1454 réponses à ce sujet

[Michael Gamble]

pickmatt21 wrote...

Having problem with load screen as well.
Used the 'Fix' which just cut out initial load screen as said before, got to the part with maranda and the illusive man and that lags like s**t. After that I just closed out of it to see what I can do

Specs
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel® Pentium® 4 CPU 3.00GHz
Page File: 595MB used, 5389MB available
Windows Dir: C:\\\\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

As far as i am concerned with PC games, is that if my single core's GHz are more or equal to that of what is said a duo needs (take the number it gives you -1.8 in this case- times by two -3.6- then subtract half of the 1.8 -.9- which ends up being 2.7) and if the number is less than the single core, you should be fine.
Not sure how exactly it works, my brother has always used that to see if games could run on our single core and they always have.
So just as many others said before, it must be a bug. A really effed up one I might add

And for the people that say just play it and skip all the cutscene, well I payed for a game so I can experiance all parts of it. Skipping them takes out so much of the game.

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

[jidnis]

rorican wrote...

Considering this is only 12 pages long for a highly anticipated "blockbuster" style videogame, I'd say people like us with this issue are probably outliers and do not represent any significant portion of the playerbase.

Not necessarily -

12 pages happens to be the second highest activity thread (second to the cerberus problems, which affected everyone).

It is up to the community to continue to follow up on this issue until we get a response

[flyingspam]

fainez wrote...

rorican wrote...

Considering this is only 12 pages long for a highly anticipated "blockbuster" style videogame, I'd say people like us with this issue are probably outliers and do not represent any significant portion of the playerbase.

whats your point? that they shouldn't patch something that we can't seem to fix?

no, hes saying this is a "minor" issue as only, say for example, 5% of ALL Mass Effect 2 players are experiencing it. Yes, there are 12 pages and all that, but out of how many people TOTAL bought and played the game, this issue is not "widespread", at least as Bioware sees it.  At least thats my take on it

[metalcalf]

OK, everybody, I have uncovered a new tactic for us to "get the job done"!



Listen up!

I just downloaded the "easyinfo" tool that EA has on its website, and uploaded my system information to them, I also sent them an E-mail describing in full detail what happens when you try to play this game.



It turns out, according to thier software I should be able to play every game they have available! My PC is not just compatible but I blow away all thier specifications.



This game is not listed on thier site, but I would assume that it is no more demanding than the rest of thier games are.(I think that is a reasonable assumption, more like an educated guess really)



My suggestion is this, because even though BioWare developed this game, it really belongs to EA, WE ALL COMPLIAN TO THEM! (since nothing is visibly getting done here)



Everybody here should just flood them with E-mails untill they take notice and make them do something for us. We cannot just sit here and complain to what is in effect..... "the middle man".



If we complain loud enough and long enough they will not have no choice but to listen to us.

[RockyRoberts]

I would just like to say I've been dealing with the same problem since the beginning of my day (7am eastern started DDE download from Eastore). At first it was the very first loading screen after I imported my ME1 save, then I waited for the intro movie to play and made it as far as the second loading screen with no stuttering/lag/performance issues besides the game crash @ the second loading screen. I have also been monitoring this thread hoping for an official response, to no avail.

I sent off an email, no response as of yet...

I waited on the phone for roughly 2 and 1/2 hours with EA support and got a low level technician telling me my graphics card might be the issue...9500GT nvidia, updated drivers, etc.

After I gave him my specs he said it probably wasnt the video card, I then asked what about my processor (E2220 Intel duo core @2.4ghz) and he stated it didn't sound like a processor issue.

Like many others I ran ME1 just fine on highest standards and I know my PC is up to date and up to par (at least min specs) to play the sequel...

The only advice I was given was to uninstall/reinstall and attempt again, which I have done, and I am about to install the DLC and attempt to run it.

I just want to let everyone know that I feel your pain and I definitely feel neglected even after speaking with Tech support. If I figure out a solution or (more likely) a higher level technician contacts me within the next 24 hours (as stated by the ea support staff thru the phone) I will post whatever I can to help out.

Hopefully by then a patch will be released by bioware/EA to alleviate the issue so that we can enjoy this game we have been waiting for.

Edit: Gamble, I appreciate you setting foot in this topic, but your one lined response doesn't answer the myriad of others with different processors and the same problem. I find it hard to beileve that I have been watching this thread grow for 12+ hours now and the only  "official" response is a one liner addressing outdated single-core systems...

To the frustrated fans: this is what the Better Business Bureau was created for.

Modifié par RockyRoberts, 27 janvier 2010 - 04:29 .

[jidnis]

Michael Gamble wrote...

pickmatt21 wrote...

Having problem with load screen as well.
Used the 'Fix' which just cut out initial load screen as said before, got to the part with maranda and the illusive man and that lags like s**t. After that I just closed out of it to see what I can do

Specs
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel® Pentium® 4 CPU 3.00GHz
Page File: 595MB used, 5389MB available
Windows Dir: C:\\\\\\\\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

As far as i am concerned with PC games, is that if my single core's GHz are more or equal to that of what is said a duo needs (take the number it gives you -1.8 in this case- times by two -3.6- then subtract half of the 1.8 -.9- which ends up being 2.7) and if the number is less than the single core, you should be fine.
Not sure how exactly it works, my brother has always used that to see if games could run on our single core and they always have.
So just as many others said before, it must be a bug. A really effed up one I might add

And for the people that say just play it and skip all the cutscene, well I payed for a game so I can experiance all parts of it. Skipping them takes out so much of the game.

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

Then how do you explain this issue being replicated in people who have dual, or even quad cores?

[Lesclaig]

Michael Gamble wrote...

pickmatt21 wrote...

Having problem with load screen as well.
Used the 'Fix' which just cut out initial load screen as said before, got to the part with maranda and the illusive man and that lags like s**t. After that I just closed out of it to see what I can do

Specs
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel® Pentium® 4 CPU 3.00GHz
Page File: 595MB used, 5389MB available
Windows Dir: C:\\\\\\\\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

As far as i am concerned with PC games, is that if my single core's GHz are more or equal to that of what is said a duo needs (take the number it gives you -1.8 in this case- times by two -3.6- then subtract half of the 1.8 -.9- which ends up being 2.7) and if the number is less than the single core, you should be fine.
Not sure how exactly it works, my brother has always used that to see if games could run on our single core and they always have.
So just as many others said before, it must be a bug. A really effed up one I might add

And for the people that say just play it and skip all the cutscene, well I payed for a game so I can experiance all parts of it. Skipping them takes out so much of the game.

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

So nothing can fix any of our problems? Or is that just an issue with that particular user

[thitche]

just to confirm something. Is this thread is about the crash after you select your new/imported char when the golden mass gate thing shows up on the loading screen?

[Raezaiel]

so it doesnt work on single cores when uh ME1 works on max settings? huh?

[Raezaiel]

thitche wrote...

just to confirm something. Is this thread is about the crash after you select your new/imported char when the golden mass gate thing shows up on the loading screen?

yes, people are freezing at the mass gate loading screen

[jidnis]

thitche wrote...

just to confirm something. Is this thread is about the crash after you select your new/imported char when the golden mass gate thing shows up on the loading screen?

yes,

please post your specs

[iniudan]

metalcalf wrote...

ok, here's the deal if you "think" the patch has worked, and it is laggy, that is because the patch has not worked. The effect you are seeing is the same effect you get when you watch the cut scene before you start the game. Point is this patch dosen't actually work. Any reports you people get of this supposed "patch" working are bogus. If the game was actually working for them, you think they would come back here to tell us? Think about it. It's just false information.

The hotfix patch  worked for the patch was not to correct laggy video but the loading screen freeze. The two are unrelated issue. Through the two are been posted about in this tread for they prevent most people from starting to play the game.

[requinmalin]

thitche wrote...

just to confirm something. Is this thread is about the crash after you select your new/imported char when the golden mass gate thing shows up on the loading screen?

Correct. 

Edit: not so much a crash as the golden mass gate loading screen freezing forever until you ctl-alt-del it

Modifié par requinmalin, 27 janvier 2010 - 04:24 .

[wvaughan1]

Michael Gamble wrote...
This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

So, this means we either upgrade or we're SOL essentially, right?

Modifié par wvaughan1, 27 janvier 2010 - 04:24 .

[zebraturkey]

Michael Gamble wrote...

pickmatt21 wrote...

Having problem with load screen as well.
Used the 'Fix' which just cut out initial load screen as said before, got to the part with maranda and the illusive man and that lags like s**t. After that I just closed out of it to see what I can do

Specs
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel® Pentium® 4 CPU 3.00GHz
Page File: 595MB used, 5389MB available
Windows Dir: C:\\\\\\\\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

As far as i am concerned with PC games, is that if my single core's GHz are more or equal to that of what is said a duo needs (take the number it gives you -1.8 in this case- times by two -3.6- then subtract half of the 1.8 -.9- which ends up being 2.7) and if the number is less than the single core, you should be fine.
Not sure how exactly it works, my brother has always used that to see if games could run on our single core and they always have.
So just as many others said before, it must be a bug. A really effed up one I might add

And for the people that say just play it and skip all the cutscene, well I payed for a game so I can experiance all parts of it. Skipping them takes out so much of the game.

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

It happens to me and I have an i7

[jidnis]

requinmalin wrote...

jidnis: Thanks for the suggestion. I wish I had tried that! I'm going to bear through the stutter once again and try saving my game and reloading. I'll report back on the results.

Unfortunately it will return when another cutscene hits, bare in mind - at that point you repeat by reloading at your next opportune moment to save.

It's annoying, I know - but we haven't even gotten an acknowledgement from Bioware that the problem is a legitamate issue that needs to be addressed

Modifié par jidnis, 27 janvier 2010 - 04:27 .

[metalcalf]

Michael Gamble wrote...

pickmatt21 wrote...

Having problem with load screen as well.
Used the 'Fix' which just cut out initial load screen as said before, got to the part with maranda and the illusive man and that lags like s**t. After that I just closed out of it to see what I can do

Specs
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
Processor: Intel® Pentium® 4 CPU 3.00GHz
Page File: 595MB used, 5389MB available
Windows Dir: C:\\\\\\\\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

As far as i am concerned with PC games, is that if my single core's GHz are more or equal to that of what is said a duo needs (take the number it gives you -1.8 in this case- times by two -3.6- then subtract half of the 1.8 -.9- which ends up being 2.7) and if the number is less than the single core, you should be fine.
Not sure how exactly it works, my brother has always used that to see if games could run on our single core and they always have.
So just as many others said before, it must be a bug. A really effed up one I might add

And for the people that say just play it and skip all the cutscene, well I payed for a game so I can experiance all parts of it. Skipping them takes out so much of the game.

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

then please explain why this system(my system) is having the same issue as everybody else:
(by the way this system blows away the requirements of this game by far)

Processor: Intel® Core™2 Quad CPU Q9550 @ 2.83GHz
Memory: Corsair DDR2, 2814MB RAM
Hard Drive: 150 GB
Video Card: NVIDIA GeForce GTX 280
Monitor: SyncMaster 2253BW/2253LW,SyncMaster Magic CX2253BW/CX2253LW(Digital)
Sound Card: Realtek HD Audio output
Speakers/Headphones: Logitech X-540
Keyboard: Logitech G-11
Mouse: Microsoft Sidewinder
Mouse Surface: Empty Corsair TX750W Power Supply Box (i'm cheap)
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
Motherboard: NVIDIA NForce 780i SLI FTW
Computer Case: Cooler Master 

[metalcalf]

wvaughan1 wrote...

Michael Gamble wrote...
This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

So, this means we either upgrade or we're SOL essentially, right?

NO-----HE is WRONG

[jidnis]

wvaughan1 wrote...

Michael Gamble wrote...
This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

So, this means we either upgrade or we're SOL essentially, right?

Again, not necessarily

There are people with better hardware than you (I don't mean that condescendingly) that are having the EXACT same problem

[iniudan]

Like I said earlier I am one of those with the laggy video issue, but I noticed something is that video start to run fine again in some situation and the lag mostly happen when there is an ambient colored light effect all over the screen. That one of the guerss I am ready to make after going through the whole intro and going through the tutorial area without any lag, then going back to laggy when when I get the next video which happen to have some ambient blue light effect, a bit like on the Normandy (except on Normandy is was orange light)



Off the play by putting down all shader effect that I can just to see how they play.



While I think about it the lag was mostly when hard drive was not in heavy fonction, and video were running fine when hard drive was searching something. Gonna test a bit with virtual memory just to see something also.

[RockyRoberts]

Tech support didn't mention anything about the problem, even after being busy enough to keep me on hold for 2 and 1/2 hours...



The tech support fella @ EA I spoke sounded as if I was the first one to ask him personally about this 13+ page topic on these cluttered forums

[metalcalf]

Okay if you would like you can copy and paste this complaint to EA games, I believe it covers most if not all of the problems we are having here....



This is my system:



Processor: Intel® Core™2 Quad CPU Q9550 @ 2.83GHz

Memory: Corsair DDR2, 2814MB RAM

Hard Drive: 150 GB

Video Card: NVIDIA GeForce GTX 280

Monitor: SyncMaster 2253BW/2253LW,SyncMaster Magic CX2253BW/CX2253LW(Digital)

Sound Card: Realtek HD Audio output

Speakers/Headphones: Logitech X-540

Keyboard: Logitech G-11

Mouse: Microsoft Sidewinder

Mouse Surface: Empty Corsair TX750W Power Supply Box (i'm cheap)

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)

Motherboard: NVIDIA NForce 780i SLI FTW

Computer Case: Cooler Master





I puchased Mass Effect2, downloaded it, installed it, configured it, and ATTEMPTED to play it. Of course I have undeniably had problems along with droves of many others. I have been watching the forum on BioWare's website all day, and have come to the conclusion that it is your software that is the problem, as the one thing we all have in common with each other is we don't have anything in common at all.



The issue unfolds like this:



You "press any key to start"

A screen pops up that allows you to choose a "new game"

you click "new game"

A menu appears that allows you to choose "male character" "female character"

"Import ME1 character"

you click ANY of the three

a screen pops up (a loading screen)

This screen plays like 3 frames then freezes with sound playing and becomes

"non responding"



A second variation:



Instead of pressing any key to start you wait....

a movie ops up and plays all the way through

at the end you press any key to start and the game goes past the loading screen.

Hooray....you think, but the intro starts and is so choppy that it is just a pain to even watch, but i did because i was curious as to what would happen.



At the end of the beginning movie/movies the game sequence starts and is also choppy, more movie scenery, then a screen that allows you to choose what kind of character you will be, and after that a new loading screen.....



Guess what? It freezes just like before, and becomes "non responding" just like before.



The only difference is, this time it was just a little farther into the game.



The only way out of this is to open "task manager" and end the "non responding" program.



Even some folks that have a Hard Copy of your game are having this issue. There many people who just want to know if you are aware of the problem and that you are actively seeking to fix it. Me I want something more. I am going to come out and say it, I want my game to work. Like I have said I have been watching the forum grow and grow all day long, with people's complaints piling up. It is growing even now as I type this E-mail. I am absolutely certain that my PC will run this program. I was able to run Mass Effect1 with fully optimized graphics, and am certain this game will also not give my PC any hiccups provided the software is sound. I am also sure my PC will run most future programs for about a year to come. This is the way I built it. My machine does not say "NO". It simply must be your software.



I would appreciate some feedback on this issue.

Thankyou in advance.

[vesperalsage]

Came across a problem i get past the loading screen and play alittle bit then affter i creat my character the loading screen after that freezes again.

[rorican]

This is an issue with the single core processor. it's why our minimum spec for the PC doesnt include your particular box.

I don't believe you've read this thread very carefully.  What about all the dual core chaps?

[pickmatt21]

Can someone give me the link to the system reqs on the ME2 page?

or am I just retarded and cant find what is right in front of me?