619 réponses à ce sujet

[biermania]

reddogbe wrote...

Offset is GMT +1

Okay, you should be unlocked in Belgium.  Please also go to this site:

http://www.maxmind.com/app/locate_ip

and make sure it thinks you are in Belgium.

Modifié par biermania, 28 janvier 2010 - 01:12 .

[Jupiterfist]

Okay... I am back on... and I have GOOD NEWS!

I took the advice and started thinking about the IP and firewall issue. I thought maybe the software that did the check might have the issue... so I removed my firewall in this way...



I am currently using U-Verse from AT&T... typical setup... cable comes in... goes to a router... then to my PC...



What I changed... I unplugged from the router and stuck in my USB modem from Verizon that I use on my laptop... now I am online without any protection per se.



I connect and it does the check... guess what... IT WORKS. However, I get a DWC.DLL issue... okay... np... I disconnect since wireless connectivity is always alittle patchy.



I hook back up my regular internet and try it again... it asks me to register the game... then asks me to log in to EA... and poof I am up and running in the game.



So what does this tell us??



The issue seems to be with the actual software and how it checks the IP address... since it is served up as DHCP to me... after the router... it was not able to authenticate my system... and thus thought/assumed it was out of date since nothing came through.



I hope this helps others...

[reddogbe]

Your IP Address 109.236.141.113
Countries Belgium
Region 09 (West-Vlaanderen)
it's as close as 15 Miles from my physical location. So guess that's right

And i'm still locked

Modifié par reddogbe, 28 janvier 2010 - 01:13 .

[Jupiterfist]

biermania --- I hope this info I reported above help you and your team.  BTW... I am located in the US.

Modifié par Jupiterfist, 28 janvier 2010 - 01:13 .

[JW555]

Jupiterfist wrote...

Okay... I am back on... and I have GOOD NEWS!
I took the advice and started thinking about the IP and firewall issue. I thought maybe the software that did the check might have the issue... so I removed my firewall in this way...

I am currently using U-Verse from AT&T... typical setup... cable comes in... goes to a router... then to my PC...

What I changed... I unplugged from the router and stuck in my USB modem from Verizon that I use on my laptop... now I am online without any protection per se.

I connect and it does the check... guess what... IT WORKS. However, I get a DWC.DLL issue... okay... np... I disconnect since wireless connectivity is always alittle patchy.

I hook back up my regular internet and try it again... it asks me to register the game... then asks me to log in to EA... and poof I am up and running in the game.

So what does this tell us??

The issue seems to be with the actual software and how it checks the IP address... since it is served up as DHCP to me... after the router... it was not able to authenticate my system... and thus thought/assumed it was out of date since nothing came through.

I hope this helps others...

I would not hang your PC out unprotected on the internet for any reason. Tests have shown infection in under a minute. There's a lot of nasty crap out there.

[Jupiterfist]

JW555 wrote...

Jupiterfist wrote...

Okay... I am back on... and I have GOOD NEWS!
I took the advice and started thinking about the IP and firewall issue. I thought maybe the software that did the check might have the issue... so I removed my firewall in this way...

I am currently using U-Verse from AT&T... typical setup... cable comes in... goes to a router... then to my PC...

What I changed... I unplugged from the router and stuck in my USB modem from Verizon that I use on my laptop... now I am online without any protection per se.

I connect and it does the check... guess what... IT WORKS. However, I get a DWC.DLL issue... okay... np... I disconnect since wireless connectivity is always alittle patchy.

I hook back up my regular internet and try it again... it asks me to register the game... then asks me to log in to EA... and poof I am up and running in the game.

So what does this tell us??

The issue seems to be with the actual software and how it checks the IP address... since it is served up as DHCP to me... after the router... it was not able to authenticate my system... and thus thought/assumed it was out of date since nothing came through.

I hope this helps others...

I would not hang your PC out unprotected on the internet for any reason. Tests have shown infection in under a minute. There's a lot of nasty crap out there.

Missing the forest because the trees...

No duh!  I was only on for a sec.. and I still had AV protection.  When I say I was out there without protection... that simply means I was not behind a physical firewall.

[biermania]

reddogbe wrote...

Your IP Address 109.236.141.113
Countries Belgium
Region 09 (West-Vlaanderen)
it's as close as 15 Miles from my physical location. So guess that's right

And i'm still locked

Try launching again

[Jupiterfist]

well enjoy... I shared my info... maybe one person might benefit from this... I want to thank the poster that gave me the idea about the IP address and firewall as well as biermania for give me some clues.



Good lucks everyone.... peace out!

[reddogbe]

Don't know what you did, but it worked like a charm.

A thousand thanks to you and your team

[biermania]

Jupiterfist wrote...

biermania --- I hope this info I reported above help you and your team.  BTW... I am located in the US.

Yes, Thank you

[biermania]

reddogbe wrote...

Don't know what you did, but it worked like a charm.
A thousand thanks to you and your team

Enjoy

[Gnarkiller]

So if this issue doesn't get resolved, am i to assume that it will work on the 29th? Florida, D2d deluxe digi

173.168.x.xx

I don't mind waiting but I will call the CC company if it doesn't work then also.

[RockoHamilton]

so biermania,



does this mean there will be a fix coming shortly?

[DarkOmegaX]

DarkOmegaX wrote...

Michael Gamble wrote...

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly....

That list doesn't any of the south American countries except for Brazil (Peru, Argentina, Chile, etc...)
Do you know when will it unlock for us latin american users? I'm still downloading the game from GamersGate but from that list I'm getting that I won't be able to activate the game at all.

Quoting myself because I didn't get a reply. I need somebody from Bioware to tell us the unlock dates for latin american countries because I can't pass the release date check after installing.

[biermania]

RockoHamilton wrote...

so biermania,

does this mean there will be a fix coming shortly?

We are working on a potenital fix.  The fix will take well into the night. 

[biermania]

DarkOmegaX wrote...

DarkOmegaX wrote...

Michael Gamble wrote...

http://social.biowar...06/index/800043

those are the dates which are build into the release control mechanism. if your online vendor is telling you another date, they are not correct and havent passed on the information correctly....

That list doesn't any of the south American countries except for Brazil (Peru, Argentina, Chile, etc...)
Do you know when will it unlock for us latin american users? I'm still downloading the game from GamersGate but from that list I'm getting that I won't be able to activate the game at all.

Quoting myself because I didn't get a reply. I need somebody from Bioware to tell us the unlock dates for latin american countries because I can't pass the release date check after installing.

If your country does not appear on the list, the unlock time is Jan 29 at midnight GMT (UTC)

[Xee Thot]

Well, I'm off to bed as I have to work tomorrow... Another day without ME2 for me.

[Tehrror]

Hello biermania



does this mean u are fixing it for every country,where it should be unlocked now, but isn`t?

Germany is also locked for ur information.

Hope u will do something about it.

I`m looking forward to the game.

greets Tehrror

[UKZenosis]

quick question that Jan 29th Midnight doesthat mean after 23:59 on the 28th (meaning midnight is 29th) I can play or does it mean after 23:59 on the 29th (meaning Midnight is on the 30th)?

[Tehrror]

midnight would be 29th at 00:00:01

Modifié par Tehrror, 28 janvier 2010 - 01:41 .

[DarkOmegaX]

biermania wrote...
If your country does not appear on the list, the unlock time is Jan 29 at midnight GMT (UTC)

Thanks for the answer. It might be a good idea to add that information to the Mass Effect 2 Digital Pre-Load and Unlock
information topic.

[biermania]

Yes, what I call very early Friday Morning GMT time.

[Thedoric]

Well I am calling my cc company first thing in the morning. They are my local bank so I will have no problem getting things reversed. Sorry EA but I am tired of the run around. I may only be one customer, but there are many like me. Maybe this was dealt with immediately, but I get the feeling from the thread that there was a fair amount of runaround before this was taken seriously. Combined with the Return to Ostagar fiasco, I have lost most of my faith in Bioware and EA. I will certainly think twice before purchasing anymore Bioware games or buying anything from EA. I know my few hundred bucks a year are nothing, but I demand to receive what I paid for. If I don't get it I am not going to give you a second chance.

[brendan215]

agreed, ill give it until friday night before i begin calling my CC company.

[biermania]

Thedoric wrote...

Well I am calling my cc company first thing in the morning. They are my local bank so I will have no problem getting things reversed. Sorry EA but I am tired of the run around. I may only be one customer, but there are many like me. Maybe this was dealt with immediately, but I get the feeling from the thread that there was a fair amount of runaround before this was taken seriously. Combined with the Return to Ostagar fiasco, I have lost most of my faith in Bioware and EA. I will certainly think twice before purchasing anymore Bioware games or buying anything from EA. I know my few hundred bucks a year are nothing, but I demand to receive what I paid for. If I don't get it I am not going to give you a second chance.

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