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Bioware let me help you save your game...


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#1
ElectricFeel

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OK let's not get into what happened thus far with the release of this game, but you know it and we all know it.. Its a hot mess. Buggy gameplay and sub par loot mechanics (other than for the lucky few who win the lottery every other day), and poor communication, in a game where you hope to keep a player base for longer than it takes to play through your game once and then move on, let's just say you are not off to a good start. I think that you see this and to try and salvage those players who have not completly given up on you, you decided to kick out more content (thank you) and fire up weekend events, but again we start the cycle over bugs, crashes, more angry gamers and future customers being driven off... This is the bad news, however I don't think this game is a total loss just yet.

What keeps me logging in even though I must say I am about done doing, is the fact that beneath it all this would be a really, really good game with long term potential if you just get it running right, and by that I mean fix gameplay issues that decrease your players enjoyment, so what are those exactly?

Problem:

1) Keys don't drop forcing the host to quit out to allow the rest of the group to move on.
2) Loss of textures halfway through a match again forcing you to quit and recieve nothing except gold
3) Joining a match and not being able to move at all or sometimes only turn in one direction

All of these problems are probably going to take a lot of time sorting through code and take a lot more time to fix than you want to spend so here is an easy(easier at least) work around.

Fix: Add a feature to allow the games to be set to private once a match has started or add a option when you go to close the game that allows you to migrate the host without you having to leave the group. So now you don't have to actually address those bugs and have given the players a way to deal with them on their own. 3 problems not solved but made tolerable.

Problem:

RNG is frustrating and unrewarding to the majority of the player base.


I know there have been 100 suggestions on how this should be done but I have a different approach that will not only improve the system but also help you to build the type of long term players I assume you are wanting.

Fix: My idea is multi faceted, to start with you need people to log in every day, you do this by starting up a daily log in reward, I suggest this system:

Log in each day and receive 1200 gold
Log in for 7 days in a row and receive a chest that has a GUARANTEED Rare or Unique item of IL 15 or above.
Log in for 30 days in a row and you can pick the item type you want the chest to contain.

I further suggest that once you get people to log in you want them to actually play, not just log in get gold and log out, so I suggest this:

Log in and complete 3 games on any difficulty and double your reward for that day. This would continue all the way through to the 30 day reward.

See what I did there? You get people to log in and get 1 free large chest per day, if they play they get 2, if they have incredibly bad luck as I seem to then at least once a week they have hope of getting something a character can actually use or needs, and once a month a really good chance. This along with weekend events will have people back playing in no time.


Problem: Poor Communication between BWE and the players.


Fix: Start developing a better dialogue with the players and be more transparent as to what is coming next, what is being worked on, and a general acknowledgement of issues. What is not needed is a glorified babysitter, what is needed is straight talk whether its what people want to hear or not any information is better than none. I am not suggesting engaging in arguments with players, half the people on this forum are trolls anyways and will say anything just to get a reaction. If people think they are being heard you won't see half of the negative posts on here that just keep popping up. No one thinks game programmers or developers are infallible so if you don't know an answer an "we will look into it, or an we are aware of the problem" will suffice just fine.


So I am sure there are other people with more ideas than this but mine are pretty simple, they address the main issues I and the people I talk with experience, and it helps you to reestablish this game as the next gen multiplayer it has the potential to be (Or at least that I would like to see it be) .

Fingers crossed.
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#2
Yumi

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I'm on board with the first two parts of this suggestion. It's a good middle ground temporary fix for sure, and I like in particular the ideas for login and play rewards.

I don't think your final suggestion will be very effective though, because better communication will only satisfy a small portion of the community. The rest are only here to ****** unconstructively, argue about who is superior, and otherwise spew vitriol.

A real solution will require what you suggest, but some sort of internal community attitude shift will be needed too. And at this point, even this early in the MP community's lifespan, I'm not convinced it hasn't already gone beyond recovery.

Can a majority of forumers here stop constantly bitching, arguing, and being armchair whiners that complain about "spending sixty dollars for something that isn't exactly what I thought it was"?

I'm suprised this thread isn't already full of arguing and bitching already honestly.

I put up a thread about people's positive moments in DAMP and it got like 15 replies, half of which were mine bump replying peoples posts.

Someone puts up a complaint thread it gets 40 posts in a few hours.

I'm trying to keep the faith on this community though man :)
  • ElectricFeel aime ceci

#3
ElectricFeel

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Any constructive post will no doubt be derailed by trolls in no time, and this is mainly due to the general mood of all the people still playing, it is just pure frustration and this is the only outlet for people to feel like MAYBE they can reach someone that has the power to change things and express the same anger they feel when they play the game. I get it, I have rage quit gaming sessions due to bugs more than once, once you get to that point its hard to turn an attitude back to unwavering support. If something is done now I feel like its not 100% over for DAMP but I feel it just like everyone else that has played since release feels it, this is the time to do something, if nothing is done enjoy your mediocre success with this game that had all the tools to become something much more, develop loyal fans not unsatisfied customers.

#4
Robbiesan

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Thanks for taking the time to share your thoughts OP.  I have no arguments with anything you've posted here.

 

+10 towards BW communicating with the player community.  Even if it's locked forum posts providing updates and/or BW blog updates.  BW's silence is, well, surprising-considering they have shown themselves to be more communication oriented in the past.  We need BW to step up and communicate with us on a regular basis.



#5
coldflame

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While it is good to see that you are genuinely trying to provide a constructive feedback,  I don't think bioware cares anymore. People (company in this case) can only be helped if they want to. At this stage I see bioware wanting neither the help nor the feedback.

 

Bioware doesn't fricken care. They don't even check they own forum that often.



#6
Andy Kempling

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Not true, we read pretty much every post in here.


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#7
Yumi

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While it is good to see that you are genuinely trying to provide a constructive feedback, I don't think bioware cares anymore. People (company in this case) can only be helped if they want to. At this stage I see bioware wanting neither the help nor the feedback.

Bioware doesn't fricken care. They don't even check they own forum that often.

I've spoken to BWE employees via private message on this very MP forum. It does wonders if you send them a concise PM with some good wishes and a funny jpg followed with some bullet points of constructive criticism.

That's the kind of stuff they can take to tier bosses to effectuate change. It's hard for a boss to dismiss a pleasant customer with a short list of things that are really bringing the game down.
It is way easier for a boss to dismiss someone and pass the buck if you showed them 90% of the threads on the DAMP forum.

Do you really think the dev team doesn't think this game needs fixing?
Can they fix it themselves if their boss says **** it?
So you expect the devs to work 25 hours a day and never have a real life?

Some encouragement and positive reinforcement for the devs will get fixes and future content done faster than threads of psychotic rage and constant criticism and whining.

You don't have to condone the past mistakes and current ones. But please support them moving forward. They are the people at bio ware that care about us customers. The higher ups at the company are too far removed from the customers to care.

So please don't alienate the only BWE people that actually care about us.

Edit: lol with the well-timed ninja post Andy

#8
Bastion6six6

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Not true, we read pretty much every post in here.

Glad to hear it.  It would probably curb a lot of players frustrations if you guys actually posted on a relatively regular basis though instead of just silently browsing.  Even if a game is having problems, players are MUCH more forgiving if the developer openly addresses them, regardless of your plans to fix them (great example, how Digital Extremes handles their game, warframe, and its community).  Just a suggestion.  I know you guys are probably busy most of the time and don't want to come in here #1 because you'll be liable for whatever you say and #2 because a lot of players are upset, but there are ways around both of those things if you know how to handle it.


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#9
Dorje Sylas

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I'm trying to keep the faith on this community though man :)


All faith and good will was lost at Mass Effect 3. BioWare has been on the bumbling and stumble since Dragon Age 2. Is it any surprise there is a lot of negativity and skeptsisum flying around. The community is not made up of gullible children, but educated cynical adults who've been watching things degrade for years. Do that math, some of us have been customers of BioWare for over 15 years. Assuming someone played Baldur's Gate when they were 5, they can now participate in drinking games based on encountering unresolved bugs in new BioWare titles.

#10
N7 Tigger

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The log in reward is a good idea but possibly a little too generous. Maybe 100 gold first day then increasing by 100 each day until it caps at 700 after a week. I think the chests also need to cost more but contain guaranteed items like ME3. For example, 500 gold for a small chest with a chance of a Blue. 1250 gold for a medium chest with a guaranteed Blue and a small chance at a Purple. 2500 gold for a large chest with two guaranteed Blues each with a higher chance of being a Purple. The levels of items need looking at. Getting a level 13 Purple bow is not that exiting after you just got a level 21 Purple bow. In ME3 you had a sense of progression that is lacking here.



#11
Storm_Changer

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Not true, we read pretty much every post in here.

 
That must be an unpleasant experience, considering the state of the MP...

Edit - Also this.

Glad to hear it.  It would probably curb a lot of players frustrations if you guys actually posted on a relatively regular basis though instead of just silently browsing.  Even if a game is having problems, players are MUCH more forgiving if the developer openly addresses them, regardless of your plans to fix them (great example, how Digital Extremes handles their game, warframe, and its community).  Just a suggestion.  I know you guys are probably busy most of the time and don't want to come in here #1 because you'll be liable for whatever you say and #2 because a lot of players are upset, but there are ways around both of those things if you know how to handle it.



#12
coldflame

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Not true, we read pretty much every post in here.

Ok, I stand corrected and I appreciate that you have come here and said that.