26 réponses à ce sujet

[Redshaw88]

I know, it's another "not working" threads. Bare with me.

First it was the loading freeze error, but I managed to surpass that with the assistance provided on the boards. Now it's an issue where in the opening cinematic the video is utterly off from the audio; the audio, as far as I can tell, plays normally, where the video freezes for 20 seconds at a time before jumping ahead to match with the audio for another freeze that lasts 20 or so more seconds. It's so unbareable I've not bothered suffering through it to see how it affects game play yet. That will be my next test; I'll post the results.

My drivers are up to date and I'll post my specs below.

Video Card: 9600 Geforce
RAM: 2GB
Processor: AMD Athlon LE1620 (I'm not sure how this compares to the required Core 2 Duo E6700, but I chewed through Dragon Age with it at high settings without any difficulty).

I have plenty of memory and all evening to fix this. Any suggestions are appreciated.

[Redshaw88]

I understand if nobody has any answers to address this in particular, but could somebody tell me if I'm meeting the processor requirements?

[Redshaw88]

Bump for posterity.

[Deiser]

What are your settings? And is it safe to assume you're talking about ME2 and not 1?

[Redshaw88]

That would be correct.



And my settings are at average (I assume you mean game settings, yes?)



Now here's an update, regarding the still-playing opening video. The music and sound effects are streaming fine, event he image is still doing the wonky pausing and starting. However, with the audio, while the music and sound effects are going fine, all voice audio is cut. There is no sound from characters as their talking in this cinematic.

[Redshaw88]

Ak. Repost.

Modifié par Redshaw88, 26 janvier 2010 - 09:03 .

[Lemondish]

I'm having a similar problem, but in my case the audio and video are both working perfectly fine...except they're out of sync. I haven't seen it stop or freeze like yours. I haven't allowed it to get into actual gameplay to see how it works until I can solve the issues in the cut scenes as well. Let me know any solutions you try out and I'll do the same, maybe the problems are related.

[Gebut]

So its only the cinematics and not ingame?

[Redshaw88]

Righto. I managed to suffer through it up to the first conversation with Ashley. It was still doing frame freezes even in the dialogue menu. Also, I noticed that while the music and sound effects (explosions, etc.) were all in synch and fine, there were no voices from the game characters at all, during the cinematic or brief conversation I had. I was mortified, least to say, and exited the game before proceeding any further. I don't want to have the awesomeness of this game ruined by some trivial technical problems.

Modifié par Redshaw88, 26 janvier 2010 - 09:09 .

[Lemondish]

I suffered through my issues as well and noticed that the special effects like the explosions and the enemy ship's weapons were all proper so for me its only the voices. I'm playing my imported female Shepard from ME1, so my conversation was with Kaiden. I didn't have any of the frame freezes you're having, but it was sort of impossible to tell if the problem existed any longer because we're both wearing masks.

Modifié par Lemondish, 26 janvier 2010 - 09:25 .

[Redshaw88]

I'm on hold with EA games now. The current queue is only 20 minutes, oddly, so either they're lying or they have rawksome tech support, considering the circumstances.

[Lemondish]

So far I haven't found a solution that fixes my problem so I can't really help with yours yet =/ I may try tweaking some audio settings in my BIOS to see if that works. What motherboard do you have? Are you using a dedicated sound card or just the on board sound?

[Budajo]

My situation has been the same as Lemondish's. Sound effects ran in-sync, but not voices. Each character's conversations are being cut-off during in-game conversations as well.



If this info is useful, and thanks for any assistance

Quick Hardware Breakdown:

Win XP-Pro 64bit

2.8 Intel Duo

5GB RAM

GeForce 9600GT 512MB Video Card

SB X-Fi Audio Card

[KirilenkoBG]

Same problem here. Already posted in another thread http://social.biowar...06/index/772168 but no one looked i guess

[Redshaw88]

I'm not sure about the sound card. It's HD Realtek though and it's worked well for me for as long as I can remember. I think my motherboard is an Asus 7.5.

[metalcalf]

i tried tech support. when my wait period was over, they disconnected me and told me tech support wasn't avail., that is why its moving so fast. We keep calling and NOBODY is there........

[Redshaw88]

Well these are supposedly the "self-help" boards aren't they? You have to email Bioware/ EA Games to get professional help I think.

[Deiser]

Oh hold on.... I think something similar happened to me in ME1. Go into settings -> Sound and disable the option that renders sound from your hardware (not sure if ME2 has it or not, and can't run it to find out since I'm doing a defrag on my main comp >_>).



If it's there, that should fix your sound problem for the most part if it is anything like the ME1 issue. Just note that it might not FULLY work immediately (at least for me it didn't, though the syncing was still somewhat better), so if it doesn't just load the save, move to a different area, save, then restart the game and load the save. Your issue should be resolved then.

[Lemondish]

Any luck on the phone with them redshaw?

I played a bit further and found that my problem isn't occurring in the normal in game conversation things, just during the cut scenes. I think your processor is a single-core CPU, but I'll need to verify that. Unfortunately, if so, that isn't good news. Here's an excerpt from the readme...

"Mass Effect 2 does not run optimally on a computer with a single core CPU. We recommend that Mass Effect 2 PC is not played on a system with a single core CPU."

EDIT: Also, @ Deiser. There doesn't appear to be any similar option like that in the audio settings. There is an "Enable Audio" option in the Configuration Utility, but I honestly have no idea what it does.

Modifié par Lemondish, 26 janvier 2010 - 09:48 .

[Redshaw88]

I'll try that next, Deis, thanks.

[Redshaw88]

Still on the phone, unfortunately. Just hit the 30 minute marker.



And thanks for the info, mate. I do know that it runs upwards of 200 Ghz, but that just might not be cutting it. We'll see how it pans once some of the obvious glaring tech issues are smoothed out by patches and ****e. Might simply be time for another upgrade, *shrug*.

[KirilenkoBG]

Game runs smoothly for me when i get past all the cutscenes and can save and quit. But eventually another prerendered cutscene appears and i have to repeat the process, the problem wouldn't be that bad if it didn't happen everytime i use the navmap to jump on a different system.

[csclark13]

I have sound issues as well. The dialogue between characters never finishes. The last 2 or 3 words in their sentence is cut off. Also, the opening scene was severely out of sync. God I hope they release a patch soon.

[bennethos]

same issue with the last 2 or 3 words that get cut off, my video's are playing too fast.



I read somewhere you have to disable video overclocking it fixes the problem. But I'm not overclocking my card... so I'm still stuck with the problem

[MeepZero]

I'm having the same problem with Mass Effect 1, 2 and Dragon Age actually. I've noticed also during any prerendered cinematic that the video plays faster than the audio in these games. I messed around with the Bink player and found the audio files in ME2. The problem there is thats about all I know.



Running e6600 Core 2

6 GB ram

Windows 7