386 réponses à ce sujet

[Riot Ring]

I am presently waiting in a chat line and on the phone. F this, I am getting the classified armor for my trouble. I better anyway.

[Korso_BioWare]

I was able to resolved my issue within half an hour via the chat service with one of the staff Andy about 2 hours ago.



He would likely ask what's the problem > what you need him to do > related information > help him fill up survey > hang up, so I think it would help them too if you're prepared.



I redeemed my Cerberus Network on the wrong EA account on the XBox. I wanted the Cerberus Network to be on the correct EA account. My correct EA account is used for my BioWare Social Network account.

He transfered my Gamertag persona which I used for redemption with the wrong EA account, to the correct EA account. I stated to him that I wanted the Cerberus Network to be transferred as well to the new EA account as I wasn't sure if it is linked to the Gamertag or the EA account just to be safe.



I would recommend you logged in to the EA accounts (correct and wrong) and BioWare Social Network account as he resolves your issue so you can check faster by refresh/logout-login. The changes took effect almost immediately. I also booted the game to check as well.



For the correct EA account, you should notice your Gamertag which you used for the redemption listed at the persona list.

For the wrong EA account, you should notice the Gamertag should no longer be there.

For the BioWare Social Network, Gamertag shown at your account's Profile > Your registered game promotions. There you will also see the Normandy Crash Site (Cerberus Network) (in my case) listed.

For the game, you should see the contents available for download *after* you login to your Cerberus network in Extra > Downloadable Contents



Hopefully this can speed things up then more people can get help soon ><:



TL:DR chat line worked for me

[FatalDarkSkull]

well i my email addresses are the same for both my bioware social and ea account isn't that the same or did i mess yp somewhwere?

[Jealousmango]

chat kicked me out after 35 mins as well

[JEEBUS_UNIT]

Drop a hint that you were on hold since yesterday and they'll hook you up. I was given Inferno Armor and the Collectors' Weapon and Armor for free.

[Jealousmango]

will do, hopefully ill get through this time

[EmilioR]

i am pissed off how the f--k do i get a hold of ea

[squid5580]

MBTO00 wrote...

What exactly did you guys say? I explained the situation to the dude on the other line the best I could but he seemed like a real mouth-breather and could not comprehend the words coming out of my mouth. All he gave me was another Cerberus download code that didn't work.

Was his name Victor by any chance?

[darksunshaman]

Wow, day two on hold, still no chat, no phone, and NO DLC!

[Rokkaholic]

OMG been on phone for

[darksunshaman]

on hold for 26 minutes and counting

[T0TALLYM3SS3D88]

i think my problem is i didn't link my account but i don't no how to do that can someone help me

[Jealousmango]

round 3 on chat now, dropped again ...

[omnitremere]

T0TALLYM3SS3D88 wrote...

i think my problem is i didn't link my account but i don't no how to do that can someone help me

You have to call EA.  650-628-4322

[Rokkaholic]

Rokkaholic wrote...

OMG been on phone for

OMG just as I was typing I got through on the phone! I didn't even get to finish! He cleared up everything. The guy was really nice. He told me that he couldn't give me other DLC like the Blood Dragon and and the Inferno armor (cause they really aren't allowed to, or at least now they aren't, lucky for those who did) but he gave me a $15 coupon off an EA game. So whatever it turned out ok. 

[Grimhand7]

Fixed after 20 minutes of queue and another 20 of explaining the problem and having the representative fix it.



I used live chat, and I have Nathan to thank for the swift actions he took.



Don't get pissed off about it, they will fix it, nerd raging doesn't help anyone, stuff happens like this when the internet is involved. The customer service is as fast as it can be atm, and the issues are getting resolved.



World of Warcraft and Blizzard would have sat on their thumbs for 2 weeks making posts like "We are aware of the issue and are currently trying to pinpoint the cause" before delivering a hotfix/patch that messes up servers.



The ability for EA/Bioware to deal with this problem bodes well for the future of their MMO.



I am grateful for the help I received, and hope the rest of you can get yours too!



Cheers,

[darksunshaman]

been on hold for 57 min now

[darksunshaman]

calling on two different phones, both support phone numbers, 2 chat windows open, FF and IE

[Baozer]

Waited for an hour this morning on the phone to no avail. Satfor 40 minutes for live chat and was excited when it got to my place in the Q - but was mysteriously cancelled before I even got to talk to an agent. *Sigh*

[darksunshaman]

same here

[BenjaminStackin]

Wow. I'm so pissed. Lost call twice after waiting for an hour both times, and I just got dropped from the chat again.

[darksunshaman]

YESSSSSS!!!!! Finally got through to support!!!!!! Getting a fix now, fingers crossed! Wish me luck everyone.

[Blackout 2021]

Can Someone tell me how to get into the chat with them please? I can't for the ife of me figure it out. Also I have no phone right now so that's why I want to do chat.

[mtbrdude]

this is pretty lame. EA fails at life... I've logged a total of 3 hours phone time and 2 hours chat time and still haven't been able to reach someone.