619 réponses à ce sujet

[biermania]

NeuroSMA wrote...

Thanks Biermania!!!!)))

No problem - Enjoy the Game!

[RainOfAshes]

So, where do we go for not having received the Cerberus code in email? (There was a blank space..) Pre-ordered the Digital Deluxe from EA..

[biermania]

RainOfAshes wrote...

So, where do we go for not having received the Cerberus code in email? (There was a blank space..) Pre-ordered the Digital Deluxe from EA..

The codes will come in seperate emails at the release time.  If you don't get the email, please email customer support.

[biermania]

Okay - we do not have the fix available yet, but TG0904 will help people with the date check. Please note that I he is one person having to do this manually until we can develop and deploy a fix. But, in the intrim you can send TG0904 a message through the forum here following these instructions.



Please go to http://www.whatismyip.com/ then refreash that page a couple of time to ensure that the IP address does not change then send that to TG0904 right away.



He will then send you another message to click the "retry" button. Afterwards please let him know the results.



This "service" will be available till about 3:00am PDT



All other issues other then the date check have to be posted to the Forums or directed to Customer Service



Thanks - and good night

[TG0904]

biermania wrote...

Okay - we do not have the fix available yet, but TG0904 will help people with the date check. Please note that I he is one person having to do this manually until we can develop and deploy a fix. But, in the intrim you can send TG0904 a message through the forum here following these instructions.

Please go to http://www.whatismyip.com/ then refreash that page a couple of time to ensure that the IP address does not change then send that to TG0904 right away.

He will then send you another message to click the "retry" button. Afterwards please let him know the results.

This "service" will be available till about 3:00am PDT

All other issues other then the date check have to be posted to the Forums or directed to Customer Service

Thanks - and good night

Hi,

as biermania wrote, please drop me a PM (with your IP address) if you cannot perform the time check properly and I'll try my best to get it fixed for you.

[Kharn-ivor]

Hi

Im not quite shure what the problem is but whn I log into my Ea account, I get a message saying that the game couldnt be activated with this account and tells me I can add the key in at that point. But when I do I get a message saying I cant activate with that key.



I check my IP and its in france (wich is correct) and the game should be unlocked here.



Can anyone help ? :S

[TheCamilovisk]

189.82.16.239

[TG0904]

Kharn-ivor wrote...

Hi
Im not quite shure what the problem is but whn I log into my Ea account, I get a message saying that the game couldnt be activated with this account and tells me I can add the key in at that point. But when I do I get a message saying I cant activate with that key.

I check my IP and its in france (wich is correct) and the game should be unlocked here.

Can anyone help ? :S

Hello,

is this an issue with the release date check (drop me a PM with your IP) or with the Mass Effect 2 login of your account (please contact support)?

[Ascardia]

79.210.117.179 pls help

[TheCamilovisk]

Hi,

TG0904 can you help me?

i download the Collector's edition from the EA store and i have the date check failure too. is there any problem with the release date on latin america?

my ip is 189.82.16.239

[TG0904]

Ascardia wrote...

79.210.117.179 pls help

Hi Ascardia, please see your PM

[TG0904]

TheCamilovisk wrote...

Hi,
TG0904 can you help me?
i download the Collector's edition from the EA store and i have the date check failure too. is there any problem with the release date on latin america?
my ip is 189.82.16.239

Hi TheCamilovisk,
release date for Brazil is the 29th, please wait until then.

[TheCamilovisk]

thanks!

[alex_655321]

I just started a new post and then found this one. I am in NA and I bought the game through a NA online retailer for the Digital Download (Direct2Drive.com) but I have been trying for 2 days now to get past the release date check and it won't let me. Somehow I was sent a fubar'ed copy but EA, Bioware, and Direct2Drive refuse to even reply to any emails, let alone fix the problem.

No offense, but I am sick and tired of Canadian companies ****ting on the US and it's gaming community. They may be above us on the map but that's no excuse.

Modifié par alex_655321, 28 janvier 2010 - 11:29 .

[Xee Thot]

I think we should make a fund raising to pay Biermania and TG0904 a beer.

[TG0904]

alex_655321 wrote...

I just started a new post and then found this one. I am in NA and I bought the game through a NA online retailer for the Digital Download (Direct2Drive.com) but I have been trying for 2 days now to get past the release date check and it won't let me. Somehow I was sent a fubar'ed copy but EA, Bioware, and Direct2Drive refuse to even reply to any emails, let alone fix the problem.

No offense, but I am sick and tired of Canadian companies ****ting on the US and it's gaming community. They may be above us on the map but that's no excuse.

Hi alex_655321,

if you have a problem with the release date check, drop me a PM with your IP address and I'll have a look.

[alex_655321]

TG0904 wrote...

Hi alex_655321,

if you have a problem with the release date check, drop me a PM with your IP address and I'll have a look.

Sent

[alex_655321]

Of course, right after I sent you my IP address I had to try again, and now I can play the game... absolutely ridiculous. I've been waiting for two days now and I still don't know what the problem was. Thanks for the help anyway TG0904.

[Xee Thot]

TG0904 wrote...

TheCamilovisk wrote...

Hi,
TG0904 can you help me?
i download the Collector's edition from the EA store and i have the date check failure too. is there any problem with the release date on latin america?
my ip is 189.82.16.239

Hi TheCamilovisk,
release date for Brazil is the 29th, please wait until then.

Actually it is :

Brazil unlocks at 1/28/10 23:00GMT/3:00 PST

For us it would be 28-Jan-2010 21h Brasilia Time. (Brazil's Standart Time)

My problem is tha EA Store emailed me saying that the release date was Jan-25

[TG0904]

Xee Thot wrote...

TG0904 wrote...

TheCamilovisk wrote...

Hi,
TG0904 can you help me?
i download the Collector's edition from the EA store and i have the date check failure too. is there any problem with the release date on latin america?
my ip is 189.82.16.239

Hi TheCamilovisk,
release date for Brazil is the 29th, please wait until then.

Actually it is :

Brazil unlocks at 1/28/10 23:00GMT/3:00 PST

For us it would be 28-Jan-2010 21h Brasilia Time. (Brazil's Standart Time)

My problem is tha EA Store emailed me saying that the release date was Jan-25

you are right, I'm based on the other side of the world so it's the 29th for me then already ;-)

[Xee Thot]

TG0904 wrote...
you are right, I'm based on the other side of the world so it's the 29th for me then already ;-)

I still love you in a totally heterosexual way

[Rohx]

I hope steam will let me play this game soon!

[Bruno Duarte]

Hi,

i bought the CE from the EA store and i have the date check failure too. Please help !!!

my ip is 189.82.16.239

[TG0904]

Bruno Duarte wrote...

Hi,
i bought the CE from the EA store and i have the date check failure too. Please help !!!
my ip is 189.82.16.239

Hi Bruno Duarte,

your IPs seem to be from an Brazil ISP as well. Please be patient until the release date (see above) is reached there as well.

[Excildor]

I just want to say that biermania and tg0904 you guys have gone WAY above and beyond the call of duty on this issue and I will absolutely be writing your company (no matter how high on the ladder either of you are) and saying as much. It was a pleasurable experience to see 2 guys so dedicated and willing to go that extra mile to ensure customer satisfaction, and THAT is a refreshing thing to see in this day and age.