386 réponses à ce sujet

[jhughes707]

Just read Previous posts on this thread starting on this page....It ONLY comes down to contacting EA im SERIOUS really...keep trying live chat it will hit eventually...then READ my other posts and you should be golden.

[Steph054]

dboyer87 wrote...

Steph054 wrote...

 Really disappointed with this..

My brother and I play on the same Gamertag. He plays sports games, so he had a EA sports account attached to his e-mail, automatically putting our Gamertag under his email.

Now, I added the DLC under MY EA account that I created specially for DA and this game not knowing about his EA Sports account. Now we're screwed.

Shame on EA for this stupid mess.

We have the same issue, any thoughts?

Can't call technical support because it's too late.

Currently in queue for a live chat.. we'll see how this goes. I'm really annoyed. 

[jhughes707]

open Live chat on all you browsers...I did...had FF IE and Google open, finnaly got Alistar from EA  on IE.

Modifié par jhughes707, 27 janvier 2010 - 06:01 .

[dboyer87]

jhughes707 wrote...

open Live chat on all you browsers...I did...had FF IE and Google open, finnaly got Alistar from EA  on IE.

its crazy that its so hard to chat with them.

[jhughes707]

Here is my whole Convo with him...

Hi, my name is Alistar. How may I help you? [08:42:42 PM]

Alistar: Are you there? [04:57:15 PM]

James H: yes [08:45:15 PM]

James H: srry [08:45:20 PM]

Alistar: No problem [04:58:10 PM]

James H: didnt think i woul;d get through [08:45:31 PM]

James H: Umm, okay the Terminus armor and weapon arnt on my game yet [08:46:01 PM]

James H: just the normandy crash site [08:46:09 PM]

Alistar: ok [04:59:40 PM]

James Hughes: I spoke with a rep earlier and he got Cerberus working then told me Normandy was the Terminus armor and weapon DLC i needed... [08:47:10 PM]

James H: But it wasnt...Ive been going at this roughly 8 hrs now...im very dissapointed srry [08:47:39 PM]

Alistar: ok no problem wait for a moment [05:00:57 PM]

James H: you got it [08:48:21 PM]

Alistar: And please provide me your email address and gamer tag [05:01:24 PM]

James H: jamesehughes@comcast.net [08:49:36 PM]

James H: Tw33dleDope [08:49:41 PM]

Alistar: Please stay online while I check this information for you. [05:02:49 PM]

James H: okay [08:50:34 PM]

James H: here is the Ref#100126-055165 [08:58:01 PM]

James H: also my email ref#100127-006734 [08:58:18 PM]

Alistar: I will check your account but there is little mistake in your linked email address ie. EMAIL@comcast.net [05:16:19 PM]

James H: Yea its EMAIL@comcast.net [09:04:13 PM]

James H: your missing an H [09:04:26 PM]

Alistar: Yes [05:17:26 PM]

Alistar: So I transfer the gamer tag to this amesehughes@comcast.net [05:17:53 PM]

James H: EMAIL@comcast.net [09:05:34 PM]

Alistar: Yes you right [05:18:36 PM]

Alistar: So tell please what you want to do finally [05:19:06 PM]

James H: I can start the Mass Effect 2 game on Xbox 360, then I will chect the Downloadable Content and the Terminus
Armor and Weapon download should be there [09:07:28 PM]

James H: thats our end goal right now [09:07:40 PM]

Alistar: In which email address you want? [05:21:20 PM]

James H: EMAIL@comcast.net [09:09:40 PM]

Alistar: Ok please wait for a m oment [05:22:34 PM]

James H: thats the ONLY email we want all accounts to be linked to [09:09:55 PM]

Alistar: You want Terminus Armor and Collector's Weapon [05:27:39 PM]

James H: yes, and the M-490 Blackstorm Projector weapon that I paid for....Also we want to make sure that the Cerberus Network Stays functional on my account. [09:16:46 PM]

Alistar: I have solve your linking issue ..and there is code for Terminus Armor and M-490 Blackstorm Projector weapon -(code) and Collector's weapon (code) and Cerberus Network is already entitle so please check it [05:34:41 PM]

James H: you got it, let me check it now [09:22:36 PM]

Alistar: Ok [05:35:27 PM]

James H: checking hold tight... [09:25:03 PM]

James Hughes: Okay I see the content, I believe you have done it! [09:28:50 PM]

Alistar: Is there anything further I may assist you with today?
[05:44:17 PM]

James H: No, I believe you have done perfect. Thank you sir. [09:32:02 PM]

Alistar: I would greatly appreciate you taking the time to complete the survey which you will receive in your email. [05:44:47 PM]

James H: Okay [09:32:17 PM]

Alistar: Thank you so much [05:45:20 PM]

Alistar: Bye [05:46:19 PM]

James H: Bye now, take care [09:33:57 PM]

Alistar: Same too you [05:46:55 PM]

Modifié par jhughes707, 27 janvier 2010 - 06:08 .

[jhughes707]

Read it...srry its so long but it may help you.

[dboyer87]

Cool, got to 1 and it canceled, wtf is up with that.

[jhughes707]

Its done that all day man, but all of my wait times were 30mins, alllll day long...then BANG...canceled....imagine the anger.



Just keep trying

[jhughes707]

Well, im outta here for the night. Good luck to you all, if you have any questions post them on my "comments" in my profile on THIS website.

And thank you to all the previous posters for your help

Modifié par jhughes707, 27 janvier 2010 - 06:18 .

[joey1859]

4th time cancelled

[JEEBUS_UNIT]

Yeah screw this...I'm calling tomorrow. What a waste of time.

[Twstd4lfe]

what the crap I waited 30 mins and got booted....just let me remove my xbox live account info from my old account

[whiterhino300]

how do u link ur gamertag with this site??

[MHeslop]

Can someone post a quick link to the live chat?

EA's support site is cryptic...

[joey1859]

11th time cancelled

[Kasem2010]

Anyone know if the Cerberus Network is still glitching and not working after the accounts are linked?

[Chad44]

it say's live chat is from 9am to 9pm CST so there no one there.

here what is says
Sorry, our chat hours are 9am to 9pm CST, please click here to ask a question via email

Modifié par Chad44, 27 janvier 2010 - 07:05 .

[ferro821]

support.ea.com/chat

[joey1859]

Kasem2010 wrote...

Anyone know if the Cerberus Network is still glitching and not working after the accounts are linked?

they are. i think they have to give you a new code.

[intetnetrage]

well then wheres my new code?

[joey1859]

intetnetrage wrote...

well then wheres my new code?

thats what ive been trying to do for like 5 hours

[intetnetrage]

i feel you brother, at least blizzard was man enough to admit they had issues and gave free days of play time for first day wow players

[joey1859]

intetnetrage wrote...

i feel you brother, at least blizzard was man enough to admit they had issues and gave free days of play time for first day wow players

yeah. well when you ask for your cerberus to be fixed. tell them your "collecter armor codes" dident work

[Kasem2010]

So in order for all this to work, you have call EA, have them link your accounts then turn around and have them give you a brand new code for the Cerberus Network just so you can download the pieces of armor you payed for? All of this could have been easily resolved if they released it via Xbox Live and had you redeem and download there. Seriously.

[dboyer87]

it's canceled 10+ times, I'm using 2 different computers. EA, you suck for real. This is horrible. Why is this so difficult to play a game I fricking bought.