19 réponses à ce sujet

[micr0c0sm]

Go to http://support.ea.com/chat and wait in queue. Ask the technician to link the ea account with your gamertag. Restart xbox. It works.

[judge_bullets]

That's all well and good, except that I get the "Chat Canceled" message even after waiting 30 minutes, 3 different times.

[Royalblunts]

i second that

[cashogy]

just have patience and keep trying. you can also try and call EA Support and do the same thing

edit*  the reason you all keep getting kicked out of the chat is because there are so many people trying to get in and have their problems fixed. just be patient

Modifié par cashogy, 26 janvier 2010 - 04:50 .

[Royalblunts]

been on hold on the phone for 40 min

[Soulless79]

20 here

[Royalblunts]

do you need a mic for the live chat

or is it typed

[Royalblunts]

do you need a mic for the live support chat?>

[Royalblunts]

my bad meant to post once

[mcdowell7222]

will linking my gamertag with my ea account give me my cerberus code to work cause i entered the code on my pc like it told me to on the instructions for it and now i can't use the code in my xbox version cause i tought if i redeemed the code on my pc it woukd give me a code to use for the 360 version

[tonyford]

there are a lot of good looking people in the fourm...

[Mostlyjoex13]

mcdowell7222 wrote...

will linking my gamertag with my ea account give me my cerberus code to work cause i entered the code on my pc like it told me to on the instructions for it and now i can't use the code in my xbox version cause i tought if i redeemed the code on my pc it woukd give me a code to use for the 360 version

Not true. You see it's now tied to your EA Account. The bug is the account linking software on the site is getting hammered by what? thousands upon thousands of people. If you put the code in on the PC it unlocks the armor for your EA Account. (Don't download the .exe file, that's for the PC players.) When you log into ME 2 on the Xbox your, ME2 uses your Gamertag to contact the EA servers. But if the EA Servers haven't 'linked' the Xbox tag to your EA account ME2 don't 'see' the content. So:

1. Call Tech Support. (Long queues today. Duh.)
2. Use the Chat option. (Timeout, long queues again.)
3. Give it 1-2 days and try again to link the Account using "Add Persona" on your EA Account page.
4. If 3 fails in 1-2 days, try 1 and 2 again. EA WILL fix it by linking your account they're just slamed. WAY slamed. Don't get on Bioware's case about this...this is the typical multi-platform (PC,Xbox) launch day hoops.

Could they have handled this better? Yes. But if you calm and keep trying you'll get your DLC. You think this is bad? Talk to the folks who had to go through this for Dragon Age: Origins.

[micr0c0sm]

Mostlyjoex13 is 100% correct. I waited 25 minutes for the chat line - I started as the 90th in queue. This means they are helping at least 4 people every minute just online. Phone put me on hold for 45 minutes, by then the 'problem' was solved. It would be nice if before the release they announced how to link the accounts so today they would be less swamped.



You will not lose your 360 download ever, just stay in queue for the chat. Also, there is a minor possibility that your browser can affect the chat program, but I seriously doubt it and don't want to derail the topic.

[bensmith91]

I'm waiting on phone call (26 min currently) and chat (1 failed + 20+ minutes on this wait)

[MeesterJojo]

micr0c0sm wrote...

Go to http://support.ea.com/chat and wait in queue. Ask the technician to link the ea account with your gamertag. Restart xbox. It works.

Chat gets canceled and my phone call, which took a dog year, I was told I was the only one reporting the issue, and there wasn't anything they could do.

[ATK007]

1hr 25+ on the phone, 2 chat fails...

[NewAgeSpartan]

yo i did wat Mostlyjoex13 said but that "add persona" part wont let me add my gmaertag.. it says already in use.. wtf

[Halizan4]

3 chat fails, currently been holding on phone for 40 minutes and counting

[smpltwstff8]

i got the same thing newagespartan...

[ranzarok]

Mostlyjoex13 wrote...

mcdowell7222 wrote...

will linking my gamertag with my ea account give me my cerberus code to work cause i entered the code on my pc like it told me to on the instructions for it and now i can't use the code in my xbox version cause i tought if i redeemed the code on my pc it woukd give me a code to use for the 360 version

Not true. You see it's now tied to your EA Account. The bug is the account linking software on the site is getting hammered by what? thousands upon thousands of people. If you put the code in on the PC it unlocks the armor for your EA Account. (Don't download the .exe file, that's for the PC players.) When you log into ME 2 on the Xbox your, ME2 uses your Gamertag to contact the EA servers. But if the EA Servers haven't 'linked' the Xbox tag to your EA account ME2 don't 'see' the content. So:

1. Call Tech Support. (Long queues today. Duh.)
2. Use the Chat option. (Timeout, long queues again.)
3. Give it 1-2 days and try again to link the Account using "Add Persona" on your EA Account page.
4. If 3 fails in 1-2 days, try 1 and 2 again. EA WILL fix it by linking your account they're just slamed. WAY slamed. Don't get on Bioware's case about this...this is the typical multi-platform (PC,Xbox) launch day hoops.

Could they have handled this better? Yes. But if you calm and keep trying you'll get your DLC. You think this is bad? Talk to the folks who had to go through this for Dragon Age: Origins.

I sure hope you are right about the bolded fix you have there.  I was able to successfully link my DA:O EA persona to the EA account that I have ME2 registered to (according to their support website) but it still doesn't list Dragon Age as a registered game, nor do I get the Blood Dragon Armor DLC for my ME2 account.   Maybe it will just take some time.