41 réponses à ce sujet

[Fast Jimmy]

This thread needs more Sheeple references. Cows are so passé.

[AlanC9]

Yes, they won't do Day 1 DLC again anytime soon... but only because the customers were unified in their outrage. Most of the time people are too divided.

Yep, and now we have complaints that it's taking too long to release SP DLC. I used to joke that the solution to the complaints was to make day 1 DLC and then hold it for a month so people wouldn't whine about it. I guess maybe I was accidentally right?

[robertthebard]

Yeah, we can. When they start disrespecting us, it's when they get too big and domineering. Good companies have good support, they listen to their fans, they interact with their fans more than to make dismissive comments and close down inappropriate threads, and take into consideration any problems reported. Granted, it's not viable to address every single player. But between ignoring people and complaints completely and instead releasing content DLCs and addressing every single player separately there's a middle ground. I'd like to see that middle ground sometime from EA, cause I haven't so far in 15 years of experience with them. With Bioware at least, there used to be a few people roaming around the forums listening and talking with people. Now that EA's on top, these have disappeared as well. So, yeah, I would hazard the suggestion that this disrespectful company has gotten big and domineering.

So you feel like you should be able to go into McDonald's, disrespect the employees and still get served? Closing inappropriate threads is the same thing as removing customers that behave inappropriately. But let's look at some of the inappropriate threads that have been shut down:

Make Sera bisexual, or heterosexual males being discriminated against, is that the one that calls Cassandra a man? I didn't bother to read it.

Actually, there are, or were the last time I looked, still active posts by the dev team in threads like the PC community concerns thread. That's nice of them to try to stay on top of damage control, until it gets as bad as it got for them in the ME 3 boards, anyway. Some of the stuff that went on over there was criminal, literally, as in death threats can be prosecuted. Be grateful we get what we get, all things considered.

I would go so far as to suggest that you feel far more entitled than you actually are. Firstly, you're mad because EA might have the audacity to make money, and to report to their Board of Directors, the people that control whether or not people get to keep their jobs, approximately how much money they think they'll make. I hate to break this to you, but even mom and pop businesses have these projections going on, so that they can determine whether or not they can afford to stay in business, or whether or not they can afford to keep all the employees they may have. That's the nature of the beast. If you're not making enough money to stay in business, or to keep your job, you may be out of business, or unemployed. Companies that operate for profit, trying to make a profit isn't showing disrespect to their customers, they're doing business as usual. As a consumer, if you don't like what they're selling, you have the right to not buy it. Any other rights you think you're entitled to are fabrications of your own mind.

[BioWareMod03]

Hey everyone. Let's keep it on topic and civil in here.

[Octarin]

So you feel like you should be able to go into McDonald's, disrespect the employees and still get served? Closing inappropriate threads is the same thing as removing customers that behave inappropriately. But let's look at some of the inappropriate threads that have been shut down:

Make Sera bisexual, or heterosexual males being discriminated against, is that the one that calls Cassandra a man? I didn't bother to read it.

Actually, there are, or were the last time I looked, still active posts by the dev team in threads like the PC community concerns thread. That's nice of them to try to stay on top of damage control, until it gets as bad as it got for them in the ME 3 boards, anyway. Some of the stuff that went on over there was criminal, literally, as in death threats can be prosecuted. Be grateful we get what we get, all things considered.

I would go so far as to suggest that you feel far more entitled than you actually are. Firstly, you're mad because EA might have the audacity to make money, and to report to their Board of Directors, the people that control whether or not people get to keep their jobs, approximately how much money they think they'll make. I hate to break this to you, but even mom and pop businesses have these projections going on, so that they can determine whether or not they can afford to stay in business, or whether or not they can afford to keep all the employees they may have. That's the nature of the beast. If you're not making enough money to stay in business, or to keep your job, you may be out of business, or unemployed. Companies that operate for profit, trying to make a profit isn't showing disrespect to their customers, they're doing business as usual. As a consumer, if you don't like what they're selling, you have the right to not buy it. Any other rights you think you're entitled to are fabrications of your own mind.

 

Um. Right. I have no problem with mods closing down inappropriate threads. I take exception to them doing *only* that. Which is what I said, apologies if it wasn't clearer. My problem is that ALL the mods are doing is closing down threads and giving monolectic replies linking to twitter responses to our problems. And no, I don't mean this stupid thread, it's half-troll thread anyway, I mean the important threads out there, like for example here:

 

http://forum.bioware...after-creation/to which the enlightened response was:

 

 

https://twitter.com/...513769503412225may be of interest

 

 

This is my problem. That they don't bother. Not that they shouldn't shut down inappropriate threads. 

[robertthebard]

Um. Right. I have no problem with mods closing down inappropriate threads. I take exception to them doing *only* that. Which is what I said, apologies if it wasn't clearer. My problem is that ALL the mods are doing is closing down threads and giving monolectic replies linking to twitter responses to our problems. And no, I don't mean this stupid thread, it's half-troll thread anyway, I mean the important threads out there, like for example here:
 
http://forum.bioware...after-creation/to which the enlightened response was:
 

 
This is my problem. That they don't bother. Not that they shouldn't shut down inappropriate threads.

While I don't disagree with that latter point overly much, if there's a resource that already addresses it, I'm not against being linked to it. It's sort of like having two threads about the same topic, although, in the case of Twitter, I'd just as soon they posted the same info here, if they lock the duplicate thread with a link to the original, I'm cool with that. Back in the day when I used to moderate an MMO forum, it was kind of an unspoken rule, lock a dup thread with the link to the original in the post where it's locked. The alternative is, depending on the question/answer complexity, having to type out a lot of information, or copy/paste it over and over. This is, after all, the BSN, and it's not uncommon to have 2 or more threads on the first page covering the same discussion. Plus, tomorrow is Tuesday, so a lot of the staples will likely reappear.

[Chenoah]

Isn't that any company/corporation/business? Money. Unfortunately it makes the world go round. Your dollar is your vote. It does suck but that is sadly how it works. 

[Dakota Strider]

One of the unwritten rule of capitalism, is that you provide a product that others want.  You try to make the customer happy first, and the money will follow.  If your first priority is to make money, eventually you will lose your customers. 

[Octarin]

One of the unwritten rule of capitalism, is that you provide a product that others want.  You try to make the customer happy first, and the money will follow.  If your first priority is to make money, eventually you will lose your customers. 

 

Thank you. It's amazing how most people simply fail to see this.

[Octarin]

While I don't disagree with that latter point overly much, if there's a resource that already addresses it, I'm not against being linked to it. It's sort of like having two threads about the same topic, although, in the case of Twitter, I'd just as soon they posted the same info here, if they lock the duplicate thread with a link to the original, I'm cool with that. Back in the day when I used to moderate an MMO forum, it was kind of an unspoken rule, lock a dup thread with the link to the original in the post where it's locked. The alternative is, depending on the question/answer complexity, having to type out a lot of information, or copy/paste it over and over. This is, after all, the BSN, and it's not uncommon to have 2 or more threads on the first page covering the same discussion. Plus, tomorrow is Tuesday, so a lot of the staples will likely reappear.

 

No, it's not a duplicate thread... it's just an example of the many threads that Bioware mods have replied to and basically told us that they are actively ignoring us... anyway.

[robertthebard]

No, it's not a duplicate thread... it's just an example of the many threads that Bioware mods have replied to and basically told us that they are actively ignoring us... anyway.

Sorry, I figured you'd pick up on the subtext there: If there is a resource available that answers the question, linking to it is acceptable. There is not, nor should there be a requirement for Mods/Devs to constantly re-enter the same information every time someone asks a question that has been asked and answered previously. That they provide a link to that information sort of indicates the contradiction to your point, doesn't it? If they're actively ignoring us, why bother to reply at all, let alone reply with a link to relevant information?

[Octarin]

Sorry, I figured you'd pick up on the subtext there: If there is a resource available that answers the question, linking to it is acceptable. There is not, nor should there be a requirement for Mods/Devs to constantly re-enter the same information every time someone asks a question that has been asked and answered previously. That they provide a link to that information sort of indicates the contradiction to your point, doesn't it? If they're actively ignoring us, why bother to reply at all, let alone reply with a link to relevant information?

 

You still don't get where I'm coming from... I don't want them to reply all the time, or to every thread, I want them to reply, WHEN they reply, with something useful and helpful, like they used to do. A link to some twitter account thrown to our face without any further word isn't replying. It's ignoring. Especially when the link basically says "no promises". There is no relevant information given. I really don't know how to explain this better. If you still don't get it, then I'm sorry, I tried. 

[robertthebard]

You still don't get where I'm coming from... I don't want them to reply all the time, or to every thread, I want them to reply, WHEN they reply, with something useful and helpful, like they used to do. A link to some twitter account thrown to our face without any further word isn't replying. It's ignoring. Especially when the link basically says "no promises". There is no relevant information given. I really don't know how to explain this better. If you still don't get it, then I'm sorry, I tried.

Here's the thing, you claim you're being ignored by linking a post where they not only replied, but supplied a link to useful information, or, rather, information they thought would be useful. The fact that they replied at all indicates that they aren't ignoring you, coupled with the fact that they did indeed try to give you useful information. The problem here is that I totally get where you're coming from, but that I can see that them making an effort to meet the needs expressed shows that they aren't ignoring you. Ignoring you would mean that they don't even acknowledge the issue at all. This is not the case, as you demonstrated with your link. Providing the link is trying to be helpful, but you choose to disregard that so that you can continue to claim that you're being ignored. Now, if it's related to your platform petition in your sig, issues may not be as easy to resolve as flipping a switch. Finding fixes may indeed take time, because first they have to duplicate the problem, then they have to root out the cause of the problem, then they have to come up with and apply fixes, and then they have to test those to see what happens.

Insisting that they didn't correct your issue the day they learn about it means that you're being ignored isn't factual, it's emotional, if understandable. That doesn't make it true, but it's understandable. If you're having these issues, and want to stay up to date on what's being done, maybe follow those links, instead of pretend that they aren't provided to show you that they are indeed working on the issues.

[Octarin]

Nevermind, forget about it, I'm just not getting across it seems. 

[DaemionMoadrin]

Here's the thing, you claim you're being ignored by linking a post where they not only replied, but supplied a link to useful information, or, rather, information they thought would be useful. The fact that they replied at all indicates that they aren't ignoring you, coupled with the fact that they did indeed try to give you useful information. The problem here is that I totally get where you're coming from, but that I can see that them making an effort to meet the needs expressed shows that they aren't ignoring you. Ignoring you would mean that they don't even acknowledge the issue at all. This is not the case, as you demonstrated with your link. Providing the link is trying to be helpful, but you choose to disregard that so that you can continue to claim that you're being ignored. Now, if it's related to your platform petition in your sig, issues may not be as easy to resolve as flipping a switch. Finding fixes may indeed take time, because first they have to duplicate the problem, then they have to root out the cause of the problem, then they have to come up with and apply fixes, and then they have to test those to see what happens.

Insisting that they didn't correct your issue the day they learn about it means that you're being ignored isn't factual, it's emotional, if understandable. That doesn't make it true, but it's understandable. If you're having these issues, and want to stay up to date on what's being done, maybe follow those links, instead of pretend that they aren't provided to show you that they are indeed working on the issues.

 

You are wrong for the most part.

 

What we got so far from BioWare is a mix of "No comment" and "It's done when it's done" without any idea whatsoever what they are actually working on. That is not helpful, that's a delaying tactic. Personally I feel linking to some social media instead of answering here is insulting but that's my personal bias.

 

BioWare barely managed to get DA:I to run on last gen consoles and when you ask them about the problems there (game not starting, textures not loading, game breaking bugs) then you deserve more than "There's nothing we can do."

 

You can't let marketing take over customer support, that's not going to work.

[metatheurgist]

Thank you. It's amazing how most people simply fail to see this.

I think most people see that. It's just not something they teach in business school. The great business that is successful for years working a niche market might get respect, but all the accolades go to the businesses on top with the maximum market share. No one aspires to be a solid 2nd place, that's like anti-business thinking.

[DaemionMoadrin]

I think most people see that. It's just not something they teach in business school. The great business that is successful for years working a niche market might get respect, but all the accolades go to the businesses on top with the maximum market share. No one aspires to be a solid 2nd place, that's like anti-business thinking.

 

Not every company has the potential to become number one on the market. Sometimes it is better to be the best in your genre instead.

BioWare could easily dominate the market for quality, story-driven RPGs. They have two excellent IPs with Dragon Age and Mass Effect and could probably make another Star Wars or Jade Empire game as well.

Too bad that they went another route.