52 réponses à ce sujet

[jtondee]

i held 1 hr 20 min and got someone was going to get codes and my cordless phone died and dropped the call. I was hoping they would call back as they asked for a contact number but nothing.

[JayLeo08]

thats a lie, ive been holding for 2hr 30mins so far

[bensmith91]

alright!!!!! I got in on my second chat try (I had the tab open as it hit 0, dunno if that is important, I didnt when it failed) and the guy asked for my gamertag, DOB, and account. He then went to "verify".....and about 10 minutes later he said everything was fixed and I checked and my GT was linked to the right account

[ATK007]

told them i needed my gamertag switched to my current ea email for ME2, he put me on hold for 2 mins, told me to restart the game, everything is working as it should now. good luck.

[bennett585]

where do you find the contact info for there phone number

[ATK007]

EA Tech # 650-628-1001

[MorningDemon]

Held for over an hour and a half int'l long distanced.. Little po'ed... Then another half hour to find out it's a screw up on Microsofts side... Gonna kill someone very soon.

[Elessar7]

On with a Tech Member now, he said it's 'Account Linking' when you get on with someone he'll ask for your email, First and last name, and telephone number. Then he'll give you a 12 digit 'Reference' number, incase you get d/c or need further support. He's had a ton of calls about it, he said he can move the persona straight to the account I wanted, took my XBL account and put me on hold again for a few moments.



As hassle as this is, it was a very quick fix. Now to go swap the email for my EA account and I'll be set. good luck to the rest of you, hopefully you don't have to wait as long as I did on hold (Total ended up being: 1 hr, 31 min.)

[hezekiah957]

Here's hoping it goes smoothly. Chat says 22 minutes for me, been on hold on phone for 14.

[Gr33nFairy]

Elessar7 wrote...

On with a Tech Member now, he said it's 'Account Linking' when you get on with someone he'll ask for your email, First and last name, and telephone number. Then he'll give you a 12 digit 'Reference' number, incase you get d/c or need further support. He's had a ton of calls about it, he said he can move the persona straight to the account I wanted, took my XBL account and put me on hold again for a few moments.

As hassle as this is, it was a very quick fix. Now to go swap the email for my EA account and I'll be set. good luck to the rest of you, hopefully you don't have to wait as long as I did on hold (Total ended up being: 1 hr, 31 min.)

Thanks for the info. Glad you got it all worked out! :happy:

[ODST 5723]

I gave up trying to get through the chat or phone over 5 hours ago



I sent in an email but don't expect a response for a good long while

[rickgolec]

Waited 1h30m, got on the phone with someone, everything was going fine, they asked me to go on hold for a minute, and 2 minutes later, the call was dropped. In the meantime, I was D/C'd from chat about 5 times (I tried different browsers and on a different computer, too). Debating giving up at this point.

[MorningDemon]

So everything has been sorted out.. Microsoft somehow changed my gamertag on EA... Kinda screwy but whatever... The only thing I'm kinda po'd about is the 2hr int'l long distance call... This whole ea system feels like it needs an overhaul.. And my tech took a small jab at me for owning a 360 saying I wouldn't have had this problem if I had a PS3...

[egseaglin]

what is the number to call i cant find it and i have been booted off of chat twice!

[hezekiah957]

650-628-1001



Just got a live chat DC, trying again but not very hopeful.

[Gr33nFairy]

MorningDemon wrote...

So everything has been sorted out.. Microsoft somehow changed my gamertag on EA... Kinda screwy but whatever... The only thing I'm kinda po'd about is the 2hr int'l long distance call... This whole ea system feels like it needs an overhaul.. And my tech took a small jab at me for owning a 360 saying I wouldn't have had this problem if I had a PS3...

Of course you would'nt have had this problem on the PS3 because this game is 360 exclusive. Did you tell him he is ******?

[Gr33nFairy]

Yeah, I'm getting booted from chat too. EPIC FAIL.

[MajrDisastr]

6 cancelled chat requests, almost 1.5 hours waiting on the phone now... Called from another phone in case the phone is also disconnected like chat...

[Gr33nFairy]

What I don't understand is why a company that can afford to use $100 bills as napkins doesn't have a toll free number.....

[MajrDisastr]

Gr33nFairy wrote...

What I don't understand is why a company that can afford to use $100 bills as napkins doesn't have a toll free number.....

Same reason they ****ed everybody over with this stupid code activation: they don't give a damn about people, they care about sweet green BUCKS.

[hezekiah957]

Well guess what? My call just got dropped after an hour on hold. Eff This Shizz.

[BADx Impulse]

Gr33nFairy wrote...

What I don't understand is why a company that can afford to use $100 bills as napkins doesn't have a toll free number.....

They do it is 1(866)543-5435

I'm still on hold...its been about 20 minutes.

KEEP HOPE ALIVE!

[Gr33nFairy]

Oh god no........ I just got disconnected after holding for over and hour and a half...... I don't know whether to laugh or cry.

[Halizan4]

still waiting, been chat cancelled 4 times and am still on hold after 1 hour and 22 minutes

[Giver220]

EA is angry that they made dlc free for an hour yesturday, about 1000-3000 people downloaded it.