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Dear Bioware.


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#1
Guest_Juromaro_*

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Disclaimer: The views about to be expressed below are that of myself and like-minded individuals only. They mainly speak for me, but may extend to others should the situation see fit. Now I know that some of you will not resist the urge to troll and flame, if you feel that is what is needed then by all means go ahead. It will just further prove what I have to say.

 

 

 

Bioware, I am writing this post to let you know that at the end of the day 1-6-2015 US Mountain Time, I will unlike you on facebook, and I am uninstalling all of my Bioware labeled games. Not because your games are bad, on the contrary I loved each and every one of your games, and I still do, to a point. It is your forum staff and customer interactions that has made this decision for me. I truly loved your company, and waited eagerly for each game you announced. I leave you a saddened consumer.

 

Your forum staff likes to pick and choose which topics to close and which to keep open. I've been noticing it alot more since the release of Inquisition. Some threads like the Gay Knight in Shining Armor I can understand being left open, as nothing wrong with the topic and discussion going on in said topic. But the moment someone creates a thread that has to do with Straight romance options, Straight preferences or anything that mentions Straight as a sexuality gets flamed to death, funny(lame) GIF pictures, "Drink" games, etc, all the childish things the other side of the community accuses us of being/doing.

 

Now you would say "Well those topics are toxic" and yes some of them are and deserve to be closed, but a few haven't been. Some bring the word "Agenda" or "Pandering" into their post and while yes lack of knowledge on the meaning of those words can cause a post to be misconstrued as something else, it still remains that those topics are closed. Instead of the forum mods removing the posts that derail the thread, or simply asking the original poster to "reword" before locking and hiding said thread. Yet threads like these are still up and unlocked: http://forum.bioware...tube-is-stupid/for almost 8 pages this thread has been "hurr durr religion is dumb, straight is dumb hurr durr" since this morning(over 12 hours). Yet it remains, while threads asking for "Prettier" straight male romances are flamed and closed.

 

I'm quite aware that most of this is the communities fault. As mods close those threads because the hate and anger that flows from those threads can be quite toxic, But should someone post an "Anti-Gay" GIF, joke, statement in one of these "Gay Knight" threads that post is removed instead of locking the thread. Why don't the mods do this with the "Straight" threads(barring the ones that actually deserve being closed)?

 

Some of you will come in here, try to post a counter-argument and that is fine, some will flame, some will post a GIF or two. Some will agree, some won't, some will say "Can I have your stuff" like it is funny and original. Likes will be passed out like they mean something, but honestly this thread isn't for you, it is for Bioware. To let them know no matter how insignificant my being a customer is in the Grand Scheme of things, that they are losing me. To clarify: I am not Anti-Gay, I am not Pro-Straight. I am Pro-Person.

 

On the Customer Service part: The lack of interaction with your consumers and fans regarding the many bugs, glitches and general issues is sad. You should at least keep people up to date on where you are at regarding the issues and problems people are facing. A "We're looking into it" or a "No Comment" response is not good enough. We are not in the 90's where problems are addressed during stock holder meetings. You will not lose out on business by saying "Oh yeah we are currently here and here on this bug issue". You have daily users on Facebook, Twitter, and these forums. You can keep us in the loop. You just decide not to.

 

 

-Juromaro

 

 

TL;DR: Wah Wah, Cry Cry Quitting Bioware QQ.


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#2
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son if I had to uninstall games because of the people on the internet, my current computer would be two cooking sticks, a window frame and 6th grade circuit table


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#3
Angry_Elcor

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#4
daveliam

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I can understand leaving the forums and not buying future games if you feel this way.  But I'm not following the logic behind uninstalling your games.  You say you love them and you've already given Bioware that money.  Might as well continue to enjoy the games that you already paid for and enjoy.  Uninstalling them won't teach Bioware a lesson. 


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#5
Guest_Juromaro_*

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I can understand leaving the forums and not buying future games if you feel this way.  But I'm not following the logic behind uninstalling your games.  You say you love them and you've already given Bioware that money.  Might as well continue to enjoy the games that you already paid for and enjoy.  Uninstalling them won't teach Bioware a lesson. 

 

Uninstalling them is for me, the post mainly for Bioware. Only reason I respond at all now is because you and a few others have been of the reasonable sort. Others like the first 2 posters are not worth the time.

 

I'm aware that Uninstalling doesn't really matter at this point since it's unlikely Bioware will even know, but right now they are just taking up space. All of them have been played to death. But true, I could have left out the "uninstalling" part in my post, but alas it is there.



#6
Angry_Elcor

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Only reason I respond at all now is because you and a few others have been of the reasonable sort. Others like the first 2 posters are not worth the time.

 

Those few others are the forums' famous "invisible posters" that only you can see? Also, I love how you quitting BioWare lasted from 5:17 p.m. to 6:06 p.m. the same day. I'm sure BioWare will feel the sting of losing you from the forums for 49 minutes. It probably took you longer to write your first post.



#7
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Those few others are the forums' famous "invisible posters" that only you can see? Also, I love how you quitting BioWare lasted from 5:17 p.m. to 6:06 p.m. the same day. I'm sure BioWare will feel the sting of losing you from the forums for 49 minutes. It probably took you longer to write your first post.

 

 

Well since you can't read let me go ahead and dumb it down for you.

 

First line of my post:

"Bioware, I am writing this post to let you know that at the end of the day 1-6-2015 US Mountain Time"

 

Fifth Paragraph:

"Some of you will come in here, try to post a counter-argument and that is fine, some will flame, some will post a GIF or two. Some will agree, some won't, some will say "Can I have your stuff" like it is funny and original. Likes will be passed out like they mean something, but honestly this thread isn't for you, it is for Bioware. To let them know no matter how insignificant my being a customer is in the Grand Scheme of things, that they are losing me. To clarify: I am not Anti-Gay, I am not Pro-Straight. I am Pro-Person."

 

Signature:

"I firmly believe a majority of BSN users skim over what was said, pick out what they want to reply to and go from there." -Juromaro

 

 

And to further explain you're lack of reading comprehension. I state in the first Paragraph that I am leaving at the end of the day. Not because of the Forum Users, but because of the Forum Staff and Consumer Interactions(Customer Service).

 

 

But please continue I value your opinion so very much :)



#8
AlanC9

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I'm giving him a "like" for the TL;DR.
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#9
Zobert

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Those few others are the forums' famous "invisible posters" that only you can see? Also, I love how you quitting BioWare lasted from 5:17 p.m. to 6:06 p.m. the same day. I'm sure BioWare will feel the sting of losing you from the forums for 49 minutes. It probably took you longer to write your first post.

 

I'm sorry but it is not a requirement to be a forum member to be a player and customer.  As an adult and a consumer I find it a bit silly the way that people treat new forum members.  No one need join the cult of Bioware to like the product.  It's not a religion we need attend to on Sundays.  If we post it's because we feel like it, not because it's a requirement.

 

These forums, outside of Feedback and Suggestions, are for the fans that will always buy Bioware.  It is a way for the company to drum up a devout Inquisition army that can storm the webs and defend it on other forums. It's a smart savvy move by a smart savvy company and it is at all times a for profit company.  The Feedback portion is for everyone.  We need not be here for 100 hours with a thousand posts to respond.

 

Making the rabid fanbase happy is not EA's goal.  They need to keep you satisfied, not happy.  They need to make angry customers happy and new customers intrigued.


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#10
Catwall

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It sounds like your fundamental grievance is with the community, and well, that's understandable. There are a lot of frustrating elements to the community here, most of them typical of larger online forums (cliquishness, highly contextual and prone to "vs" thinking, poor reading comprehension, etc) As it is, I still think it's important to stick around if it's important to you, and I think it is, as evidenced by your opening post. People don't generally compose lengthy missives for things they don't actually care about (well, maybe Aaron Sorkin does).

 

Communities are not changed by the people who leave. They are changed by the people who stay. If you are detecting bias on the part of the moderation staff, try to have a discussion with one of them. I'm a mod on a developer's much smaller forum, but the same concerns occur there, and when they do, it's typically appreciated when someone respectfully broaches the subject. If your outreach is not courteously received, then you might consider moving on completely.


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#11
Zobert

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Uninstalling them is for me, the post mainly for Bioware. Only reason I respond at all now is because you and a few others have been of the reasonable sort. Others like the first 2 posters are not worth the time.

 

I'm aware that Uninstalling doesn't really matter at this point since it's unlikely Bioware will even know, but right now they are just taking up space. All of them have been played to death. But true, I could have left out the "uninstalling" part in my post, but alas it is there.

 

Do you enjoy the game?  If so, don't worry about the people on the forum.  EA is just as evil a corporation as Walmart.  I have a friend who works for them.  They make a fun product, but at the end of the day they still look to profit.  Don't expect them to be huggy feely.  Expect them to put out a bugfree product (which they have not done).

 

I think you expect too much to think that they will defer to or treat the same those straight male customers of the game series.  They are not the market they are covering with their products.  Unless they intend to be the next Call of Duty (which they won't) they already know that their series depends not on straight males but women and the GLBTQ community's support.  I'm sure on the Call of Duty boards it's the opposite.

 

Understand that as a company they must support their target customers over those that are not as wedded to the product. I would do no differently nor would you.  That's just business.



#12
Guest_Juromaro_*

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It sounds like your fundamental grievance is with the community, and well, that's understandable. There are a lot of frustrating elements to the community here, most of them typical of larger online forums (cliquishness, highly contextual and prone to "vs" thinking, poor reading comprehension, etc) As it is, I still think it's important to stick around if it's important to you, and I think it is, as evidenced by your opening post. People don't generally compose lengthy missives for things they don't actually care about (well, maybe Aaron Sorkin does).

 

Communities are not changed by the people who leave. They are changed by the people who stay. If you are detecting bias on the part of the moderation staff, try to have a discussion with one of them. I'm a mod on a developer's much smaller forum, but the same concerns occur there, and when they do, it's typically appreciated when someone respectfully broaches the subject. If your outreach is not courteously received, then you might consider moving on completely.

 

Very true, while I do dislike a majority of this community(see above). I do find the forum moderation extremely bias. I've not seen any mods or Bioware Employees ever communicate on the forum about this particular subject. Only about what they currently reply to. As far as I'm aware Mods and Staff don't hold private messages at length on these forums. They always defer to the default "We are looking into it, in the mean time check here here and here." Responses. Anyone who has played SWTOR can attest to that.

 

And really they don't have time for it, which I understand, but as the Feedback section says "You have something you want the staff to read, get it on paper here." I want Bioware to know that their Customer Service is lacking. That their staff is lacking. and my reasons on why I think that.

 

I used to(probably still am idk haven't played it in awhile) be a Forum Mod for Rampid Interactive's game Outwar. I know full well the duties, and troubles staff has to go through. I remember when the Admins and Staff used to communicate daily with their customers, and it was the Customer's that slowly caused them to not communicate.

 

I didn't really need to make a post at all, I could have just went ahead and left, that is true. I know full well making a thread like this invites people like Angry_Elcor who just have to say something negative. That is the Internet. I don't know why, I guess I'm holding out hope that maybe Bioware will see this and that losing even one person due to Customer Service would open their eyes and cause change. Silly me I guess lol



#13
Angry_Elcor

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Well since you can't read let me go ahead and dumb it down for you.

 

First line of my post:

"Bioware, I am writing this post to let you know that at the end of the day 1-6-2015 US Mountain Time"

 

Fifth Paragraph:

"Some of you will come in here, try to post a counter-argument and that is fine, some will flame, some will post a GIF or two. Some will agree, some won't, some will say "Can I have your stuff" like it is funny and original. Likes will be passed out like they mean something, but honestly this thread isn't for you, it is for Bioware. To let them know no matter how insignificant my being a customer is in the Grand Scheme of things, that they are losing me. To clarify: I am not Anti-Gay, I am not Pro-Straight. I am Pro-Person."

 

Signature:

"I firmly believe a majority of BSN users skim over what was said, pick out what they want to reply to and go from there." -Juromaro

 

 

And to further explain you're lack of reading comprehension. I state in the first Paragraph that I am leaving at the end of the day. Not because of the Forum Users, but because of the Forum Staff and Consumer Interactions(Customer Service).

 

 

But please continue I value your opinion so very much :)

 

tl;dr



#14
AlanC9

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I think you expect too much to think that they will defer to or treat the same those straight male customers of the game series.  They are not the market they are covering with their products.  Unless they intend to be the next Call of Duty (which they won't) they already know that their series depends not on straight males but women and the GLBTQ community's support.  I'm sure on the Call of Duty boards it's the opposite.
 


Is there any actual evidence of this?

#15
Guest_Juromaro_*

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Do you enjoy the game?  If so, don't worry about the people on the forum.  EA is just as evil a corporation as Walmart.  I have a friend who works for them.  They make a fun product, but at the end of the day they still look to profit.  Don't expect them to be huggy feely.  Expect them to put out a bugfree product (which they have not done).

 

I think you expect too much to think that they will defer to or treat the same those straight male customers of the game series.  They are not the market they are covering with their products.  Unless they intend to be the next Call of Duty (which they won't) they already know that their series depends not on straight males but women and the GLBTQ community's support.  I'm sure on the Call of Duty boards it's the opposite.

 

Understand that as a company they must support their target customers over those that are not as wedded to the product. I would do no differently nor would you.  That's just business.

 Honestly I do not enjoy Inquisitions, but the reason is far away from the forums. EA in my opinion isn't Evil, EA Stockholders are. But I don't blame them. It's not the expectation of Bug Free games that has me at this situation. It is Forum Bias.

 

Since they hide closed topics most of the time I can't really give examples of the threads that should have just had posts removed instead of being closed, but the only examples I have are the link posted and the Gay Knight in Shining Armor thread(While that thread is civil there is no issue with that thread). The Youtube is Dumb thread has 8 pages of "Ha ha religion dumb, straight dumb, they dumb" posts. Yet it remained open. While someone making a post about wanting better straight options gets flamed and closed. They should just remove the flame posts not close the thread unless the OP is just trolling.



#16
Zobert

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Is there any actual evidence of this?

 

Yes, and I'll provide numerous links to support this casual conversation because I really feel like this whole feedback section thingie is so that I can debate strangers about an extemporaneous comment.  When I come back with the 50 links we'll get Judge Judy to rule on it, k?



#17
Zobert

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 Honestly I do not enjoy Inquisitions, but the reason is far away from the forums. EA in my opinion isn't Evil, EA Stockholders are. But I don't blame them. It's not the expectation of Bug Free games that has me at this situation. It is Forum Bias.

 

Since they hide closed topics most of the time I can't really give examples of the threads that should have just had posts removed instead of being closed, but the only examples I have are the link posted and the Gay Knight in Shining Armor thread(While that thread is civil there is no issue with that thread). The Youtube is Dumb thread has 8 pages of "Ha ha religion dumb, straight dumb, they dumb" posts. Yet it remained open. While someone making a post about wanting better straight options gets flamed and closed. They should just remove the flame posts not close the thread unless the OP is just trolling.

 

Okay, but so?

 

Is religion dumb to you?  Are straight people dumb to you?  Why do you let people tell you who you are and rent that space in your head?

 

They are strangers. 

 

Someone on here could tell me my mother's a ****** and it would mean absolutely nothing to me.  Being liked by pixels on a screen isn't what it's all about.  I feel like having a say in a game I just spent $60 frickin' dollars on.  They can ignore ME if they like because I'm having a say.



#18
Farangbaa

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I think you expect too much to think that they will defer to or treat the same those straight male customers of the game series.  They are not the market they are covering with their products.  Unless they intend to be the next Call of Duty (which they won't) they already know that their series depends not on straight males but women and the GLBTQ community's support.  I'm sure on the Call of Duty boards it's the opposite.


Well goshdarnit. Never knew I was gay.

Guess I gotta call my girlfriend now.
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#19
Zobert

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Oh I can see them panicking already at Bioware.

'OMG, you guys! This guy is uninstalling the games he already payed for!!!'

Even I can feel the pain. They're just sitting there on your money knowing their games are not on your harddisk anymore.

 

And you're so filled with ennui that you can't be bothered except that you are.  It bothers people on here for some reason that people are unhappy with the product or the forum.  Why?

 

It's just a game and it's just a forum.  But...there is always crying.  Sometimes that helps.



#20
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Oh I can see them panicking already at Bioware.

'OMG, you guys! This guy is uninstalling the games he already payed for!!!'

Even I can feel the pain. They're just sitting there on your money knowing their games are not on your harddisk anymore.

 

And your point? Did they have that same stance over the ME3 endings? No, a couple thousand people sent them cupcakes and they changed it. Yes they don't lose the money I already spent, but they will lose money I planned on spending.

 

You cannot have a business without repeat consumers, and while(as I stated earlier but again selective reading) My being a consumer does not matter in the grand scheme of things they lose my future business. Be that 100 Dollars or Thousands it doesn't matter.


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#21
Zobert

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Well goshdarnit. Never knew I was gay.

Guess I gotta call my girlfriend now.

 

Cool.  Because I'm certain I called you gay instead of speaking of market trends.  :rolleyes: 

 

I try to do that to people as often as possible--Hey, gay person!  Yo!  Gay dude!  Sometimes I call people Wookies, but you got to be called gay.  Rad, huh?  Be sure to call her so that the two of you can talk about how cool it is to point out to a random stranger the error of their silly ways on the Internet.  I'll be here eating chips and thinking about who I'll call gay next.


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#22
Farangbaa

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And your point? Did they have that same stance over the ME3 endings? No, a couple thousand people sent them cupcakes and they changed it. Yes they don't lose the money I already spent, but they will lose money I planned on spending.
 
You cannot have a business without repeat consumers, and while(as I stated earlier but again selective reading) My being a consumer does not matter in the grand scheme of things they lose my future business. Be that 100 Dollars or Thousands it doesn't matter.


They won't lose your future business. You will buy one of their next games again, because you love their games.

Seriously, the amount of people I've seen on here that would NEVER buy a Bioware product again after ME3 that I see posting in the DA:I sections playing the game is just astonishing.

Cool.  Because I'm certain I called you gay instead of speaking of market trends.  :rolleyes: 
 
I try to do that to people as often as possible--Hey, gay person!  Yo!  Gay dude!  Sometimes I call people Wookies, but you got to be called gay.  Rad, huh?  Be sure to call her so that the two of you can talk about how cool it is to point out to a random stranger the error of their silly ways on the Internet.  I'll be here eating chips and thinking about who I'll call gay next.


My apologies, I misread.
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#23
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Okay, but so?

 

Is religion dumb to you?  Are straight people dumb to you?  Why do you let people tell you who you are and rent that space in your head?

 

They are strangers. 

 

Someone on here could tell me my mother's a ****** and it would mean absolutely nothing to me.  Being liked by pixels on a screen isn't what it's all about.  I feel like having a say in a game I just spent $60 frickin' dollars on.  They can ignore ME if they like because I'm having a say.

 

No, not the posts or the people. The fact that the thread is still up and unlocked, while other threads that get derailed by people like Elchor get locked and hidden instead of those posts being removed and those users being banned like other forums. I'm agnostic. I'm a staunch support of the LGBT community and have been for decades. I've argued for both sides on these forums the last few months.

 

But they are not my issue. My issue is with the Forum mods that will allow a thread like that stay open, but close a thread when someone says a straight option sucks.



#24
coldflame

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Very true, while I do dislike a majority of this community(see above). I do find the forum moderation extremely bias. I've not seen any mods or Bioware Employees ever communicate on the forum about this particular subject. Only about what they currently reply to. As far as I'm aware Mods and Staff don't hold private messages at length on these forums. They always defer to the default "We are looking into it, in the mean time check here here and here." Responses. Anyone who has played SWTOR can attest to that.

 

And really they don't have time for it, which I understand, but as the Feedback section says "You have something you want the staff to read, get it on paper here." I want Bioware to know that their Customer Service is lacking. That their staff is lacking. and my reasons on why I think that.

 

I used to(probably still am idk haven't played it in awhile) be a Forum Mod for Rampid Interactive's game Outwar. I know full well the duties, and troubles staff has to go through. I remember when the Admins and Staff used to communicate daily with their customers, and it was the Customer's that slowly caused them to not communicate.

 

I didn't really need to make a post at all, I could have just went ahead and left, that is true. I know full well making a thread like this invites people like Angry_Elcor who just have to say something negative. That is the Internet. I don't know why, I guess I'm holding out hope that maybe Bioware will see this and that losing even one person due to Customer Service would open their eyes and cause change. Silly me I guess lol

 

Well the fundamental mentality of BSN or the internet is like this... 'I am always right and you are always wrong. If you do not accept my world view, then you are a bad person and deserve to be judged and publically humiliated.' 

 

You get the point...


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#25
Catwall

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My apologies, I misread.

This sentence is an absolute internet unicorn. If more people would actually say this, imagine how different things might be.


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