14 réponses à ce sujet

[Mr_gamer987]

I pre-ordered ME2 from D2D and just installed it with all the DLC but whenever i try to start the game i get an exe loader failre box  that says "awc.dll load failed". does anyone know what this means or how i can fix it?

[S75Watts]

I also have the same problem. Bioware please help

[Izual-ionel]

Same Issue. From D2D. Acw.dll load failed. It ran the release date check then I get this error every time I try to play.

[S75Watts]

This could quite possibly ruin may day. Damn you D2D!!!

[phillip.chan]

Summary: Mass Effect 2 EXE Load failure on launch

Steps to Repro:
1. Purchase Mass Effect 2 Pre-order (Pre-Load) from Direct2Drive
2. On the directed day, using procedural instructions from D2D, unlock game on Jan 26th, 2010
3. Install Mass Effect 2
4. Run Configuration Utility
5. Save Configuration
6. Run Mass Effect 2 Launcher
7. Click on Download Content
8. Download and install pre-order content
9. Re-launch Mass Effect 2 Launcher
10. Click on Play

Observed Result:
Mass Effect  2 crashes to desktop with the following error message:
Exe Loader
awc.dll load failed

Expected Result:
Mass Effect runs.

Screenshot @ http://www.orsomething.org/ME2_ss.jpg

System Information follows:
Full DXDIAG @ http://www.orsomething.org/dxdiag.txt
------------------
System Information
------------------
Time of this report: 1/26/2010, 13:58:19
       Machine name: GAMERIG-MOBILE
   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
           Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.       
       System Model: G50VT              
               BIOS: Default System BIOS
          Processor: Intel® Core™2 Duo CPU     P7450  @ 2.13GHz (2 CPUs), ~2.1GHz
             Memory: 4094MB RAM
          Page File: 1859MB used, 6512MB available
        Windows Dir: C:\\\\\\\\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
     DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 9800M GS
     Manufacturer: NVIDIA
        Chip type: GeForce 9800M GS
         DAC type: Integrated RAMDAC
       Device Key: Enum\\\\\\\\PCI\\\\\\\\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1
   Display Memory: 2289 MB
 Dedicated Memory: 497 MB
    Shared Memory: 1791 MB
     Current Mode: 1280 x 720 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
   Driver Version: 8.15.0011.8603 (English)
      DDI Version: 10
   BGRA Supported: Yes
Driver Attributes: Final Retail
 Driver Date/Size: 5/27/2009 15:04:00, 9443840 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-456B-11CF-6852-993901C2C535}
        Vendor ID: 0x10DE
        Device ID: 0x062B
        SubSys ID: 0x19921043
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: NVIDIA HDMI Output (NVIDIA High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\\\\\\\\FUNC_01&VEN_10DE&DEV_0005&SUBSYS_10DE0101&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: nvhda64v.sys
         Driver Version: 1.00.0000.0035 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 9/5/2008 12:50:19, 58912 bytes
            Other Files:
        Driver Provider: NVIDIA Corporation
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\\\\\\\\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5645 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/17/2008 03:50:27, 1475352 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\\\\\\\\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5645 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 6/17/2008 03:50:27, 1475352 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX™ 2.0 Listen/Src: No, No
   I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.5645 (English)
      Driver Attributes: Final Retail
          Date and Size: 6/17/2008 03:50:27, 1475352 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Microsoft eHome Infrared Transceiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Microsoft eHome Infrared Transceiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Microsoft eHome Infrared Transceiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Microsoft eHome Infrared Transceiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC505
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC505
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC505
        FF Driver: n/a

      Device Name: LCM
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0B05, 0x175B
        FF Driver: n/a

Poll w/ Interrupt: No
______________

Modifié par phillip.chan, 26 janvier 2010 - 07:11 .

[Izual-ionel]

Ok so I reintalled. Ran the game without changing the settings and it worked. I also downloaded the software from adobe what ever that was. I also found that windows firewall was blocking something and it asked me if it wanted to unblock it.



Im off to try and download the DLC and see if it will work again.

[phillip.chan]

Also attempting a re-install. I'd rather play without DLC than not at all.

[Helmfast]

Have the same issue. Will attempt to reinstall. Hopefully it is all kosher after this.

[phillip.chan]

After reinstalling, it may be an issue with the Adobe AIR. DO NOT REFUSE THE INSTALL. I am attempting DLC installs to make sure that the problem was the AIR application, and not corrupted content installation.

[Helmfast]

Modifié par Helmfast, 26 janvier 2010 - 07:53 .

[Helmfast]

yeah, i do remember that popup when i first installed. hopefully that was the only issue.

[phillip.chan]

It's definitely the AIR application.



Make sure that during the install, you allow the installer to install the Adobe AIR connectivity software, or the game will fail with the awc.dll error. Problem solved. Thanks crappy installer.

[dalems]

how do I fix the acw.dll problem. It happens everytime I try to run the game.

I have downloaded and reinstalled it several times. Help!!

[Gorath Alpha]

Surely by now, D2D has a FAQ on their site about the failures of their digital version!

[EA Greg]

We had a sticky here for awc.dll errors. It went missing apparently. I'll look into getting it re-stickied



Please check this out:

http://social.biowar.../index/804361/1