The guy paid for his game. Let him express his mind out, when leaving the game. People feel better when they let out some steam. He hasn't attacked anyone. Remember, expressing frustration in the public forum also sends a message to the developer. At the same time it is also an indication of the person hopes that the game improves in the future. Otherwise, he wouldn't have posted.
A voice of reason on the forums? I live in NY so can someone tell me if the ground is cold where it is warmer? Did that pig just now have wings?
I have to agree with your sentiment in regards to this, let him complain as he was a paying customer and it is his right to voice his complaints in the one area that someone at EAWare might see it (not that they come here often). Just as I am a paying customer who has lost all faith in Bioware, faith which was cemented in the company back when Baldur's Gate was released. I bought this game sight unseen on the last bit of that faith I had left in Bioware and, frankly, I am done with the company.
Does this mean I will be leaving the game? No, because even with its issues it is fun when it works, but I can see where a lot of people would be pissed off. Plus its comical to see what they screw up next (yes I know I'm a horrible person). So far I have seen:
A company which likely didn't test the product before release to any level beyond "Does the game load to the main menu?" "Yes?" "Ship it"
A company which has in no meaningful way communicated with those who have bought their product. (Seems they are more interested in posting on Twitter, Facebook, Reddit then their own forums)
A company who does release a patch for their product in which they "fixed" issues. (I can tell you for a fact that the fixes did not work and/or made issues worse, I'm not even going to go into the shader issue caused by "patch 2")
A company who lets their employees berate and threaten users with bans. (If you want proof http://forum.bioware...se/?p=17982582)
So yes, if I seem irritated its because I am. I do not plan to buy the next games unless they are dirt cheap or after I have watched the forums for a while to see what the product is actually like.
Cant even blame those who started Bioware as this is Bioware 2.0 aka EAWare





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