18 réponses à ce sujet

[xXxLieutenantxXx]

I'm so lost. The only thing i can come up with is buying the $150 Video Chip it says i need to play the game. I'm not going to buy a $150 piece of equipment just to play a $50 game. Is there any other way i can get the game working?

(Downloaded fine, everything checks out 'sept the Video Card.) Thanks for your help!

[Let Loose The Juice]

Well which card do you have? I believe it gave me this error at first when I got the character creator, and I think simply updating my drivers did the trick. I could be wrong though I don't recall specifically.

[MadGrenadier]

What kind of video card do you have? Do you have up to date drivers for it?
Im wondering what kind of card would not let the game launch at all.... I mean the game plays fine for me on an intel integrated card although slow, it makes me think its a driver issue. That or your card is REALLY old...

*edit* dang beaten to the punch

Modifié par MadGrenadier, 05 novembre 2009 - 03:59 .

[newton]

xXxLieutenantxXx wrote...

I'm so lost. The only thing i can come up with is buying the $150 Video Chip it says i need to play the game. I'm not going to buy a $150 piece of equipment just to play a $50 game. Is there any other way i can get the game working?

(Downloaded fine, everything checks out 'sept the Video Card.) Thanks for your help!

I have the exact same issue and feel the exact same way. It is rediculous to have to buy so many things to upgrade a computer just to play one game, especially when everything else I get plays perfectly. *sigh*

[dani00]

I had a similar problem with an Nvidia 8800 GTX (which is way above the reqs). If your card should be able to run the game, try the following (or in case of an ATI card just try to revert back to an older video card driver.):



1. Install an older video card driver



2. Uninstall and then reinstall the game



3. Try to run the game, and get the error message



4. Download and install the latest video card driver



5. Restart your machine, then install direct x from the Dragon Age DVD (or from their website)



6. Run the game. Hopefully it will run for you, as it did for me!





Good luck, I hope this helps!

[Gorath Alpha]

Beyond the "sorry, you have to upgrade" situation (about which, more below), you need to have appropriate video drivers that are in sync with Direct3D's Dx9 APIs, and with the game itself.  Those three must communicate for any video card at all to work properly. 

xXxLieutenantxXx wrote...

(Downloaded fine, everything checks out 'sept the Video Card.) Thanks for your help!

The answer is very simple.  Before you chose to buy the game, there was a reference to System Requirements that you chose to ignore.   {Edited -- sorry about the need to correct the quote, Juice, I'm so used to the buttons being UNDER the post I am quoting!)

Preliminary diagnostic information

PCs are not *anything* at all like game console systems.  There is almost nothing that is truly "standard" between various branded PCs, making the game developers' jobs very difficult, and resulting in warning labels attached to game boxes for those games that have serious requirements. 

In case you have misunderstood how to evaluate your PC compared to that game box label, we have to start from here.  Fill it all in.  

Basic Hardware Specification Chart (Empty so far)

Processor Manufacturer: AMD / Intel
Processor Name / Type: Athlon 64 / Pentium / C2D / dual core / quad, etc.
Processor Speed:  ?.? Ghz (or AMD Performance Number)
Operating System / Service Pack: WindowsXP with SP #?, Vista ? (Oh, no!)
System RAM: ? ? GBs (MBs, if less than 1024)
Video (GPU) Manufacturer: ATI / Nvidia (only those two are supported, PERIOD)
Video Card Model: (examples) Radeon HD 3650 Pro / Geforce 8600 GT
Video Card Driver Version: Catalyst ?.? / Nforce ??.?? (use numbers, not the word "latest")
Video Card onboard RAM: ? ? ? MBs
Sound Card Manufacturer:
Sound Card Model:

P. S. Storefront operators are the wrong retailers to buy video cards from.  They will charge twice the amount that an online retailer does, when all they need is a much smaller markup to cover their physical plant expenses.  Many excellent Mainline (Medium) gaming cards are available in the $60 to $90 range, depending on discounts, rebates, and sales promotions.

Gorath
-

Modifié par Gorath Alpha, 22 mai 2010 - 05:14 .

[Merdin Lefay]

or visit ww.systemrequirementlab.com or www.yougamers.com/gameometer (http://www.yougamers...meometer/10345/) <<<--- Direct link

Modifié par Merdin Lefay, 05 novembre 2009 - 12:06 .

[Gorath Alpha]

Merdin Lefay wrote...

or visit ww.systemrequirementlab.com or www.yougamers.com/gameometer (http://www.yougamers...meometer/10345/) <<<--- Direct link

Half of your suggestion is OK, but that half is TEN TIMES BETTER than the so-often-inaccurate SR Labs.  They are a Webwide laughing stock!  Never send anyine there, NEVER!

Gorath
-

Modifié par Gorath Alpha, 05 novembre 2009 - 02:15 .

[mrbrian200]

Try playing at different resolutions...last night my cousins wanted to watch me play this game on the HDTV, when I tried cloning the displays I quickly noticed that this game does NOT support 720P (1280x720) resolution. With desktop res set to 720P the game would spit the "no supported video card" back at me. Closest supported res that worked (and the TV would display via analog component is 1280x768). Really now, no 720P? Now if that isn't gonna send a large number of gamers into a tizzy I dont know what will.

[Guy4142]

Not really accurate on CPU for this game, due to the Quad requirment, but great way to see if your graphics card can run it.

[Gorath Alpha]

Guy4142 wrote...

Not really accurate on CPU for this game, due to the Quad requirment, but great way to see if your graphics card can run it.

By November 3rd, all eferences to quads had been replaced by equivalent dual core references:

Recommended Specifications
CPU: Intel Core 2 Duo 2.4Ghz Processor or equivalent
AMD Phenom II X2 Dual-Core 2.7 GHz or greater
RAM: 2 GB (XP) or 3 GB (Windows Vista/Windows 7)
Video: ATI 3850 512 MB or greater
NVIDIA 8800GTS 512 MB or greater
DVD ROM (Physical copy)
20 GB HD space

Gorath
-

[TTGOLDS]

get the same message. card is diamond s9250. Is that compatible? Please help. not real knowlegable about cards.

[Gorath Alpha]

TTGOLDS wrote...

get the same message. card is diamond s9250. Is that compatible? Please help. not real knowlegable about cards.

Seven years ago, ATI was selling the 7500 / 8500 / 9200 cards.  They were Dx7 and Dx8 cards, not Dx9.  Their higher 9n00s were the first Dx9 cards from either ATI or nVIDIA, and were the 9500, 9500 Pro, 9700, and 9700 Pro.  Those were very good.  When they brought out their 9800s, they had the best cards of any kind that either company offered, and held that spot for two years. 

But they also had 9200s and 9250s as continuations of the 9000, although not quite as good.  Those were still just Dx8.  That was six years ago (well, the 9500s were, anyway).  None of the Radeon 9n00s, even the 9800, offered the Dx9.0"b" version (Pixel Shader SM3) that DA:O requires. 

The X700s, X800s, and X850s did have that, about five years ago, when the Geforce 6n00s got Dx9.0"c".

Gorath
-

Modifié par Gorath Alpha, 17 janvier 2011 - 07:21 .

[Sheylan]

TTGOLDS wrote...

get the same message. card is diamond s9250. Is that compatible? Please help. not real knowlegable about cards.

In other words, to phrase it more succintly than my freind above me...


Your card is a ****ing dinosaur.

Modifié par Sheylan, 22 novembre 2009 - 01:24 .

[nico_du]

Hi Gorath Alpha,
I've read almost all your threads about the 'failed to detect problem', i'm still not clear on what I should do:
I have a NVIDIA 9400GT 512
I installed the latest drivers and reinstalled them
I installed DirectX 9
It still won't run. So I did the dxdiag and here is the beginning:
------------------
System Information
------------------
Time of this report: 11/20/2009, 16:40:24
       Machine name: USER
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
           Language: English (Regional Setting: English)
System Manufacturer: LENOVO
       System Model: INVALID
               BIOS: Default System BIOS
          Processor: Intel® Pentium® Dual  CPU  E2180  @ 2.00GHz (2 CPUs)
             Memory: 2048MB RAM
          Page File: 406MB used, 3533MB available
        Windows Dir: I:\\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode
------------
DxDiag Notes
------------

      Display Tab 1: The file ati2dvag.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 9400 GT
     Manufacturer: NVIDIA Technologies Inc
        Chip type: ATI display adapter (0x5B66)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\\PCI\\VEN_1002&DEV_5B66&SUBSYS_05150082&REV_80
   Display Memory: 128.0 MB
     Current Mode: 1152 x 864 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6631 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 5/9/2009 17:21:40, 258048 bytes
      WHQL Logo'd: No
  WHQL Date Stamp: None
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 5/9/2009 17:21:40, 1681920 bytes
Device Identifier: {D7B71EE2-1826-11CF-D57A-1F2521C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x5B66
        SubSys ID: 0x05150082
      Revision ID: 0x0080
      Revision ID: 0x0080
      Video Accel: ModeMPEG2_C ModeMPEG2_D
--------------

I'm guessing the problem comes from "Display Memory: 128.0 MB" but I bought a 512MB. Is that possible?

What is my best course of action? Buy a new card? If so which one do you advise (reasonable performance and price)

Thanks!

[Gorath Alpha]

Just as in the other cases for which actual video cards that do have the needed functions are failing this test, the three places that are most likely to be in conflict, in order of ease of repair, are the video drivers themselves, then the Direct3D APIs (Dx9 is required, no matter if it's Vista or Win7), followed by the game itself. 

In the case of nVIDIA drivers, it is often advisable to literally back up to older drivers sometimes.  It is also, in this particular case, an excellent precaution to use a product like Driver Cleaner in between removing the old drivers (here, meaning the existing ones on the system), before installing the new ones you want to test. 

I don't know of a way to uninstall Direct3D before running the Dx9 reinstall. 

The very least likely error vector is the OS, and a Repair Reinstall should be a last resort. 

As a last comment, be aware that none of the nVIDIA 9000s were new.  They were all merely re-released 8000s, and while the 8500 GT was no great shakes for games, it was nowhere NEAR as bad as the 8400 is and was.  The 9400 GT is a renamed, rebranded 8500 GT.

Gorath
-

Modifié par Gorath Alpha, 18 avril 2010 - 01:15 .

[nico_du]

Thanks a lot for your time Gorath!
I will try to revert to older versions of the driver. Do you know where I can find them? I looked online and only found what they say was the latest...
Then I'll run the Dx9 reinstall.
If that doesn't work I'll reinstall Windows but I'm not looking forward to that.
I'll post the results if I get any.

Modifié par nico_du, 23 novembre 2009 - 12:10 .

[Gorath Alpha]

nico_du wrote...

Thanks a lot for your time Gorath!
I will try to revert to older versions of the driver. Do you know where I can find them? I looked online and only found what they say was the latest...
Then I'll run the Dx9 reinstall.
If that doesn't work I'll reinstall Windows but I'm not looking forward to that.
I'll post the results if I get any.

nVIDIA is where to go first, for video drivers, and Dx9 is on the game disk.  It is least likely of all that your Windows install requires a repair, however, if the first three didn't solve the problem, then try this:

Visit Microsoft to look up how a "Repair Install" works.  There will be separate informational pages for each Windows version.  With luck, the process won't wreak havoc on all of your installed software, but backups of anything seriously important are still the best policy (Murphy's Law.  If you have the backups, then you don't need them). 

(P. S. added in edit 2-24-2011 -- occasionally, this error message is triggered from mixing up screen ratio settings between wide screen and standard 4:3 ratios.  Be sure you are starting out from a resolution that matches your display's ratio.)


Gorath
-

Modifié par Gorath Alpha, 25 février 2011 - 01:28 .

[nico_du]

I will do that. All my data is on a different disk + back on external hard drive + back up on DVDs...



Thanks for your help.