6 réponses à ce sujet

[Fullsizeluxury]

the problem is that we are unable to download the cerebrus network content from xbox live, i'm assuming it has something to do with the little DLC "mishap" yesterday

once the code has been used on the website, when you try to enter it into the game it shows up as already being in use, and the "purchase access to cerebrus" option gives the error "can't download items, please try again later"

there is no where in the game that we are able to enter our EA account information, im assuming that screen is  accessed AFTER redeeming the code (which once again we can't do because the code is already showing as being in use)

Modifié par Fullsizeluxury, 26 janvier 2010 - 10:18 .

[Michael Gamble]

360-

Ensure your gamertag is linked to the same ea online account that you redeemed your code with. if it is not, ea customer support has to link yoru gamertag to the correct eaonline/social site account.



if your gamertag is correctly linked, or if your gamertag isnt linked at all, all you have to to is make sure you log into the game with the same credentials you used on the social site.



for the 360 *zaeed is not currently up, but normandy crash is*

[Michael Gamble]

dehartbs wrote...

What about those who used the wrong ea email... That won't be fixed. So for those of us getting the middle finger - what are we left to do?

If you used the wrong email, contact ea customer support and tell them that you want your entitlements from the email you used on the bioware social site moved into the account that you used in game.

that should clear it up.

i will personally talk to ea customer support tomorrow to make sure they have the info to help. ill do my best

[Michael Gamble]

SinHound wrote...

"Ensure your gamertag is linked to the same ea online account that you redeemed your code with. if it is not, ea customer support has to link yoru gamertag to the correct eaonline/social site account."

...and how do we get them to do that?

go to ea.com and log in to whatever account you used to redeem cerberus. then link your gamertag.

alternatively, try to log in to that account directly in the game (that will work if there are no gamertags assocaited with your profile)

[Michael Gamble]

SinHound wrote...

"go to ea.com and log in to whatever account you used to redeem cerberus. then link your gamertag.

alternatively, try to log in to that account directly in the game (that will work if there are no gamertags assocaited with your profile)"

Yeah, for whatever reason, Sinhound is linked with something OTHER than sinhound@hotmail.com ... I meant how do we make them change it?

if youre not sure what account your gamertag was associated with, i think if you call them and tell them your gamertag they can find the account. if that doesnt work, let me know via pm

[Michael Gamble]

HiroLSX wrote...

ok I'm wondering if we pick up the game and register it here will that link the gamertag to ea along with this site?

nope. all that bioware site will do is link your content and cerberus to the account you use on here.

if you then log into your game under a different account (or have your gamertag pointing to an entirely different ea online account, it cant read all of your cerberus and promo content. thus, make sure you use your original ea online account (the one with your gamertag assocaited to it) for all things

[Michael Gamble]

DaStumpin8r wrote...

ok, still NO ANSWERS.....so how about instead of more incessant rambling we actually get a solution. I want either the dlc or my money back. Three friggin codes and I can't access ANY of the content because my cerberus code is now "already in use" and the downloads I did get on my computer keep saying cant use because ME2 is not installed on this computer....no S**T, I bought it for console ya bastiches! .WTF Bioware?!?!?!?

please boot up your xbox and log into the same account you used when registering on bioware social. as posted many times on the forum, the content for the 360 users is accessable through the in game store. we just offer the pc content as well (in case you ever get both versions of the game)