How insightful of you./s
While creative endeavors (even interactive ones) should remain largely, if not entirely, in the hands of the creator, aspects invented purely for the user's convenience such as keyboard controls should be heavily influenced by the users themselves. Clearly I don't want BioWare catering to every fan's whim; we would end up with horribly diluted product which wouldn't appeal to anyone, but when many people complain about bugs or horrendous controls, BioWare should listen.
When it comes to the creative bits, BioWare should also try and listen to their fans as well albeit to a lesser extent. No, most fans aren't gameplay designers or professional writers, but they can occasionally have the right idea. BioWare have actually been pretty good with feedback (even overzealous with it), yet they haven't put out a perfectly competent game to this day. No matter what they change, somehow BioWare manage to leave loose ends somewhere. I'm with the more conservative fans on this one; Bioware should have aimed to make DA:O 2. Shoving in new gameplay features like open world just creates new problems and certainly doesn't fix any of the old ones.
I tacitly thank BioWare everyday; they've given me some of my favorite games. They've also laid an egg a time or two and I think my money should be thank you enough for their hard work. I come here not to complain, but to critique. No, I can't make a perfect game; I'm only one person. BioWare is a studio; they should be able to figure it out or at the very least something that isn't buggy, doesn't control badly, and isn't IMO worse than the original.