From start to finish, you will always have the same drop rate on any one specific piece. For beginners, that's great. For those with hours put in, it is excruciating.
To emphasize your point: A few days ago I got Caliban in a chest. Before that, I had spent almost 300k gold on chests without recieving a single useable item... (apart from Enhanced ring of Long Shot)...
As far as I'm concerned this game was the most fun the first week or so, even though completing missions was a lot harder then. I still play though. Still looking for that top tier shield, or keeping my spot on the leaderboards.
Also on another note: I rarely get hit by bugs. Why? I dont play in games with Elementalists. There are still lag issues, but thats minor and probably connected to my gaming hours.
If people want to invest time in this game or not is all up to them. If they find it fun - then great. If not, just play another game.
Also, I dont mind doing some carrying and helping for new players - but the game is honestly not that hard, and before you know it you'd be running missions on threatening, which is probably by far the most played difficulty.