I spoke to EA and after this conversation they are going to have some senior tech contact me within the next two days...
Carol: Hi, my name is Carol. How may I help you?
<my name>: hi
<my name>: I have a issue with the Cerberus code for Mass Effect 2
<my name>: Give me a moment to explain please
<my name>: I have an existing bioware account that I used for Dragon Age
<my name>: I also have a old EA online account
<my name>: I registered my pre-order codes with my bioware account because that was the instruction according to the pre-order instructions.
<my name>: and linked from the masseffect.com website
<my name>: The DLC downloaded fine and then I launched the game
<my name>: Upon starting, I was prompted to login to the Cerberus stuff. Prompted for a EA online account
<my name>: It said EA online account, not bioware or EA online account
<my name>: so I did, put in my Cerberus code
<my name>: then I came to realize looking ont he forums that the account actually needed to be the bioware account where my other pre-order stuff was registered to
<my name>: So I need to have that code switched from the EA online account to the bioware account
<my name>: or be issued a new Cerberus code
<my name>: so I can register it with the bioware account myself
<my name>: or a refund for 15 dollars then I will puchase a new Cerberus code myself
Carol: Please provide me email id.
<my name>: for which account? The bioware account or the EA online account?
<my name>: bioware - <bioware email address>
<my name>: EA - <ea email address>
Carol: Please allow me few minutes.
<my name>: Sure, no problem
Carol: I have made some necessary changes to your account. Please login to the game and check serberus.
<my name>: I should be able to see it listed in my account info for the bioware account shouldnt i?
<my name>: under my DLC
<my name>: I know there are two DLC that come with the code
Carol: Please download cerberus through ingame.
<my name>: Do I login with my <bioware email address> email?
<my name>: do I need too input the code again?
<my name>: *to
Carol: no,
<my name>: ok, please standby
<my name>: I logged into the <bioware email address> account when prompted by Cerberus login
<my name>: it is asking me to redeem a code or puchase a new one
<my name>: I tried the code again and it says its already in use
<my name>: Carol?
Carol: This is the new code for cerberus : <new cerberus code>
<my name>: Great!
<my name>: Please standby and I will give you confirmation
Carol: Ok.
<my name>: hmm
<my name>: it accepted it then asks me to login again and again tells me to enter a code or puchase one
<my name>: i closed the game then and started it up again and same thing
<my name>: let me try to enter it again
Carol: Try new code in game.
<my name>: I did
<my name>: I tried inputting it a second time and now says code in use
<my name>: I put the code in the first time when you gave it to me (in game) after logging in with <bioware email address>
<my name>: I also don't see either of the DLC for Cerberus shown in the bioware account summary of my DLC
<my name>: Can you see if the code is associated with the account? Is there some kind of delay?
Carol: You have to use emailid "<ea email address>".
<my name>: But that is the whole point
<my name>: My pre-order DLC is associated to <bioware email address> on my bioware account
<my name>: I can login to <ea email address> and have access to cerberus with my original code
<my name>: but then I dont have access to any of my pre-order DLC
<my name>: I was trying to associate a cerberus code with <bioware email address>
<my name>: As it stands, currently I have to choose either cerberus or my pre-order DLC (gamestop weapons and armor)
<my name>: <bioware email address> (gamestop pre-order DLC) vs <ea email address> (Cerberus)
<my name>: The odd thing was, when I put in the second code you gave me it seemed to take it but then acted like I never did. And I did that on the <bioware email address> login in game
Carol: Please wait.
<my name>: Sure
<my name>: Thanks for your help in the matter
Carol: Please logout and login again.
<my name>: of the game?
<my name>: or my bioware account which I am currently logged in
Carol: in game.
<my name>: ok, closed game and launched it again
Carol: Yes.
<my name>: logged in as <bioware email address> and it prompts me for cerberus code or to puchase one
Carol: This is the last time, please logout and login again.
<my name>: ok
<my name>: it is still telling me that I need to redeem a code or purchase a code when I login with <bioware email address>
<my name>: we are on the same page here right in that we are trying to get cerberus to work with <bioware email address>?
<my name>: I may not be explaining this clearly but I can't use the <ea email address> email address becaue my pre-order DLC is not associated with it
<my name>: And the game itself is registered with the bioware account linked to by the masseffect.com site
Carol: I have checked your email id "<bioware email address>" and found that cerberus code is entitled.
<my name>: I know, but if you login to my bioware account
<my name>: you will see the DLC is not listed
<my name>: and when I login in game, it still prompts me
<my name>: I believe you, I just dont know why it is not taking
<my name>: is there some kind of delay?
<my name>:
http://social.bioware.com/
<my name>: if you go there and login as me
<my name>: then check the DLC content, none of the cerberus stuff shows
Carol: The code for the Cerebrus network that comes with your game should be redeemed from within the game menu. Once activated within the game, all DLC will be managed from within the in-game menu.
<my name>: thats not entirely true. If I login to that site with <ea email address> address then the two cerberus DLC show
<my name>: and even in game, when I click on "new content available" it takes me to the bioware website to download it
<my name>: just logged out of the bioware account, closed the game and logged back into the game
<my name>: same thing
Carol: I am forwarding the issue to my senior support who will get in touch with you through email and also look into it at the earliest, will that be okay with you?
<my name>: roughly what timeline are we talking here?
Carol: 24-48 hours.
<my name>: I guess
<my name>: thanks for your help anyways
<my name>: do I get a ticket #
Carol: Thanks for talking to us. Is there anything else, I may assist you with?
<my name>: I would like a ticket number actually
Carol: You will get that after this chat session through email.
<my name>: oh ok
<my name>: I guess thats it then
<my name>: oh wait
<my name>: sorry
<my name>: will they contact me at <bioware email address>
<my name>: or <ea email address>?
Carol: "<ea email address>"
<my name>: ok
<my name>: Thats it then
<my name>: thanks for your help
*sigh*
Modifié par dizzymonkey_bio, 26 janvier 2010 - 07:06 .
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