615 réponses à ce sujet

[Phoras]

Heh, have the same problem, Singapore, CE. Sent an email to EA a while ago before I stumbled across this thread... Thought I was the only one with this problem. XD

[joedcam]

General Corrado wrote...

another note. Some users of the digital download version from the EA store are not getting codes emailed to them. We are looking at this as well and will post more information when we have it available.

-Ryan

This is me.
I'll keep an eye out for the solution.

(The code to register the game itself is available on the EA store support page but no code next to "Cerberus Network Activation (Pre-Ordered)" or "Collector Gear, Sniper Rifle and Inferno Armor (Pre-Ordered)" and no email with them yet even though we got the pre-load announcement.

[Avoozl]

I pre-ordered and bought my CE PC version from gamestop. Cerberus card # was accepted by the website and not in the game. I didn't try using it in the game first.



Thanks.

[besurvivor]

have the same problem == i just got my CE version today

Malaysia

[Burgertank]

Yeah I'm having the same issue, when I input my Cerberus code it was accepted as the collector's edition armor and won't let me access the network.

[van2783]

I have the same problem!!!

Live in Singapore.

[Phoras]

Got a key from EA that worked‏. Thanks a lot!

Modifié par Phoras, 26 janvier 2010 - 12:39 .

[flux007]

Same problem here. Pre-ordered CE in Singapore.

[Bucketman1986]

Same problem, Collectors Edition for PC, bough at GameStop(where I work actually).

[Auggy12345]

same here i have this problem. How do we get the code from EA to fix this?

[Phoras]

Well... You could wait for a solution... For me, however, I emailed EA (before I came across this thread). Maybe it was that which gave me my code, or maybe they decided to PM me my code when I posted on this thread. *shrugs* Best not to pressure them too much, though. XD

[FaolanOConall]

I've got the same problem. Entered the Cerberus Code and instead of unlocking it, I got a message for Terminus Gear.



Mass Effect Collector's Edition

PC

Gamestop pre-order

USA

[Rajikaru]

I'm also having the same problems with a boxed CE I ordered from the EA store. I'm wondering if we should just post here, or is there somewhere we should be emailing?

[altca]

--->Entered the Cerberus Code in this website and unable to connect to cerberus network in the game. Tried to enter in game and it says that the code is used.

Stucked...



Mass Effect Collector's Edition



PC



e-2000 pre-order



Singapore

[T1nk3rb311]

I just wanted to thank you for all of your help Michael.



I knew that if there was only one company out there that actually cared about their customers, it would be Bioware!

[ramarcos]

I'm picking up the game today. I hope I don't get the same problem.

[Hanayaka]

Same problem here, Florida CE of game from Gamestop. Hope to hear a fix soon!

[Longadin]

I entered my Cerebus code on the social site thinking that it should be activated. Turns out you need to enter it ingame??? Then it shouldn't accept the code on the social site in the first place. I can't activate cerebus now.

[Shadowbreak]

I'm having the same problems as what everyone's experiencing. Should I wait for them to resolve it on their own or send an email to them? Anyone know what's their support email address?

[Longadin]

Well, you probably won't get the Day 0 DLC that's available from Cerebus, but everything else should be fine. This kinda sucks but oh well.

[Clorex]

Longadin wrote...

I entered my Cerebus code on the social site thinking that it should be activated. Turns out you need to enter it ingame??? Then it shouldn't accept the code on the social site in the first place. I can't activate cerebus now.

Shadowbreak wrote...

I'm having the same problems as what everyone's experiencing. Should I wait for them to resolve it on their own or send an email to them? Anyone know what's their support email address?

Same. Ironically, I already suspected this would happen as I entered my Cerberus code into the Bioware social site. Should have started up the game first...<_<

Modifié par Clorex, 26 janvier 2010 - 01:23 .

[Phoras]

frankssama:

As long as you don't complete the game before they resolve this issue... It shouldn't affect your game. =p Cerberus content just involves additional, optional locations/quests and a character.



Everyone else:

Maybe you guys could PM or email them (google the EA support email for location lol) if you don't feel bad for them (poor fellas must be spammed real bad now D=). I mean, that's what I did at first cause I thought I was the only one with the problem. Or, you could take pity on them and wait for them to come up with a solution. =p

[Alauzhen]

Any idea how long would it take to fix this problem?



I am in the "ship" now... and don't want to start my missions until I get DLC done.

[van2783]

Omg I am going to go Insane....
*sigh*
How long will they take if I e-mailed EA?
Does this also mean They screwed us on the DLC? I guess we got to buy it now?

Modifié par van2783, 26 janvier 2010 - 01:30 .