Disclaimer: The views about to be expressed below are that of myself and like-minded individuals only. They mainly speak for me, but may extend to others should the situation see fit. Now I know that some of you will not resist the urge to troll and flame, if you feel that is what is needed then by all means go ahead. It will just further prove what I have to say.
Bioware, I am writing this post to let you know that at the end of the day 1-6-2015 US Mountain Time, I will unlike you on facebook, and I am uninstalling all of my Bioware labeled games. Not because your games are bad, on the contrary I loved each and every one of your games, and I still do, to a point. It is your forum staff and customer interactions that has made this decision for me. I truly loved your company, and waited eagerly for each game you announced. I leave you a saddened consumer.
Your forum staff likes to pick and choose which topics to close and which to keep open. I've been noticing it alot more since the release of Inquisition. Some threads like the Gay Knight in Shining Armor I can understand being left open, as nothing wrong with the topic and discussion going on in said topic. But the moment someone creates a thread that has to do with Straight romance options, Straight preferences or anything that mentions Straight as a sexuality gets flamed to death, funny(lame) GIF pictures, "Drink" games, etc, all the childish things the other side of the community accuses us of being/doing.
Now you would say "Well those topics are toxic" and yes some of them are and deserve to be closed, but a few haven't been. Some bring the word "Agenda" or "Pandering" into their post and while yes lack of knowledge on the meaning of those words can cause a post to be misconstrued as something else, it still remains that those topics are closed. Instead of the forum mods removing the posts that derail the thread, or simply asking the original poster to "reword" before locking and hiding said thread. Yet threads like these are still up and unlocked: http://forum.bioware...tube-is-stupid/for almost 8 pages this thread has been "hurr durr religion is dumb, straight is dumb hurr durr" since this morning(over 12 hours). Yet it remains, while threads asking for "Prettier" straight male romances are flamed and closed.
I'm quite aware that most of this is the communities fault. As mods close those threads because the hate and anger that flows from those threads can be quite toxic, But should someone post an "Anti-Gay" GIF, joke, statement in one of these "Gay Knight" threads that post is removed instead of locking the thread. Why don't the mods do this with the "Straight" threads(barring the ones that actually deserve being closed)?
Some of you will come in here, try to post a counter-argument and that is fine, some will flame, some will post a GIF or two. Some will agree, some won't, some will say "Can I have your stuff" like it is funny and original. Likes will be passed out like they mean something, but honestly this thread isn't for you, it is for Bioware. To let them know no matter how insignificant my being a customer is in the Grand Scheme of things, that they are losing me. To clarify: I am not Anti-Gay, I am not Pro-Straight. I am Pro-Person.
On the Customer Service part: The lack of interaction with your consumers and fans regarding the many bugs, glitches and general issues is sad. You should at least keep people up to date on where you are at regarding the issues and problems people are facing. A "We're looking into it" or a "No Comment" response is not good enough. We are not in the 90's where problems are addressed during stock holder meetings. You will not lose out on business by saying "Oh yeah we are currently here and here on this bug issue". You have daily users on Facebook, Twitter, and these forums. You can keep us in the loop. You just decide not to.
-Juromaro
TL;DR: Wah Wah, Cry Cry Quitting Bioware QQ.




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