Oh, this little ugly world 
You see - DA: I isn't a free gift for everyone. It is, actually, one of the most expensive games I've ever bought. 'Bought' part means I've paid my actual money to get it. And that means I'm a customer, and EA is a seller of the Bioware product.
When you buy a car the company that produced the car is responsible for the quality of the final product.
IT'S ****** RIGHT I'M NOT BEGGING FOR CHANGES, I WAS LIED TO BY PR! I GOT ****** SHITBAG INSTEAD OF MY MITSUBISHI LANCER FOR THE LAMBORGINI PRICE!
But as a loyal customer I'm not asking to solve customization and appearance problems for free. I can actually pay for it. You see?
I'M READY TO PAY THOSE BA****DS MORE THAN I DID ALREADY TO GET MY LANCER!
Which is unfair from my POV, but it's how the world works.
If we're talking about bugs here, I'm with you. That's something that's preventing everyone from enjoying the product, and it's not what was promised. But adding extra things, although it's great, and I would love it, it's just that, adding. They didn't fail to deliver, they never promised 40 hairstyles, or a beautiful dress for Skyhold.
It's like you like a car, you buy it, but then you want the company to paint it in another color, a color that wasn't included in the catalogue. And you're telling them they HAVE TO do it. At least, that's how I see it, correct me if I'm wrong. I agree in that we have to voice our opinions, it's just the way of voicing them of some fans what I don't like.
Note: I also bought DAI, it wasn't a free gift. I want the bugs fixed. I'll have to start another playthrough because in my current one, there's a bug where I can't get Dorian's quest. That's annoying. That's something they should fix ASAP. I'd love more hair options, some combat preferences represented, and a lot of other things, but I understand that's extra. And I'm sure they'll add them in the future, if we ask them nicely. I just don't understand the attitude of asking for something as though you were entitled to it, just because, without any kind of consideration for those who created this game, and all the work they put into it. Whatever, it's late and I'm tired, maybe the OP didn't mean it this way, it's just what I understood reading the title and all.