615 réponses à ce sujet

[van2783]

xXAvalonXx wrote...

van2783 wrote...

xXAvalonXx wrote...

Who do we contact to get our new code?

Still doesnt work....

What doesn't work?  The new codes?

Yeap.

[AkiKun]

Thought I would atleast write here incase it becomes useful in my cause later.

Same deal, Got collectors armor when i typed in my cerberus code for the PC collectors edition.

I hope they fix this soon. I want to have the CRash Site Dlc

[Rams3s84]

Tell me about it.... I almost went stark raving mad when I thought I accidently screwed up the code registration as well. From Singapore too... bought the collectors edition as well (PC). Hope it doesn't take too long to fix... Never had any problems with Dragon Age when I did the redemption stuff. Wonder what happened in between Bioware and EA since then to screw it up this bad. Sigh.



Meanwhile: Back to ME2. It's awesome so far. It's like Jame's Cameron's new movie, but oh so much better. =)

[RaptorV1982]

United States

PC

Collector's Edition

Gamestop, Tyngsboro MA



Unfortunately I am also having the same problems as others on the forum. I imputed the Cerberus code through the social network only to find that the game cannot connect to it. When I tried to imput the code in the game it stated it was already in use. The other DLC content seems to work as I was able to download all the other armor sets that cam with my purchase. Hopefully the situation can be rectified. Would appreciate any assistance in the matter.

[war-heart]

The customer support I was talking with couldn't resolve it for me and is escalating the issue.

I was hoping the new code would work

[van2783]

Nathan: I am so sorry to say but I am not able to get the issue fixed and will need to escalate the issue to my seniors for further review. But before doing that I need some information.



Any information you can provide on where you purchased from and how you activated would be much appreciated.

-xbox or pc

-retail copy or digital download

-standard ot collectors edition

-country

-store and city



"NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO"

[xXAvalonXx]

United States

PC

Collector's Edition

GameStop

Ramsey, New Jersey

Modifié par xXAvalonXx, 26 janvier 2010 - 03:24 .

[xXAvalonXx]

I hope they sort this out before Steam unlocks... that's going to be a whole new wave of problems.

[WrathPit]

van2783 wrote...

WrathPit wrote...

How is this issue being adressed?

Like it will never get solved.....

Keep in mind, this game has legally been available for 10 hours. At least in my part of the world. Hundreds of thousands of people will have bought this game and that's not something a few hundred devs at Bioware can handle immediately. It'll be ok. Trust me. 

[Toxpin]

Hurm. Haven't tried going through CS, but it looks like they don't yet have a solution available to 'em yet (but it's nice to see that they're trying to help when contacted). So, I'll just post up my purchase info and say I'm waiting on a Cerberus Network code fix as well.



Retail, PC, Collector's Edition, from Gamestop in Westland, MI, USA



I hope it helps, and I hope the solution is found soon.

[van2783]

Anyway, I am out for the Night Guys.



"Live Long and Prosper"

[ogrenaugght]

United States



PC



Collec\\tor's edition



Gamestop



Amarillo, Texas

[Clarko21]

van2783 wrote...

Nathan: I am so sorry to say but I am not able to get the issue fixed and will need to escalate the issue to my seniors for further review. But before doing that I need some information.

Any information you can provide on where you purchased from and how you activated would be much appreciated.
-xbox or pc
-retail copy or digital download
-standard ot collectors edition
-country
-store and city

"NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO"

Who and how did you contact that person? Any support or contact information is for Dragon Age on this darn site. Please link!

[singlecopy]

doyou download zaeed seperately?

[Brenn86]

So what are the rest of us supposed to do Michael?
Should we submit tickets or will you send out new codes for all of us?
Can you track those whose codes were bad?

Honestly we would like to KNOW what we're supposed to do so we can get right on it and get this sorted so we can enjoy the FULL experience of the game.

Thanks.

Purchase Info

EA Store
Toronto Ontario Canada
Mass Effect 2 Collector's Edition PC Physical copy

Modifié par Brenn86, 26 janvier 2010 - 03:28 .

[Zeris00x]

United States

Savannah, GA

GameStop in Savannah Mall

Collector's Edition on PC

[Clarko21]

Brenn86 wrote...

So what are the rest of us supposed to do Michael?
Should we submit tickets or will you send out new codes for all of us?
Can you track those whose codes were bad?

Honestly we would like to KNOW what we're supposed to do so we can get right on it and get this sorted so we can enjoy the FULL experience of the game.

Thanks.

Purchase Info

EA Store
Toronto Ontario Canada
Mass Effect 2 Collector's Edition PC Physical copy

Agree

Gamestop Store 1714
Mcallen,Tx 78504
Mass Effect 2 Collector's Edition PC Physical Copy.
Midnight launch buyer

[haroken13]

Yeah i havent gotten ANY codes at all yet.....

EA online store
Dayton OH
ME2 Digital Deluxe Edition PC

Modifié par haroken13, 26 janvier 2010 - 03:42 .

[koremanmusic]

I also have the problem. My Cerberus code is saying code in use. I bought a PC Collectors edition from Gamestop. It was sealed, and no tampering. Please advise.

[Bob Standard]

Kaelanna wrote...

Hi, same issue here. Redeemed the Cerberus code via social website and does not allow me to activate in-game.

I am also having that problem. PM us when you find solutions pls.

[werre17]

same here

pc

retail copy

collectors edition

Singapore



-store and city

[Habu68]

I have the regular, non-CE edition. I cant login to the "network".



I thought I screwed up at first, so I bought another code. I still cant get in.



Bought it at Gamestop, New Mexico, USA

[XiNAVRO]

I too am having the same issue with my Cerberus Network code.



PC

Retail copy

Collector's edition

Canada

GameStop

Waterloo, Ontario

[akilatem2]

Yup. Having the same problem. Though I think mine may be partially due to me trying to download Cerberus via masseffect.com instead of the in-game menu. Masseffect.com gave me a 2nd collectors armor download instead. Any help will be appreciated.

[Marcus Aurelius]

I too am having the same issue with my Cerberus Network code.







PC



Retail copy



Collector's edition



Canada



GameStop



Waterloo, Ontario