386 réponses à ce sujet

[Faptasticle]

"Call us at 1-650-628-1001 from 7:00am-7:00pm PST, seven days a week." That's what is listed EA's help search when looking for the phone number.

[killmore36]

1hour 10 min for me. why do they want me to make them bleed?

[MassCause]

I've been disconnected from Live Chat too many times to count. Done trying that.



Ive also been on hold for an additional 2hrs (added on to the 2hrs I was on hold for before Rick hung up on me).



I will get free content.



At first I didnt mind, but now this is ridiculous and I WILL get compensated.

[AndrewVenditelli]

well after successfully fixing the armor pack issue, the phone rep assured me that the cerberus network was all set and I needed to give it a few minutes, well 20mins later it doesnt work, The only available option is to download it for 1200pts which I refuse. guess its back to the phone lines.

[Jamin101]

im currently on my 5th attempt, cancelled after a thirty minute wait 4 times, is ea gonna pay me to play thier game just for the grief

[Faptasticle]

If their customer help department is anything like the one I've worked at, they'll be out of there when 7:00PM PST hits and we'll be greeted with a message (eventually) to call back at regular business hours. As sad as it is, I'm almost ready to pay the $15 bucks and get over this.

[killmore36]

what i hate is the longest caller has been on hold for more than 20 min.



really?



over an hour is over 20 min i guess but still...

[wexhackedxyou]

Never again am I pre-ordering or buying a bioware or EA game on launch day. Too much hassle for nothing. Next time i'll wait a month to allow them to resolve their issues.

[Faptasticle]

I'm curious.. for those who are having Chat Cancellation problems, what browser are you using? And for those who have had it work (They're probably playing atm..), same question applies.

[chenster22]

i've tried mozilla, IE, and chrome and each time it says it disconnected...

[MassCause]

Firefox - Disconnect

IE - Disconnect



I tried both just in case

[JEEBUS_UNIT]

I'm screwed. Stuck in the loop where I entered my Cerberus code online, now it's asking for it again in-game and it's already been redeemed. Chats dumped me twice, phone hung-up on me three times. Why don't they give the consumer the option of transferring their own damn gamertag??? I redeemed all my codes under the new account today. Sooooooo frustrating.

[JEEBUS_UNIT]

And the phone lines are officially closed. WOW...

[killmore36]

wait what? im still on hold!

[chenster22]

yeah i'm still on hold too.... sighs

[JEEBUS_UNIT]

I'm using 1-650-628-1001...is that what you're on killmore?

[killmore36]

yeah jazzy music and all

[andycandy69]

this s@*t is ridiculous

[Faptasticle]

Good news. Got through to Phillip and people are still there. 160 people still on hold. He's doing the account transfer as we speak. Word is, they may be releasing a patch to fix all of this, just not sure when.



My wait time was 1hr38mins.

[wexhackedxyou]

I'm still on hold too............

[chenster22]

that is good news. they BETTER be pulling overtime.

[wexhackedxyou]

@ Faptasticle - Did they fix your problem? Is it worth the wait?

[Faptasticle]

I'm personally glad these guys are staying open later than closing hours, just to help out with this mess. Gogo EA.

[JEEBUS_UNIT]

I dial in, go to option #8, it gives the robotic voice run-down of how to enter your code, and then it goes to "Our lines are currently closed" and hangs up.



Consider yourselves lucky, I'm in the Pac NW it's 7:15pm PST here...

[Faptasticle]

wexhackedxyou wrote...

@ Faptasticle - Did they fix your problem? Is it worth the wait?

Phillip put me on hold and said he's merging the accounts (I had the issue with registering DLC on a new account, but still has an old EA account with my XBL tag attached to it). It's been a few minutes, but once I have a verdict, I'll let you all know.