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Michael Gamble, an actual explination of the problems with cerebrus redemption (not 50 people just saying "it doesn't work")


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#1
Fullsizeluxury

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the problem is that we are unable to download the cerebrus network content from xbox live, i'm assuming it has something to do with the little DLC "mishap" yesterday

once the code has been used on the website, when you try to enter it into the game it shows up as already being in use, and the "purchase access to cerebrus" option gives the error "can't download items, please try again later"

there is no where in the game that we are able to enter our EA account information, im assuming that screen is  accessed AFTER redeeming the code (which once again we can't do because the code is already showing as being in use)

Modifié par Fullsizeluxury, 26 janvier 2010 - 10:18 .


#2
Marbrockstar

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I second this. Please, for the love of God, explain to me why I can't get the dlc for this $65 coaster I just bought from Gamestop.

#3
tjc2009

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this is the problem i am having

#4
SinHound

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Look, I know it's late, and we're all angry - but just take a breather and go to sleep or something. Yes, it sucks - but they WILL fix it.



If it'll help - this is all my doing, in an elaborate ploy to ****** all of you off for no reason. Fire away!

#5
Sops25

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same here

#6
dehartbs

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What about those who used the wrong ea email... That won't be fixed. So for those of us getting the middle finger - what are we left to do?

#7
NDNorton

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You're boned. He's boned. I'm boned. We are all boned. Our fathers before us were boned. And our children shall forever be boned. That's the official story.

#8
Surkit

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I was about to go crazy thinking I was missing something, but Fullsizeluxury put it so well. Hopefully it will be fixed tomorrow, I geuss terminus armor will have to wait till then.

#9
Marbrockstar

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NDNorton wrote...

You're boned. He's boned. I'm boned. We are all boned. Our fathers before us were boned. And our children shall forever be boned. That's the official story.


****ing. Hilarious.

And dead on, apparently.  We need a fix for this now, or you're going to see a gamer nation of piiiiissed off ex-fans.  I only buy EA games from Bioware already....and now it looks like I'm going to have to stop doing that, too.  Seriously, they've already ruined Madden and NHL for me...now this?!??

#10
dehartbs

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NDNorton wrote...

You're boned. He's boned. I'm boned. We are all boned. Our fathers before us were boned. And our children shall forever be boned. That's the official story.


It would be funnier if you had a little BIOWARE logo on your social pic...  But, sadly you're correct anyway.  Thanks for providing some comedy during the complete failure of a launch Norton.  I will be having a funeral for my copy on the morrow.  How many days until Bioshock 2?

#11
Marbrockstar

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F*cking BUMP. Answers. Now!

#12
aspade01s

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half worked for me. said I redeemed two dlc's when I redeemed code: normandy crash and zaeed; the price of revenge. both are on my registered game promos and both don't say they have been downloaded. I loaded Mass Effect 2 and it said normandy crash site was available but didnt say anything about the zaeed dlc.

#13
Marbrockstar

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aspade01s wrote...

half worked for me. said I redeemed two dlc's when I redeemed code: normandy crash and zaeed; the price of revenge. both are on my registered game promos and both don't say they have been downloaded. I loaded Mass Effect 2 and it said normandy crash site was available but didnt say anything about the zaeed dlc.


Congrats, then the game is working perfectly for you like it is for my buddy.  That's what's supposed to happen.

#14
NDNorton

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It's the least of a service I can provide! If not for some laughs, I'm sure the nerd rage would build and build until it would form a massive entity of hate that has a mind of it's own to destroy EA/BioWare (which is not entirely unacceptable) however as we have all learned from those countless movies, revenge will leave you with nothing, no matter how very, very very very very very good it might feel. If EA were dead, there'd be a massive cognative hateful lifeform of nerd-rage-dom that would surely create a black hole, the Leviathan from Dead Space or maybe even Rosie O'Donell. Besides, we all know that my answers are what BioWare is thinking, and God know's they're not going to say it.

#15
Gawlron

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I don't remember redeeming anything on the website for DA:O... but it was so long ago...

#16
greyhaven33

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Answers please

#17
aspade01s

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Marbrockstar wrote...

aspade01s wrote...

half worked for me. said I redeemed two dlc's when I redeemed code: normandy crash and zaeed; the price of revenge. both are on my registered game promos and both don't say they have been downloaded. I loaded Mass Effect 2 and it said normandy crash site was available but didnt say anything about the zaeed dlc.


Congrats, then the game is working perfectly for you like it is for my buddy.  That's what's supposed to happen.


Its only supposed to show the normandy crash site available? (The collectors edition weapons and armor are also available, but I'm only refering to the cerberus content)

Are both of them in the same dlc and its just titled normandy crash site?

#18
NDNorton

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We're boned.

Next question please.

#19
NDNorton

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Normandy DLC is currently the only DLC available on Cerberus.

#20
aspade01s

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okay thank you. Good luck to anybody having troubles with this.

#21
NDNorton

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You're welcome <3 enjoy.

#22
SinHound

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Hey, ND: Just make a new topic called "We're boned." and link to it in all of your posts. It'll be simpler.

#23
Scarecrow_ES

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Why won't they come out and say what's up? Seriously, I don't even have the game yet (it just left Louisville, KY, according to my tracking info), but if I get it and I get boned too, it's going to suck. I mean... I have an EA.com account, linked to my 360 Gamertag, and those two have interacted well in the past. I know which emails link to what. All I want to hear is "Yes, just make sure that you put into the game whatever email address your EA account is linked to, so that you've got the same info on both ends of the system." That's all I want. A little assurance that this launch wasn't 100% botched.

#24
coldbloodedkiller75

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Thank you EA for forcing your absolutely mental way of downloading onto BioWare. You've officially made about 5000 angry exfans (as someone else put it so elegantly) because you wanted to up your site traffic. Well I hope you all get jock itch. And by that I mean something very much worse than Jock itch. If I get screwed out of my dlc because they failed to provide clear instructions im just gonna have to go and flip out on my neighbors cat. hahaha, i couldnt say that without laughing.

#25
Fullsizeluxury

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rude