A framework means emptiness to you? Does that mean every sport ever is entirely empty? And did you write the hourly paychecks for the various teams? If so, I'll cede this particular point. For that matter, do you view the "content" of a game solely by how many hours the dev team put into it? I'm arguing that ideas and terms onto which you anchor your #s are entirely subjective and arbitrary. As arbitrary as me claiming MP has 4x the content as SP because it has 4x the people you interact with. Any person with any stat experience ever could tell you that #s may be #s...but how you choose the #s is where all the subjective stuff happens.
Let me ask you a question. Which of these two has more content: Soccer or Pride and Prejudice?
And if he bought the game for MP and he can't play MP, then his money is wasted. We can argue whether or not it was a prudent investment in the first place if he only wanted MP, but that's not really the point. It's not like he could buy MP and SP separately--they were a bundled deal. If he bought the package for one part of it specifically and that one part doesn't work, then it sucks to be him no questions asked.
Yea, sure, I'll say that sports are empty.
For content, well let's look. we have the entirety of all the zones of SP, all the voice work, all the cutscenes, all the story and plot, the rich detailed textures and graphics, and it goes on and on. Remember, I've yet to even hit act 3 yet, and I've done over 120+ hours in SP. There is still more content for me to experience, as in new story and plot developments, dungeons, companion quests, dialogue etc.
MP has... 3 zones which appear to be modified dungeons taken straight from SP, rearranged randomly. 3 types of enemies. Roughly 20 minute dungeon crawls, ending in killing a boss. The only thing really going for MP is the number of classes, but even then they aren't particularly new, just a bunch of abilities and passives taken from multiple specs and trees combined into new entire classes. Keeper for instance is a weird combo of abilities and passives from Knight-Enchanter, Rift-Mage, Spirit and Lightning trees. Admittedly MP does have content not present in SP though, namely the class banter and the class models. Everything else though, really just taken from SP. You could argue the presence of 3 other players makes it different, but it's still a 4 person party in SP or MP, just the AI is a bit more stupid, or smarter. Also maybe I'm seeing things but I swear MP has worse graphics.
Now I'll agree with you here: It sucks to be him. Hopefully the patches start coming soon.