619 réponses à ce sujet

[Excildor]

biermania wrote...

I have a meeting I have to be in, the other email does not seem to work either. Hopefully by the time I get out we'll have that issue resolved and we can start working on the resolution to these problems.

Thank you for your patience

Think you could find it somewhat advisable that, while engrossed in this meeting, you may want to lay out on the table how if business keeps going on like this, these meetings will become less and less frequent as well as somewhat less populated.... that's just me talkin though....

[Excildor]

*Update*



4th Install, after having re-downladed the entire 10.82 gig from D2D, no luck, same nonsense....I know the answer though, im keeping the install, im just going to move.

[nastycivilian]

somebody send him a screenshot, i'm at work so I can't do it. I'm in california and it hasn't worked since last night. I bought it from D2D like I have countless other games and this was the first time anything like this happened.

[Michael Gamble]

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly.

we are also seeing issues with FIREWALLS. can you try turning your hwardware and windows firewall completely off for when you try to authenticate (then you can turn them back on).

What we have seen is that the authentication token which is being sent to the customer is getting filtered out in certain areas via the firewall

Modifié par Michael Gamble, 27 janvier 2010 - 09:39 .

[biermania]

Xee Thot wrote...

biermania wrote...

caproni wrote...

Biermania do you known the release date for people in Brazil who bought the game from the EA Store?

Brazil is Jan 28 at 23:00 CET (which is GMT+1) - the same as parts of Europe

So what you're saying is that EA Store sold one thing and delivered another? When we do have an EA Store email saying one date specifically and a software effectively blocking it till another date?

To me that's false advertising.

Since I am having email problems, can you copy paste the email (removing and personal and keycode info) into this forum.

[brendan215]

and yet, some in the US, date has passed, and has not unlocked.

[smalls103179]

Xee Thot wrote...

biermania wrote...

caproni wrote...

Biermania do you known the release date for people in Brazil who bought the game from the EA Store?

Brazil is Jan 28 at 23:00 CET (which is GMT+1) - the same as parts of Europe

So what you're saying is that EA Store sold one thing and delivered another? When we do have an EA Store email saying one date specifically and a software effectively blocking it till another date?

To me that's false advertising.

I agree. D2D did the same thing.

[Excildor]

Here we go:



My IP Address: 173.63.176.xxx

My Email is on record with Bioware for this account but if it's needed at this point I will gladly provide it...

[smalls103179]

Michael Gamble wrote...

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly.

we are also seeing issues with FIREWALLS. can you try turning your hwardware and windows firewall completely off for when you try to authenticate (then you can turn them back on).

What we have seen is that the authentication token which is being sent to the customer is getting filtered out in certain areas via the firewall

I tried three times with firewall off.... Same problem.

[Excildor]

Michael Gamble wrote...

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly.

we are also seeing issues with FIREWALLS. can you try turning your hwardware and windows firewall completely off for when you try to authenticate (then you can turn them back on).

What we have seen is that the authentication token which is being sent to the customer is getting filtered out in certain areas via the firewall

I have disabled my:

Hardware firewall by making myself the DMZ host
Windows Firewall via MSCONFIG
Windows Defender via MSCONFIG
Avira AV via MSCONFIG

To eliminate all possibilities and still the same problem

Edit to note: Im in New Jersey, USA, clearly in (what some still consider) North America, so I think I qualify as being pretty well past 01/26/2010

Modifié par Excildor, 27 janvier 2010 - 09:46 .

[Ahnuk]

Michael Gamble wrote...

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly.

we are also seeing issues with FIREWALLS. can you try turning your hwardware and windows firewall completely off for when you try to authenticate (then you can turn them back on).

What we have seen is that the authentication token which is being sent to the customer is getting filtered out in certain areas via the firewall

Thank you very much for your post Michael. I'll try again around 23:00 GMT.
FYI i'm in Portugal.

[Xee Thot]

biermania wrote...
Since I am having email problems, can you copy paste the email (removing and personal and keycode info) into this forum.

It is in portuguese :

===========================

Olá Diego Diehl,



Obrigado por seu pedido em Electronic Arts Swiss Sàrl. O produto que
você encomendou já está disponível para pré-carregamento ou download.



ID do pedido: 9999999999

ID do produto: 999999999

Nome do produto: Mass Effect™ 2

Data de lançamento: 25 de Janeiro de 2010
Direitos Digitais: 9999

Você receberá a sua chave de ativação da Rede Cerberus e o código da armadura Inferno em e-mail específico, em até 84 horas.


(EA Downloader text here)


Você foi cobrado por este produto, e isso será incluído em seu demonstrativo.



Observação: Esta mensagem foi enviada a partir de um endereço de
avisos, que não pode receber e-mails. Por favor, não responda esta
mensagem.



Atenciosamente,

Serviço de Atendimento ao Cliente EA

======================================
Translating the important bits:

Product Name: Mass Effect 2
Launch Date: January 25, 2010

You'll receive you Cerberus Network activation key and Hell Armor in an specific email, in up to 84 hours.

You have been charged for this product, and this will be included in your bill.
=======================================

Hence one email from EA Store with the launch date of January 25, 2010.

Modifié par Xee Thot, 27 janvier 2010 - 09:48 .

[brendan215]

yea, even with the firewall down, it still messed up.

[Gebut]

I will also try 23:00 GMT. Sweden here. Hopefully EA will send me the Ceberus codes then also

[Excildor]

"Oklahoma City -Dennis Newton was on trial for the armed robbery of a convenience store in a district court this week when he fired his lawyer. Assistant district attorney Larry Jones said Newton, 47, was doing a fair job of defending himself until the store manager testified that Newton was the robber. Newton jumped up, accused the woman of lying and then said, "I should of blown your [expletive] head off." The defendant paused, then quickly added, "-if I'd been the one that was there." The jury took 20 minutes to convict Newton and recommend a 30-year sentence. "



Just a little levity to break the tension

[Vizsla221]

ok well ive finished re-downloading my copy from ea. It went much faster this time and although I had the tech support guy's word that re-downloading would solve the problem since he changed something in my account I was still unable to get it to work with the same release date check problem

[brendan215]

sounds, like a call to the ol credit card company is in order soon.

[smalls103179]

Everyone is getting the runaround then.

[Excildor]

smalls103179 wrote...

Everyone is getting the runaround then.

Well, if something doesn't happen and this gets left to die, I would say you're right on about that assessment

[Vizsla221]

ya im about to give up, I did get in the queue for live chat though when i began my install so ill give that a second try unless they tell me to re-download again. In which case i will probably throw my monitor into the pond outside my window

[biermania]

Xee Thot wrote...

======================================
Translating the important bits:

Product Name: Mass Effect 2
Launch Date: January 25, 2010

You'll receive you Cerberus Network activation key and Hell Armor in an specific email, in up to 84 hours.

You have been charged for this product, and this will be included in your bill.
=======================================

Hence one email from EA Store with the launch date of January 25, 2010.

Thanks - I'm sending this to the store team for verification

[Excildor]

You guys have to admit though, this speaks volumes of the passion generated toward this game, at least they got THAT part right.....even for myself I find it an admiral quality that I'm so enamoured by a game that I get this upset about it....which I typically do not

[Vizsla221]

I think im just bored, I really should be doing something else...

[smalls103179]

Vizsla221 wrote...

ya im about to give up, I did get in the queue for live chat though when i began my install so ill give that a second try unless they tell me to re-download again. In which case i will probably throw my monitor into the pond outside my window

Ive been kicked off thrice, when trying live chat. Right when I got to the begining of the queue. Seems like a typical problem from what Ive read on these forums.

[Ahnuk]

Vizsla221 wrote...

ok well ive finished re-downloading my copy from ea. It went much faster this time and although I had the tech support guy's word that re-downloading would solve the problem since he changed something in my account I was still unable to get it to work with the same release date check problem

I had to redowload as well as i realised that one of the rar files got corrupted. I can confirm that it went much faster as well.

You may want to check Michael's post about the release time/date.