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Still freezing up on loading screen


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#426
metalcalf

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#427
nono_icky

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ME2 runs beautifully on my single core after the prologue. At first run there was the freezing problem with the loading screen before character creation. Solved that with a fix that replaces some movie files with blanks. Then I have to endure 10 minutes of stuttering during the intro movie, I cannot skip through it and I need to finish the intro so I could save the game or I will start over again. No problem during character creation and the prologue mission. Phew, I was able to save the game after that. Then smooth sailing from here on. Most of the game cutscenes doesn't lag. Later in the game, whenever I had encountered stuttering during a cutscene or after a relay jump on the galaxy map. I save the game, go back to the main menu and resume the game. It has fixed the game temporarily. Sure, I'm able to play the game. The graphics is sensational particularly on Illium. The sun seting in the skycrappers, transit flying, reminded me of the movie Blade Runner. But Bioware should come out with a fix soon. It's confirmed from post above that they are planning a patch.
ME2 is a superb game and you want to experience the whole thing. Just by browsing the forum posts, a lot of people going are to be disappointed soon and had been complaining with similar issue. 
By the way, I'm playing ME2 with all graphic option settings turned on. Fullscreen, 1680x1050 resolution.
Definitly not a single core issue. That's what I thought. I have read posts from people with dual or quad core who also have similar problem. I never had problem with DA:O and even Grid 2, both requires dual core minimum, I played those and with graphics options settings on high and 1680x1050 resolution.

#428
Qwinn1234

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Way to bork the thread metalcalf. :P



Qwinn

#429
Ekees

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Sakeri Niall Sovann wrote...

OK I have to ask, what "fix". I've read through many of the post so far but I'm petering out at this point it's late and I might have to show my face at work for some reason. So could someone please clue me in on this "fix" I'll try anything at this point, I know it might not actuality fix my freezing problem (yup same as everyone else single core for the record) but I figured I'd try before i start writing up a list of new parts I might have to buy just to play this ONE game....*sigh*

Thanks in advance for any help.



DISCLAIMER: I did not come up with this kludge. Your mileage may vary.

Swapping the BIK files that pertain to "loading screens" (not cinematics, those are preserved) was sufficient to get me through the intro and play through the first mission.  Yeah, I'm running a single core with an Nvidia GTX260 Core 216 at 800x600, so I'm not high-end. I have everything but shadows and AA enabled and the game ran just fine. Those of you that have a faster Ghz should be able to up the resolution. Heck, I could too, but I prefer a silky framerate over high resolution.

The file that provides pieces to swap the offending BIK files is linked here: http://social.biowar...708589/2#722378

That RAR archive contains replacements for the movies that play while you are waiting for your computer to load the next mission/environment.  The files replaced are in the Movies folder of the game. Examples of this location since everyone does not install the game in the same place:

     C:\\Program Files\\Mass Effect 2\\BioGame\\Movies
     E:\\Games\\Mass Effect 2\\BioGame\\Movies

The replacement files consist of BIK movies that are only 84 bytes. Yes, you should back up the originals, just in case.

When deployed, these sequences will appear as a green square on screen, with the random hint text still visible.  Nothing fancy, gets the job done, IMHO.

The list of original game files that are replaced is copied below for your reference.  I took the liberty of viewing them with the BIK player provided by RADWare
( http://www.radgameto...com/bnkdown.htm ). None of them are major cinematics, and all are fairly short in length. Granted, these movies that play during HDD loading sequences are not randomly picked, each is a bit different and somewhat related to the place where you are in the story. Thus, viewing them as I did will be a bit of a spoiler.  Just about all of them have the appearance of a simulation or vector animation.

Nonetheless, the game now runs with meaningful cinematics intact, which is all I really wanted, honestly.  I must admit that it's strange for these little sonnuva-BIK pieces to derail the game from bloody executing properly.


11/09/2009  04:17 PM         8,464,812 BWLogo.bik
12/03/2009  10:31 PM         8,970,888 load_f01.bik
12/03/2009  10:47 PM         8,966,108 load_f02c.bik
12/03/2009  10:53 PM         8,973,160 load_f02d.bik
12/03/2009  10:58 PM         9,836,940 load_f03.bik
12/03/2009  11:04 PM         8,975,068 load_f03b.bik
12/03/2009  11:05 PM         7,927,836 load_f05.bik
12/03/2009  11:07 PM         8,934,604 load_f06.bik
12/09/2009  06:21 PM         9,001,512 load_f07.bik
12/03/2009  11:23 PM         8,973,200 load_f07b.bik
12/03/2009  11:29 PM         8,964,900 load_f08.bik
12/03/2009  11:35 PM         8,927,716 load_f08b.bik
12/03/2009  11:41 PM         8,927,668 load_f08c.bik
12/03/2009  11:47 PM         8,970,684 load_f08d.bik
12/03/2009  11:51 PM         8,660,208 load_f09.bik
12/03/2009  11:55 PM         8,660,208 load_f09b.bik
12/03/2009  11:59 PM         8,660,208 load_f09c.bik
12/04/2009  12:03 AM         8,965,332 load_f09d.bik
12/04/2009  12:10 AM         8,971,292 load_f10.bik
12/04/2009  12:17 AM         8,964,956 load_f10b.bik
12/04/2009  12:24 AM         8,972,180 load_f10c.bik
12/04/2009  12:29 AM         8,966,232 load_f10d.bik
12/04/2009  12:34 AM         8,971,768 load_f11.bik
12/04/2009  12:41 AM         8,967,068 load_f12.bik
12/04/2009  12:48 AM         8,967,068 load_f12b.bik
12/04/2009  12:55 AM         8,973,104 load_f12c.bik
12/04/2009  12:59 AM         8,682,940 load_f13.bik
12/04/2009  01:03 AM         8,716,720 load_f13b.bik
12/04/2009  01:07 AM         8,717,028 load_f13c.bik
12/04/2009  01:12 AM         8,716,624 load_f13d.bik
12/04/2009  01:16 AM         8,718,828 load_f13e.bik
12/04/2009  01:20 AM         8,716,376 load_f13f.bik
12/04/2009  01:24 AM         8,716,872 load_f13g.bik
12/04/2009  01:28 AM         8,716,928 load_f13h.bik
12/04/2009  01:32 AM         8,716,832 load_f13i.bik
12/04/2009  01:37 AM         8,716,772 load_f13j.bik
12/04/2009  01:41 AM         8,716,648 load_f13k.bik
12/04/2009  01:45 AM         8,716,644 load_f13l.bik
12/04/2009  01:49 AM         8,716,348 load_f13m.bik
12/04/2009  01:54 AM         8,970,584 load_f14.bik
12/04/2009  02:01 AM         8,966,812 load_f15.bik
12/04/2009  02:05 AM         8,958,112 load_f17.bik
12/04/2009  02:09 AM         8,958,008 load_f17b.bik
12/04/2009  02:13 AM         8,958,184 load_f17c.bik
12/04/2009  02:17 AM         8,958,260 load_f17d.bik
12/02/2009  10:10 AM         8,693,200 load_f19.bik
12/09/2009  05:46 PM         8,980,464 load_f19b.bik
12/04/2009  02:29 AM         8,966,368 load_f21.bik
12/04/2009  02:33 AM         8,966,352 load_f22.bik
12/12/2009  07:06 PM        15,763,508 load_f80_ESN.bik
12/12/2009  07:03 PM        15,729,764 load_f80_INT.bik
12/02/2009  10:09 AM         2,552,616 load_f99.bik
12/03/2009  07:03 PM         7,292,452 ME_EAsig_720p_v2_raw.bik

My specs:

Image IPB

#430
Raezaiel

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ok new update, i patched the game with the unoffical fix so i dont see a 3d render during loading ( i have no idea why i need to load a loading screen) and the intro/beginning sections up until the med bay (ability to save) are choppy and extremely slow but the med bay and cutscenes thereafter seem to work 100% well on max settings. I dont have any idea what is going on, haven't played much more but the actual gameplay so far is running very smooth.



-----And thank you very much Michael Gamble!-----

#431
hubris0

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No new info here, just a +1 on people having the problem.



I've been gaming since the Atari 2600, and this is the first game I've ever bought day-of-release. It's very disappointing not to be able to play it.

#432
flyingspam

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finally, and thank you Michael Gamble! at least now we know the Bioware tech team is (going to be) aware of the issue. but a fix has to wait until a *second* patch? Please Bioware, I've played your games since Kotor... dont let a loyal customer down :(

#433
razorxblade

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this is a bunch of crap, I look forward to this game for months and finally its released and I can't play a lick of it? Is there something wrong here or am I just asking too much of a game developer to actually have a game they've been making actually work? I don't have a bleeding edge system but you'd think a Q9650 3.0 ghz quad core proc with 4 gigs of ram and a geforce 260 core 216 might be able to run this thing. Oh and it only took 17 pages for someone from flippin' bioware to make a freakin' appearance on here and say something. It sure as hell better not take TWO FLIPPIN PATCHES to get this game workin' right.....

#434
Knightlife66

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Quick info on this:



I switched the game to run in windowed mode with task manager on the side, sorting by CPU usage.



Loading into the game / main menu / etc., MassEffect2.exe took up 50-75%ish CPU usage.



Once you hit the first loading screen (New game -> Import or Male/Female), the bink video of the loading screen comes up, MassEffect2.exe spikes to 100% CPU usage, then goes to 0% like it's being permanently swapped out for something else and never given the processor time back. From then on no amount of waiting that I've done does anything, the executable stays at 0% CPU usage and has to be killed.



I had this issue in ME1 on this PC, and it was because of the PowerDVD background program. Somehow, that program would steal the CPU from various video playing applications and game programs when it wasn't supposed to.



I haven't done a diagnostic startup with disabling all my background processes - it's too late for me to do that now. If there's no more info on this tomorrow, I'll try disabling some things and seeing what happens...the PowerDVD thing has been killed from my startup ever since I bought ME1 a few months ago. That works fine, ME2's intro video locks up.



Hope this information helps someone...

#435
Qwinn1234

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I didn't want to, but I finally broke down and applied the unofficial fix as indicated by Ekees about 6 posts before mine. I only replaced the files that begin with "load" in that archive, I didn't do the two other files.



After doing that, I think I can play this game.



SPOILERS (only about the intro sequence though):



During the long intro sequence, the scene between Miranda and a smoking man stuttered terribly: about 2 seconds of playback, then a 5 second freeze, then another 2 seconds of playback, etc. Then, once I got on Normandy, perfectly smooth playback for a short while, until the scene where (in my game) Ashley runs to find Shepard. Same kind of stuttering again. The scene with Ashley getting people into escape pods plays perfectly. Then once back to Shepard, stuttering again. It seems like the first scene with Miranda and then all scenes that include Shepard stutter, while scenes that don't include Shepard play perfectly smoothly. The stuttering took place with both the cutscenes with Shepard (in my case, talking to Ashley) and the actual playable walk to Joker (which was grueling with the continuous freezes). This continued in this manner until Shepard is no longer in the Normandy... -that- scene and all others after it have played fine so far. Here's hoping it stays okay.



I *would* still like to get to see what looks like an excellent intro sequence without the horrible freezing, so here's hoping the problem gets fixed soon. (Especially since I *hated* risking a virus doing this).



Qwinn

#436
Danger Bird

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Just to give you guys the heads up, I'm running on a single core CPU, and I get the same freeze at loading screen, and the constant stuttering afterwards.



I'm using the loading screen videos workaround. If you can force yourself to endure the crappy stuttering parts, everything else pretty much works perfectly. I've only encountered two really bad stuttering parts so far, the intro, and directly after the tutorial mission. But after the stuttering passes, everything is fine.



Give it a try, it really isn't that bad.

#437
Lukage

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I'm above system requirements, got the crash immediately after clicking "Play." Black screen pops up and the Windows error comes up. Can't so much as get to the menu...

#438
CSchroder

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blindmessiah wrote...

It looks like ME2 didnt support single core CPU.
There is already thread about this issue
http://social.biowar.../index/708589/1
Hope that BioWare release patch soon.


Crap!  That must be my problem as I have a 2.93Ghz CPU but it's not duo core.  I got the game from Gamestop and it seemed to load fine--both times I've installed it.  I have XP SP3, 2 MB RAM, DirectX 9.0c and NVidia GeForce 9500 GT so I appear to meet all the min requirements except apparantly the duo core thing.

Where's my patch!

#439
Versod

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Mine fails to load from the get go...I hit "play" and it tells me that the MassEffect2_activation.exe has encounterd problems...the whole report the error to microsoft thing.

#440
Qwinn1234

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Bumping this. This desperately needs correcting. Also adding the info (corroborated by others) that the Shepard/Jacob/Miranda cutscene that you get right after leaving the station where you wake up is stuttering/freezing as well, so it's not just the intro.



BTW, to a couple of recent posters: If you're getting some sort of error message, or screen "going to black", that's *not* what this thread is about. This thread is specifically about freezing on a loading screen, and the stuttering/freezing issue may or may not be related. Please stay on topic, it's hard enough getting support without seriously confusing the issue. If you've got a different issue, I'd recommend looking for a thread that does discuss your problem, or starting a new one if you can't find one.



Qwinn

#441
iniudan

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Thank Michael, at least nice to know this tread issue has been looked on.

#442
Admiral K

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Michael Gamble wrote...

Hi all,

I can't offer any solution right now, as there are way too many variables out there. I will have an engineer take a look at this tomorrow, though. It's obviously not the 'single-core' issue that we thought it was. In the meantime, keep an eye out from any new announcements from Chris Priestly with regards to this, and i will update him as i get information.

Ill still be around, but I need to get back to PM work to make sure our PC patch schedule is on-track (yes, we are planning a PC patch in the near future... but unfortunately any new issues since launch will have to be in a POTENTIAL second patch)

PS- don't try to modify the coalesced.ini file, it reads garbled because its actually encrypted on the game build side, so any alteration will undoubtedly cause your game to crash.



Michael, your response is very much appreciated. But please keep in mind that many people preordered this game way in advance of it's release. When you say "... any new issues since launch will have to be in a POTENTIAL second patch" you make it seem like it could be days, or even weeks, until a solution is found for our problem. Some type of hotfix would be welcomed in this case, and it would be seen as a gesture of good faith towards your customer base.

#443
Yuval666

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Qwinn1234 - about what you said with the parts when you see shepard the game stutters, i dont think its because the fact shepard is there but because of the fact that they are cut scenes and others like the getting into the pods with Ashley are movies.

BTW i got the same stuttering problem and also i got after the cut scenes but the game itself freezes every 5 second just like in the cut scene.

#444
LuminousLupine

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Michael Gamble wrote...

Hi all,

I can't offer any solution right now, as there are way too many variables out there. I will have an engineer take a look at this tomorrow, though. It's obviously not the 'single-core' issue that we thought it was. In the meantime, keep an eye out from any new announcements from Chris Priestly with regards to this, and i will update him as i get information.

Ill still be around, but I need to get back to PM work to make sure our PC patch schedule is on-track (yes, we are planning a PC patch in the near future... but unfortunately any new issues since launch will have to be in a POTENTIAL second patch)

PS- don't try to modify the coalesced.ini file, it reads garbled because its actually encrypted on the game build side, so any alteration will undoubtedly cause your game to crash.


A patch? I I'll be grudeinly grant that as a possiable solution. You're spared a tounge lashing sir. Thank you for your time.

Oh, if all it takes is skipping a loading video, could we get a hot fix for that? If indeed, that's all it takes instead of waiting for a patch, could we just get a blank loading screen, and a hotfix to tell the executable to load that instead of the normal load-screen?

(If ME ran in Linux, I'd just move the prosribed files to a sub-folder, and create soft or hard links that sharded the offending files name, and have them link to a blank file. Basically, anytime Mass Effect accessed the file system to recrieve the files, it would get redirected to the blank. Windows howerver, is no where near that useful to my knowledge. Anyone know how one would go about creating a soft or hard links in windows?)

Modifié par LuminousLupine, 27 janvier 2010 - 02:02 .


#445
Medhia Nox

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First off - BAD metalcalf! What did you do to our thread! LOL
---
Second, thank you Michael,
Though your post isn't extremely promising - at LEAST it is a valid response that suggests you're actually reading the thread.
This thread will not die until we recieve a fix.

#446
alavenz

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Ok, so i just took the time to read all of the posts and was starting to get annoyed until Michael's post. I do work in the IT field and so i do understand about this sort of issue and have tried quite a few things to fix the problem. I can also pretty well assume that it is not an issue with the cores as many of us(myself included) have gotten the engine to load. I do have a single core box, but can get to the loading screen after the character customization, which means i can load the meat of the game on my box because there is both cinematics and engine loading involved in getting that far. I am pretty sure at this point it is something that will need to be fixed on their end and i dont care what anyone says i will not put a non official patch on my machine as to the reason that even if it doesnt have some STD on it if it wasnt programmed properly it can cause serious and permanent damage to my machine.



My system info is:

CPU: AMD Athlon 64 3800+ 2.4GHz

OS: Win7 Ultimate 64bit

Ram: 8192MB ddr3

DirectX: 11

Video: ATI Radeon HD 4800 Driver: Catalyst Version 8.681.0.0




#447
Sephiroth4Life

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Hey Guys,

I was having this issue yesterday, I read about a potential issue w/ the AVG Anti-Virus here

http://meforums.biow...35791&forum=127

I can't try it because I'm at work at the moment but I read through all the pages of this forum (yes it took a while), and didn't find any mention of this as a possible solution.

Can someone try "adding ME2 folder to AVG's 'white list' so to speak" and let me know if it helps at all. 

It's possible AVG is trying to scan the multiple processes that ME2 is spawning and shutting them down.

Thanks, and please let me know if this works :alien:

-- Also running alienware laptop Windows Xp w/ AMD 64 processor dual NVidia Graphics cards up to date drivers and still getting horrible lag after applying the movie fix as stated in the forum.

Edit : I know the AVG issue was for ME1 but it's still worth a shot.

Modifié par Sephiroth4Life, 27 janvier 2010 - 02:08 .


#448
Redshaw88

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Sorry, dude. I can't take you seriously because of your posting name.



I'm getting this image of Wrex with bishi hair now. You monster.

#449
BenwaSmash

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Don't know why - uninstalled Nvidia Physx - has issues with ATI/non nvidia cards - then reinstalled the third time - and got to the opening screen with the cerebrus laptop - yeah may be able to play...looks like I might be sick today..

#450
alavenz

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I dont think that has anything to do with the problem. In my testing i decided to try completely wiping my machine and starting with a fresh install of my OS. The only software i have installed currently other than windows and drivers is ME2.