I'm having the same issues. First I couldn't connect to the server, then when I finally was able to I entered my Cerberus Network code and found that my preorder bonus and collectors were not there. Figured it out that my gamertag wasn't added to my bioware/ea account. Went to do that and found that I already had an EA account linked to this gamertag. Now I've been on the phone and live chat for over 3hrs and still no help, getting disconnected from live chat every 30 minutes or so and getting disconnected by phone twice. *shakes head*
EA WILL LINK ACCOUNTS: SUCCESS WITH ACCOUNT LOCKOUT!
Débuté par
Ghostbeezy
, janv. 26 2010 03:06
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#52
Posté 26 janvier 2010 - 11:02
jhughes707
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Yup me too. Sooooo very upset at these bastards.
#53
Posté 26 janvier 2010 - 11:03
poisonkeyblade2
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Higgles wrote...
I'm having the same "gamertag already taken" issue with my EA account. Been on the phone and waiting in chat for about 20 minutes...
Ugh. What a mess.
I got booted out of the chat after waiting 30 minutes so I gave up on that crap. And I've now been on the phone holding for 55 minutes. Ick to this. It's very frustrating. Thank god I have unlimited long distance. Otherwise I'd be really pissed off right about now.
#54
Posté 26 janvier 2010 - 11:07
Higgles
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Also got kicked out of chat after 30 minutes. Was on hold for almost an hour when my SIM card just randomly decided to loosen itself ever so slightly and disconnect me from my service. Awesome.
#55
Posté 26 janvier 2010 - 11:11
Gr33nFairy
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poisonkeyblade2 wrote...
Higgles wrote...
I'm having the same "gamertag already taken" issue with my EA account. Been on the phone and waiting in chat for about 20 minutes...
Ugh. What a mess.
I got booted out of the chat after waiting 30 minutes so I gave up on that crap. And I've now been on the phone holding for 55 minutes. Ick to this. It's very frustrating. Thank god I have unlimited long distance. Otherwise I'd be really pissed off right about now.
Hehe, I don't have unlimited minutes and no land line. Last time I checked, EA wasn't in my family and most definitely NOT in my friends lol. I'm still on hold. This is gonna get expensive...... 3+ hours....
#56
Posté 26 janvier 2010 - 11:20
McThornbody
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Problem fixed with a call.almost 2 hour wait. they will through in other armor you don't have if you ask for it. YOU MUST ASK. I got the inferno armor for free
#57
Posté 26 janvier 2010 - 11:22
poisonkeyblade2
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Gr33nFairy wrote...
poisonkeyblade2 wrote...
Higgles wrote...
I'm having the same "gamertag already taken" issue with my EA account. Been on the phone and waiting in chat for about 20 minutes...
Ugh. What a mess.
I got booted out of the chat after waiting 30 minutes so I gave up on that crap. And I've now been on the phone holding for 55 minutes. Ick to this. It's very frustrating. Thank god I have unlimited long distance. Otherwise I'd be really pissed off right about now.
Hehe, I don't have unlimited minutes and no land line. Last time I checked, EA wasn't in my family and most definitely NOT in my friends lol. I'm still on hold. This is gonna get expensive...... 3+ hours....
you poor, poor thing. I'm so sorry! This whole thing is a huge mess. I don't understand why they're having so many problems. I got the error saying my gamertag was in use too, so I HAVE to wait. I'm debating if I should say something about the cereberus code. My fiance and I only got one copy of the game 'cause why get two when you only have one xbox?? I used the code last night, not even thinking and now he won't be able to get on unless he pays for it. He also can't import his saves. They definately have some major bugs going on here. They really should have just made the pre-order code for xbox. And seperate ones for those on PC. It's really stupid. I'm sorry that you're having such a hard time getting through to them!
#58
Posté 26 janvier 2010 - 11:22
invic3363
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Well I have old emails accounts with EA I can no longer access and I think one is linked to my Xboxlive tho funny microsoft got that sorted out and charges me for gold access. Yet I have tried to get this fixed 5x in the last year and EA still has it screwed up.
This one is the last straw for me. lol it gets fixed or I give up on anything EA or anyone working with EA. Doesn't help I have been on hold for 4 hours with EA hung up on 2 times and never speaking to a Rep yet. I am up to 9 times chat has closed. This customer service is retarded.
This one is the last straw for me. lol it gets fixed or I give up on anything EA or anyone working with EA. Doesn't help I have been on hold for 4 hours with EA hung up on 2 times and never speaking to a Rep yet. I am up to 9 times chat has closed. This customer service is retarded.
#59
Posté 26 janvier 2010 - 11:43
metsrule6349
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- 20 messages
I managed to chat with someone on the ea website and I got everything fixed. My ea persona was on a different email than the one I entered on the bioware socialnetwork. The customer service rep was able to move my ea persona (my gamertag) to another ea account (different email) that matches with the one on this site. Loaded up ME2 and it was all there.
#60
Posté 26 janvier 2010 - 11:47
invic3363
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I'm up to 4 hours 45mins on my cell and 12 failed Online chats 
I'm going for a new world record someone pass me some lube... haha
I'm going for a new world record someone pass me some lube... haha
#61
Posté 26 janvier 2010 - 11:49
Higgles
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Yup. That's my problem, as well. I can't believe there's no way for us to transfer personas ourselves.
#62
Posté 26 janvier 2010 - 11:53
GrimmForce
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How do you know if your account is connected to your gamertag or not? I got the cerberus working fine and I even got the blood dragon armor from DAO is there so does that mean my acc/GT are connected? *sigh* no terminus stuff showing though and I redeemed code...
#63
Posté 26 janvier 2010 - 11:55
KingKock
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whats the phone number for customer service to get this fixed!!!
#64
Posté 26 janvier 2010 - 11:56
Gr33nFairy
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holding my breath... finally got thru, explained my issue.... but on hold again. please come back, anthony....
#65
Posté 26 janvier 2010 - 11:58
Riden6
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ok, so is the email u register with for ea the same, or needs to b the same as ur xbox liv account email?
#66
Posté 27 janvier 2010 - 12:04
ufcbrian1992
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Wow..... This is what EA gets trying to do that all in house... They should have just put it up for marketplace download like every other game company.
#67
Posté 27 janvier 2010 - 12:05
metsrule6349
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Go to ea.com and log in. Go to your account page and there should be an option to add persona. If your gamertag is there then be sure to set your email address on this website to the one that is on the ea website.
If your ea persona is on a different email address than the one who registered here, then your going to have to call or go to the chat option on the ea website.
It worked for me.
If your ea persona is on a different email address than the one who registered here, then your going to have to call or go to the chat option on the ea website.
It worked for me.
#68
Posté 27 janvier 2010 - 12:10
metsrule6349
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Karl: Hi, my name is Karl. How may I help you?
: hi
: I'm having trouble linking my bioware social account to my ea account
: I used the wrong email when I created my bioware social acount
: I can't access some DLC for Mass Effect 2 now
: I have the DLC downloaded on my bioware social account but because I used a different email, the ea account which has my gamertag, doesn't seem to link up. Is there a way to link my accounts?
Karl: please provide me your gamertag and email account
: my gamertag is ***** and my email acount for ea is *******
: my bioware social network email is *****
: I didn't realize they needed the same email
: my ea persona is on my ***** account
Karl: let me check
: thanks
Karl: I've checked your gamertag and its properly registered under your account : *******
Karl: you want to transfer it to this : *****
: is that for my ea account?
: will that put my ea persona under ****** ?
Karl: if you want then I can transfer your gamertag on this email : *******
: so, if I'm hearing correctly, my ea persona (gamertad) will now by on ******?
Karl: yes
Karl: do I proceed ?
: and, because my bioware social network email is ******** it should link up?
Karl: yes
: alright. that sounds good to me. If I have any other problems I'll just get back on this, I guess.
Karl: sure
Karl: please wait while I transfer your gamertag
: Will do.
Karl: I've done the changes
: thanks for your time
Karl: Have a nice day
: same to you
Karl: Take Care
Karl: Bye!!!!
Karl has disconnected.
: hi
: I'm having trouble linking my bioware social account to my ea account
: I used the wrong email when I created my bioware social acount
: I can't access some DLC for Mass Effect 2 now
: I have the DLC downloaded on my bioware social account but because I used a different email, the ea account which has my gamertag, doesn't seem to link up. Is there a way to link my accounts?
Karl: please provide me your gamertag and email account
: my gamertag is ***** and my email acount for ea is *******
: my bioware social network email is *****
: I didn't realize they needed the same email
: my ea persona is on my ***** account
Karl: let me check
: thanks
Karl: I've checked your gamertag and its properly registered under your account : *******
Karl: you want to transfer it to this : *****
: is that for my ea account?
: will that put my ea persona under ****** ?
Karl: if you want then I can transfer your gamertag on this email : *******
: so, if I'm hearing correctly, my ea persona (gamertad) will now by on ******?
Karl: yes
Karl: do I proceed ?
: and, because my bioware social network email is ******** it should link up?
Karl: yes
: alright. that sounds good to me. If I have any other problems I'll just get back on this, I guess.
Karl: sure
Karl: please wait while I transfer your gamertag
: Will do.
Karl: I've done the changes
: thanks for your time
Karl: Have a nice day
: same to you
Karl: Take Care
Karl: Bye!!!!
Karl has disconnected.
#70
Posté 27 janvier 2010 - 12:12
Gr33nFairy
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- 26 messages
wow, they linked my accounts but now we can't test to see if it works because of FAILserver lol. still holding
#71
Posté 27 janvier 2010 - 12:13
Consolegam3r
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- 6 messages
can someone pass along the phone number their calling?
#73
Posté 27 janvier 2010 - 12:21
Metaraon
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- 10 messages
/sigh, im still on hold. I been on hold for 2 hours now going on 3 !!
#74
Posté 27 janvier 2010 - 12:21
metsrule6349
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- 20 messages
Honestly, try the ea chat before the phone. You're going to wait more than a half hour if not an hour+.
#75
Posté 27 janvier 2010 - 12:23
poisonkeyblade2
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- 9 messages
Gr33nFairy wrote...
holding my breath... finally got thru, explained my issue.... but on hold again. please come back, anthony....
I got through finally and they got it fixed. Or at least it sounds like it. I'm gonna check in a second. The guy also said he authorized my fiance's account for cereberus, though he just tried to get on and it says he has to purchase it. Which is kinda frustrating. We only got one code 'cause we only got one copy since we share an xbox. But it seems like the at least fixed my problem and I should have the terminus armor. I hope it works! Not only for me but you too! Good luck getting it fixed!
