game and I cannot play it because of their screwup. I am giving EA till today to resolve this or I am going to ahve my credit card company reverse the charges. They have misrepresented what they sold me. In purchasing the game from them EA and I entered a contract. I said I would pay them $60+ for the game and they said they would provide me with the game that I could play. As of right now I am not able to play the game. They have broken the contract. Therefore, my credit card company will be charging back the cost of the game unless they satisfy my concerns today. I would highly suggest anyone else contact their credit card companies also if they are having the same problem AND if EA does not come up with a timely(meaning today) resolution.

Hiya Thedoric, I'm waiting to see if this biermania guy is for real, if so he may be able to help, if not, then, like you, I suggest we do the only thing we can to hurt them (their pocketbooks) in the same way that we seem to have been ignored.

[biermania]

Thedoric wrote...

I am starting to send some very pointed emails to EA and Bioware. This is ridiculous that I ppay over $60 for a game and I cannot play it because of their screwup. I am giving EA till today to resolve this or I am going to ahve my credit card company reverse the charges. They have misrepresented what they sold me. In purchasing the game from them EA and I entered a contract. I said I would pay them $60+ for the game and they said they would provide me with the game that I could play. As of right now I am not able to play the game. They have broken the contract. Therefore, my credit card company will be charging back the cost of the game unless they satisfy my concerns today. I would highly suggest anyone else contact their credit card companies also if they are having the same problem AND if EA does not come up with a timely(meaning today) resolution.

Can you please tell me specifically what your issue is.  (If it is the Release Date Failed, and the dialog says to wait for the release date, then please include what version you purchased and in what country/region you are in).

Thanks