You know, I'm glad you finally realized how the US economy works. I don't care what the company sells or does, if it's a for profit company, the public is the cash cow, they want to mmilk every dollar they can out of us. Sure they offer customer service and support because, if it's bad enough to get a good number of us cows to stop giving money milk, they have to fix it or, do something to appease us so we'll give money milk again.
Now, there are a few amazing support folks over at EA, I know this form personal experience, spent nearly a year with one working on resolving issues with another EA game. Lots of back and forth email, live chat, this and that diagnostics or error report sent, etc... We solved the problem and, the support agent I worked with compensated me well. (posters, t- shirts and, two free games - one of which was DA:O not long after it's release. So I don't feel too bad being one of their cash cows. 