1454 réponses à ce sujet

[RockyRoberts]

I just got word from EA: It looks like they are beginning to acknowledge that they have a problem:





Subject



Masss Effect Deluxe Freezes During character Create

Discussion Thread

Response (Thaddeus E.)

01/26/2010 07:27 PM



Unfortunately, at this time it looks as though we have exhausted our entire Tier one troubleshooting steps. We have forwarded your information on

H for further troubleshooting. From there your will be contacted within 48-72 hours to help solve your issue via e-mail. We do apologize that we were not able to resolve your issue and do hope to have it resolved as soon as possible.





Thank you,





And that's it. I'll be back tomorrow morn same time goodluck

[LuminousLupine]

Medhia Nox wrote...

Can someone decipher what LuminousLupine just said?

I shouldn't need to have a degree in programming to work a video game.

---

Oh, and I think that's what - 71 customers? Charming.

************************************************************************************

Just let the little into movie play after the ME's 'Press any key to continue' screen pops up. Simple as that seems! Three times I've gotten the game to play now with min, max, and mixxed setting all by letting the optional intro movie play. Though it does seem to make the cerberus logo on the main menu lag!

************************************************************************************

(Whatever going right to the menu does it seems to skipp a few steps or three needed to make the game run properly.)

I can suffer though the opening movie, but the game seems to be unplayable, still. The opening cenamatic plays fine as long as just the planet is in view. When Maranda pops up the video pauses ever few seconds, that I can live with. After that with everthing off in windowed mode Pressly and Joker's scene plays out smooth, but in full screen with everything maxxed there are no voices! It plays fine, and the sound works, but no voices. :evil:

Both times when Ashley and Shepard apear it's back to the the video pausing every few seconds. Makes the game bloody unplayable.

Home that helps, Bio-Ware, because that's proof whatever got "creatively coded" it's not hard-ware or drives, it's pretty much all your doing Bio-Ware. (sorry) I hope that helps, Bio-Ware because next time I post I'm posting with the help of the dictionary, and thesaurus! Rest asured, I will not be kind unless you have at the very least a suggested fix.

[vesperalsage]

I fully agree with what your saying i have the hard copy actually i had it pre-ordered after it stopped working i even called up game stop and they said that if it was not my disk then about 10,000 people will be having the same problem and by the looks of it, it is starting to pile up that high so please when you do get any info from tech support please tell me untill then i think i am going to return my game but i will visit every day to see what is posted and give any info i get.

[thitche]

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3
System Manufacturer: EVGA__
System Model: nForce 750i SLI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel® Core™2 Quad CPU    Q6600  @ 2.40GHz
Memory: 3070MB RAM
Page File: 1504MB used, 3451MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
Display Memory: 512.0 MB

is my specs

Modifié par thitche, 27 janvier 2010 - 04:41 .

[metalcalf]

medina nox this is what luminouslupine just said "f-u bioware" "just do something fools"

[BenwaSmash]

Me again - still no response -

XP home sp3

amd Phenom II x4 945- quad core - 3 ghrz,

3.25 gig Ram (DDR3),

149 gig HD

ATI Radeon 4890



downloaded the 3 DLC, found the ME1 saves, registered the game with bioware and then hit play...

Game hung up on first try to play - had to ctr alt del to close it - wasn't running and now it loads and goes straight to a windows error screen...



Anyone?

[NetherWorldKuja]

I just sent EA an email as well followed with a link to the site (not sure what that will do but figured I'd give it a shot) so now I'm just waiting for a reply.

[Dorohnl]

************************************************************************************

Just let the little into movie play after the ME's 'Press any key to continue' screen pops up. Simple as that seems! Three times I've gotten the game to play now with min, max, and mixxed setting all by letting the optional intro movie play. Though it does seem to make the cerberus logo on the main menu lag!

************************************************************************************

Holy Smoke I can confirm this indeed works.

I followed that step:

1. in the "Press Any Key to Continue" screen, I didnt click anything and waited for the optional intro movie to play. Once the intro movie finished, and the screen pops back to "Press Any Key to Continue" screen, now press any key and access the main screen.

Now you can choose new game and create new character or import your ME1 character. I imported my ME1 character and this time IT DIDNT STUCK AT THE LOADING SCREEN!!

I can now start to play the game!

Thanks for the great find!

---------

SADLY, the in-game real time rendered cutscene is progessing at 5 seconds a frame now that I am able to get into the game. Out of one hole and straight into another, oh yeah.

Modifié par Dorohnl, 27 janvier 2010 - 04:52 .

[DashRunner92]

Yup, same problem here

[Lesclaig]

Come on bioware mods can someone confirm SOMETHING. I want to know if i should go get the 360 version cuz im SOL.

[rorican]

thitche wrote...

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3
System Manufacturer: EVGA__
System Model: nForce 750i SLI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel® Core™2 Quad CPU    Q6600  @ 2.40GHz
Memory: 3070MB RAM
Page File: 1504MB used, 3451MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
Display Memory: 512.0 MB

is my specs

Quad core!?

Just to be sure, your problem is a loading screen freeze when you try to make a character or load a new character and NOT some other freeze issue?

Lesclaig wrote...

Come on bioware mods can someone confirm SOMETHING. I want to know if i should go get the 360 version cuz im SOL.

There was a Bioware post at the top of the last page.  I believe there was also one very early in the thread.  Give it more time.

Modifié par rorican, 27 janvier 2010 - 04:50 .

[Nineven]

Cheita_Corps wrote...

Medhia Nox wrote...

Can someone decipher what LuminousLupine just said?

I shouldn't need to have a degree in programming to work a video game.

---

Oh, and I think that's what - 71 customers? Charming.

Sure I'll give it a shot.

LuminousLupine managed to get his game working after a series of failures followed by restarts. Dunno what mojo went on but I'm willing to give it a shot myself.

1. He uninstalled Mass Effect 2. The "under an admin account" wasn't really necessary considering you can't make system wide changes without one.

2. He started the game and it crashed. He restarted his PC.

3. After the restart he installed the Downloadable Content he had access to.

4. Tried running the game again after the DLC installs. It still crashed so he restarted his PC again.

5. After the the restart he went into the Mass Effect 2 Configuration Utility(choose configure in the launcher) and turned all graphics settings to off.

6. He started Mass Effect 2, Alt-Tabbed, and started Firefox. He alt-tabbed back to ME2 to find that it had actually decided to play without crashing.

7. Somehow steps 1-6 beat the crashes, and allowed him to play the game.

I'm willing to give that a shot, PCs can be very finicky sometimes.

5. After the the restart he went into the Mass Effect 2 Configuration Utility(choose configure in the launcher) and turned all graphics settings to off.

Everyone should try this and see if it works.

[rorican]

I think several folks have tried that part and reported no difference.

[thitche]

rorican wrote...

thitche wrote...

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3
System Manufacturer: EVGA__
System Model: nForce 750i SLI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel® Core™2 Quad CPU    Q6600  @ 2.40GHz
Memory: 3070MB RAM
Page File: 1504MB used, 3451MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
Display Memory: 512.0 MB

is my specs

Quad core!?

Just to be sure, your problem is a loading screen freeze when you try to make a character or load a new character and NOT some other freeze issue?

Lesclaig wrote...

Come on bioware mods can someone confirm SOMETHING. I want to know if i should go get the 360 version cuz im SOL.

There was a Bioware post at the top of the last page.  I believe there was also one very early in the thread.  Give it more time.

yea man right when i import/make new char, a golden mass gate thing loads for like 1-2 seconds and then just stops and gotta ctrl alt del.

[Nomad_Wanderer]

I am experiencing consistent infinite Transition/load screens, using windows 7 64 bit on an Intel I7 proccessor with 6gb ram, and an nvidia 295 with latest drivers.


I am able to reproduce 100% using the citadel rapid transit.

Modifié par Nomad_Wanderer, 27 janvier 2010 - 04:56 .

[Asended]

Same problem here, wonder if you can download someones MASSEFFECT 2 save game and just load into the game? Just will have to wait for the patch to see the intro... Just a idea I dont have a save game of masseffect 2 so cant test it.

[iniudan]

iniudan wrote...

Like I said earlier I am one of those with the laggy video issue, but I noticed something is that video start to run fine again in some situation and the lag mostly happen when there is an ambient colored light effect all over the screen. That one of the guerss I am ready to make after going through the whole intro and going through the tutorial area without any lag, then going back to laggy when when I get the next video which happen to have some ambient blue light effect, a bit like on the Normandy (except on Normandy is was orange light)

Off the play by putting down all shader effect that I can just to see how they play.

While I think about it the lag was mostly when hard drive was not in heavy fonction, and video were running fine when hard drive was searching something. Gonna test a bit with virtual memory just to see something also.

Ok checked different thing that could be turned off and don't seem related to them but there is one visual option that impossible to turn of "Numbers of cinematic light" which make me think my ambiant light guess could be right, the thing would be named "MaxCharacterCinematicLightingPasses" in the file if someone can find it and try to set it to 0 just to see if it correct trouble. Trying to find right now but no luck yet.

[Medhia Nox]

I just posted in General asking if anyone with a single core processor is managing to play fine.

As for the "two" Bioware "responses" -

1) "Replicated Topic Closed/Sorry, didn't read the thread - not replicated - reopened."

2) "You are all playing on single core - you're SOL"

---

In other words - useless, arrogant techies.

Modifié par Medhia Nox, 27 janvier 2010 - 05:01 .

[Raezaiel]

Dorohnl wrote...

************************************************************************************

Just let the little into movie play after the ME's 'Press any key to continue' screen pops up. Simple as that seems! Three times I've gotten the game to play now with min, max, and mixxed setting all by letting the optional intro movie play. Though it does seem to make the cerberus logo on the main menu lag!

************************************************************************************

Holy Smoke I can confirm this indeed works.

I followed that step:

1. in the "Press Any Key to Continue" screen, I didnt click anything and waited for the optional intro movie to play. Once the intro movie finished, and the screen pops back to "Press Any Key to Continue" screen, now press any key and access the main screen.

Now you can choose new game and create new character or import your ME1 character. I imported my ME1 character and this time IT DIDNT STUCK AT THE LOADING SCREEN!!

I can now start to play the game!

Thanks for the great find!

---------

SADLY, the in-game real time rendered cutscene is progessing at 5 seconds a frame now that I am able to get into the game. Out of one hole and straight into another, oh yeah.

this actually worked for me perfectly and... yea the in game rendered cutscene scrawls by like im watching a slideshow. The voice acting works fine however.

[iniudan]

Asended wrote...

Same problem here, wonder if you can download someones MASSEFFECT 2 save game and just load into the game? Just will have to wait for the patch to see the intro... Just a idea I dont have a save game of masseffect 2 so cant test it.

If you lag during first cinematic you will lag into further cinematic that happen to present same condition (the one just after tutorial area happen to be of those)

[iniudan]

Medhia Nox wrote...

I just posted in General asking if anyone with a single core processor is managing to play fine.

I manage to play fine just not watch cinematic fine. =p

[Asended]

I dont get passed the load screen... so no lag just freezes up.

[Medhia Nox]

We are all aware that just because we can get through the freeze - doesn't mean we've actually fixed it right?



We aren't going to settle for chunking through the game just because we can hear the voices yes?

[BenwaSmash]

Arghhhh - so much for pre ordering and first day play...good night all - will see you tomorrow am - good luck!

Makes me feel a little better that there are intel quad cores out there with similar problems.

Sent an email to EA about the game problems - will post their answer when I get it (supposedly within 24 hours...)

[requinmalin]

So I made my way through the initial and very short gameplay sequence. Lots of stuttering, but I finally made it through (I'm not giving details to avoid spoilers). Got to the character design section and from there it has been smooth sailing (did not even need to save and reload as jidnis had suggested). Currently playing smoothly in 1440x900 windowed mode on a Radeon 3850. Just switched to 1680x1050 fullscreen and it's working fine.

So to recap for people facing a similar issue:
1. get a fix that allows you to replace loading screens/movies with empty files (at your own risk, these are unofficial fixes and others on this forum have pointed the way). These will allow you to avoid the loading screen freeze issue.
2. Bear through the long intro movie that willl probably stutter like hell. Once gameplay starts, try to navigate your character through the ship despite the stutter. Watch some more movies probably with some stutter.
3. Congratulations, you have reached the character creation screen. From here on it should all go smoothly. You will get a green screen when skipping the load screen, but everything else (in-game cutscenes, gameplay, sound, etc.) should work well. At least it is for me right now. Just shot a bunch of security bots and all went well.

This game will be awesome. Hopefully everyone gets to enjoy it fully soon.

p.s.: I still expect an official fix by the developers to come out as soon as possible, but in the meantime, this is way better than watching a frozen load screen.

Good Luck.

Edit: spoke too soon.  Just got to a conversation scene where the stutter is back...  However, this whole experiment does confirm that my system can run the game perfectly well for extended periods of time.  Nothing a good proper patch can't fix, it would seem

Modifié par requinmalin, 27 janvier 2010 - 05:21 .