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No Graphics Loading on DA Keep.


4 réponses à ce sujet

#1
JoeNietzsche

JoeNietzsche
  • Members
  • 9 messages

 Upon logging into keep, all I see is text.

 

It looks like this:

 

________________

 

-Tapestry

-World States

-Heroes 

-Career

...

 

Welcome to the Dragon Age Keep

 

etc.

 

_________________

 

No graphics, no tiles, nothin that would permit any sort of real function. Am using Chrome and it has worked fine in the past. Reloading doesn't work, updating all plug-ins was fruitless, 

 

So, I really just have just one question; WTF?

 


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#2
Renata

Renata
  • BioWare Employees
  • 364 messages

Hey there, do you have any browser extensions enabled (ie. Adblock, Hola, etc.)? If so, please try disabling them and re-visiting the Keep. Also, are you using a Microsoft Surface tablet by chance? We've seen this issue appear on that device before. 



#3
Renata

Renata
  • BioWare Employees
  • 364 messages

Okay, we've cleared the cache on our end, so please try accessing the Keep again and let us know if you're still experiencing the same thing. 

 

 

Why would Hola affect it?

Any browser extension could prevent the CSS from loading - I just used Hola as an example, not singling it out in particular. 



#4
Renata

Renata
  • BioWare Employees
  • 364 messages

Hmm, connection speed shouldn't have that kind of effect. Can you please do me a favour, and visit the Keep. Once there, open up the developer console in Chrome by pressing F12. Then, let me know what it says in both the 'Network' and 'Console' tabs. You can PM me if you wish, or paste it here. 

Thanks! 



#5
Renata

Renata
  • BioWare Employees
  • 364 messages

Update: We've tried a few things on our end that may have fixed the issue. Please try clearing your cache, restarting your browser and visiting the Keep once more. If you're still getting the issue, please let me know. :) 


  • karenelizabeth aime ceci