They botched the character creator tbh. The cheeks are the main problem. Between the really bad lighting and having the cheek bones shaped flat and straight down off the front of the face, it is very difficult to get a character with realistic facial proportions and shape. You can have one or the other, as with the picture of the elf posted above. The proportions are okay but the shape is not the way a human face is shaped. Faces are round, not flat. The DAI CC does not allow for this.
Skin textures are also pretty bad.
Except for important NPCs. They get special, good looking skin textures. And hair.
The entire tutorial lighting is also terrible, so you need to run through the tutorial to really see what your character looks like.
Seriously, how hard is it to get it right?
1. Let me create my character immediately, no cut scene or tutorial before hand (I'll give them a B+ for this one)
2. Let me switch race/gender/class/everything in the same menu, don't make me go back to the main menu (F)
3. Let me see my character in natural lighting and in cut-scenes as soon as possible (D-)
4. Let me change my appearance at any time (F)
How can you still not get these basic tenants of character creation right?