Well, it should be. I mean, how many games has BioWare (and other developers) released where the players wanted access to the character creator after getting into the game proper? How many forum posts, petitions, and blog articles will it take before someone on some dev team finally realizes this needs to be a planned launch feature?
You know players are going to restart the game over and over until they make a character they're happy with. Is that the experience you want them to have? Of course it isn't, so make the change. Make it a launch feature.
And "Nor is it in most games" is a maddening response. What "most games" do is irrelevant, and just because that's what "most games" do doesn't make it right. It's like people just keep doing it because that's the way it's always been. It's attitudes like that that make me want to slap people upside the head. Snap out of it!
The thing about "most games" is that they're not Dragon Age. I don't need to edit Mario or Luigi's face at the beginning and I don't expect to be able to do so in the middle. This is an RPG with a Character Creator that you can fine tune, and with a main character whose face you have to stare at all day. Saying that a midgame face editor isn't a launch feature in most games is like not bringing gloves to a boxing match and saying "Gloves aren't a feature of most sports". SURE, but they are in boxing!
Really, though, when he says it wasn't a launch feature, I think the implication is that it was intended to be part of a DLC package. That's probably why they told us the lighting in the character creator reflects the lighting you'll see through the game - they figured that as long as they could make us shut up about the Mirror until launch, they'd be able to charge for it no matter how much we groaned and moaned.
That one is such an obvious and terrible lie that it makes me angry just thinking about it - first of all, the lighting in the game is different in different places and environments! It's physically impossible to make a light setting that reflects what you'll see in the game and I have to imagine if they're smart enough to program a computer game they'd be smart enough to figure that out. A toddler could come to that conclusion. "Daddy, how can the Character Creator be like the light in a dark dungeon AND the light in a sunny field? Isn't that black magic?"
"No, son, that's called lying about what's included in the product so you can charge more for accessories later."