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Known issues and activating account information


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#476
A Puzzled Mind

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Freezebyte wrote...

Its been over a day and EA still has not resolved my ticket of my CE codes being not usable. This is BS!!



I thought the Dragon Age debacle was bad, but this is the worse I've ever seen. It'd be nice the Bioware coulda just gotten rid of Cerberus network and leave it to Microsoft to hand out the DLC bc I still can't ****ing connect to the servers.

#477
Guest_unknown0517_*

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wrexingcrew wrote...

unknown0517 wrote...

Nothing really happened after I posted in the thread.


How long have you been waiting for? I've seen it take anywhere from under an hour to several hours - but I've yet to hear that it didn't work. Better than waiting in chat - or at least you can do both (or even all three if you want to call at the same time). It's also possible that their response times are slower overnight (U.S. time).

Just a reminder for anyone else still having issues linking their XBL gamertag to their EA account: try this thread (which is what unknown0517 is talking about).

EDIT: For anyone trying to enter EA live chat for support, go to support.ea.com, then click on "Email Us" on the left-hand side under the "Support Links" section. Then select the appropriate platform, game (Mass Effect 2 obviously), and then "Account/Billing" and "Account Linking" - you'll be entered in the chat queue. Again, I don't recommend this option. I tried five half-hour chat sessions (all canceled right at the end) before I gave up. Some people have reported success, though, so it's worth a shot if you're waiting on that thread or a call.


I think I've been waiting for more than a day actually...Maybe some of the info I gave was wrong, although I answered it to the best of my ability...It would help if I could discuss any snags with someone in real time since the mods do not respond to that thread. 

#478
wrexingcrew

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unknown0517 wrote...

I think I've been waiting for more than a day actually...Maybe some of the info I gave was wrong, although I answered it to the best of my ability...It would help if I could discuss any snags with someone in real time since the mods do not respond to that thread.


Ah gotcha, sorry to hear that - I had only been hearing success stories. Maybe try PMing the EA mod that started that thread, re-listing your information, and explaining that you haven't seen any results/are afraid you might have listed something incorrectly.

I thought I'd provided a different birthday for my other EA account (they ask for birthday as a means of verifying you do own both accounts you're trying to link), so I mentioned that and then included the join dates for both accounts. Seemed to work.

#479
ashish67

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exboomer wrote...

ashish67 wrote...

Plz can anybody tell me how do i know my socialbioware acc is connected to my gamertag

Go to ea.com and see what your gamertag and pw is there. If it isn't the same on this website then it isn't connected. You will have to delete your profile on this website and then use the "link to my ea acct" option on the registration page.


Thnx for the reply when i go to ea.com i see 4-5 diffrent ashish67 some of it is linked to bf1943,bfbadcompany but i do not see anyone linked to masseffect to plz help me guys  :(

#480
Onegrayjedi

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Looks like everybody is having this effect



As for me, it says that the code is uncognizable

Anyway to change that?



PS sorry of spelling errors

#481
Miksoft

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And what about the content for the Digital Deluxe Edition, I downloaded the in game Items and DLC (Weapons, armor, Zaeed, etc), but the art book, soundtrack, Behind the scenes and comic book I don't know where they are. Someone help me Please!!!

#482
Druid WOlf_

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I managed to Fix my EA account, but now when I try and redeem my code HERE, this is what happens :


You are logged in with your EA account. Please fill in some additional fields to proceed. 

I fill in all the personal Info but  it keeps saying my email adress is already in use. NO ***! I'm try to link the Bioware and EA accounts but it keeps saying it's in use. Any idea how to fix this mess ?


I just need to move on to Profile Setup, and I'm sure I can get this thing working. Arg. 

Modifié par Druid WOlf , 28 janvier 2010 - 05:00 .


#483
MassEffected3

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Chris Priestly wrote...

Chris Priestly wrote...

you mean the same ea support that cancelled my chat twice and had me on hold for two hours?


Yes. We are all busy, EA Support included, helping customers. We appreciate your patience as we try to help everyone with problems.



:devil:



Can you put the preorder items of armor on the xbox live martketplace there has to be an easier way to get the preorder items cuz linking the accounts doesnt seem to work :whistle:

#484
ChukRoast

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Hi all:



Is anyone else experiencing this issue:



I purchased the collectors edition which comes with the Collectors Armor and Gun -- I imported my Shepard Vanguard character from ME1 -- when I got to my armor and weapon configuration in the game -- I was able to don the collector armor -- but for some reason the game gives the gun to Zaeed??!! -- So does anyone have an idea about this -- great that I paid for a gun that I can't seemingly use -- I have fooled around in the weapon config screen but I don't see how to transfer the gun from Zaeed to me?

#485
CannonO

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Knowing EA, do you think the Terminus armor and Blackstorm will be on the marketplace in a few months? I hope so because I am scared to try and use this setup they made.

#486
HF100

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ChukRoast wrote...

Hi all:

Is anyone else experiencing this issue:

I purchased the collectors edition which comes with the Collectors Armor and Gun -- I imported my Shepard Vanguard character from ME1 -- when I got to my armor and weapon configuration in the game -- I was able to don the collector armor -- but for some reason the game gives the gun to Zaeed??!! -- So does anyone have an idea about this -- great that I paid for a gun that I can't seemingly use -- I have fooled around in the weapon config screen but I don't see how to transfer the gun from Zaeed to me?


You have to be able to use the weapon i.e. a soldier to be able to equip it.

#487
WrexEffex

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Onegrayjedi wrote...

Looks like everybody is having this effect


And it's in mass quantities.

Wait a minute....mass........effect......Mass Effect!!! That's why it's called...yes, it all makes sense now.

#488
A Puzzled Mind

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WrexEffex wrote...

Onegrayjedi wrote...

Looks like everybody is having this effect


And it's in mass quantities.

Wait a minute....mass........effect......Mass Effect!!! That's why it's called...yes, it all makes sense now.


Dude, I don't they can fix most os these. Apparently, EA give me the wrongs directions than what is in the game. Ppl being told put in the wrong email address. Codes misprinted. Codes to be incorrectly inputted. I'm frustrated right now because it seems like I just committed a dozen errors and spent 80 dollars for nothing.

#489
jwaj2002

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Torpasia same here, except I'm not willing to pay $20 for something I've already entered just because the card was wrong!

#490
ChukRoast

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HF100 wrote...

ChukRoast wrote...

Hi all:

Is anyone else experiencing this issue:

I purchased the collectors edition which comes with the Collectors Armor and Gun -- I imported my Shepard Vanguard character from ME1 -- when I got to my armor and weapon configuration in the game -- I was able to don the collector armor -- but for some reason the game gives the gun to Zaeed??!! -- So does anyone have an idea about this -- great that I paid for a gun that I can't seemingly use -- I have fooled around in the weapon config screen but I don't see how to transfer the gun from Zaeed to me?


You have to be able to use the weapon i.e. a soldier to be able to equip it.


This seems like such a total waste! -- what's the point of offering an in-game bonus for the loyal gamers who played ME1 and import their character if they are going to not make it a universal weapon -- didn't they think about this possibility???!  I figured it might be something stupid like this -- but I just feel let down now - like I wasted money or something. -- wait I did.

#491
Justinian_A

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Alright. I am running into an extremely frustrating problem...has anyone else seen this and seen a solution for it?

I can link my Xbox live tag with the EA account easily enough, but when I try to log on here with my Xbox live tag it tells me that the display name is already in use. Then when I search for it or try to retrieve the password...it tells me no such name exists! Naturally, I keep getting timed out of EA's chat, but since the problem is happening here on Bioware's forums, I'm worried they'll tell me to sod off.

#492
HBC Dresden

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Edit: nevermind, I figured out my own question.

Modifié par HBC Dresden, 28 janvier 2010 - 08:19 .


#493
AngryPyros

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Okay, has there been any confirmation of anyone getting the Mass Effect Galaxy reward? Because I must confess that I am a bit confused about the process. I tied my award unlock in with the correct e-mail associated with my EA account/XBL tag, but the award does not show up under the My Promotions page. Likewise, I've put both Miranda and Jacob in a squad together but, as far as I am aware, I have not encountered any special dialogue, let alone a reward or unlock. Am I missing something here?

Registering the other DLC has worked just fine, but this Galaxy reward is throwing me off.

Modifié par AngryPyros, 28 janvier 2010 - 08:01 .


#494
MassEffected3

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Chiggybuns wrote...

Ok I finally got through to someone on the phone (1 1/2 hours wait) and they CAN and WILL sync any gamertag to your EA account no problem. This helps if you are one of the people that used a different email account for your EA account and Xboxlive account.

1 650 628 4322 is the Console number I called.

Again, it was a long wait but there is not need to make new accounts on either system. I used my code already and didn't have the same email accounts on the two accounts and was still able to resolve my issue. Hope this helps! =)


But did you get the armor and gun w/ the preorder or did you preorder? im trying to get the preorder stuff just wondering

#495
Jon Kuek

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emailed EA singapore and they told me i've activated my cerberus card for xbox 360 version instead. I wonder how that could happen?Mine is the pc version. I hope they could rectify it back

#496
kilshock

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most of the people that have been experincing problems are due to when to free downloads that were pulled from live yesterday.some people didn't have any problems,but it appears that the rest of the community have been having serious problems.after reading the forms here at work I decided to wait till the next day to try everything.i doubled checked everything to make sure I had everything in order and I reread all of the post posted from bioware for trouble shooting.so far so good.I hope everyone the best for the problems they have been experincing and wish u well with you journey with the game.

#497
Wookiehole

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Hi everyone,



My UK xbox 360 CE has just arrived. Do people think it is a good idea to ignore the whole online cereberus/ DLC etc. for the time being and play the game once through without it? and then register online in a couple of weeks time when the bugs have been ironed out?



Also I understand that the helmet of the Collectors armour cannot be removed, therefore playing the game once through without it will let me experience the full benefit of the cutscenes. On future play throughs wear the collectors armour since I have previously seen all the cutscences.

#498
Iamoncewas

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Is it easier to just do the Ceburus network download offline rather than risk running into the ever increasing number of problems online?

#499
Orrock

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i just got me2 yesterday. tried to play it this morning and got stonewalled by a issue. the beginning scenes go by fine but as soon as i get control of my char and am told to get my pistol and armor out of the locker i have a problem. it says to push spacebar but nothing happens. i tried changing key mapping and still nothing. the only keys that do anything are movement keys. wondering how i get my keys to respond and how to fix this.

#500
SOUR PWR

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wooohoo got all my armor special gun and Zaeed bioware came through. At the start main menu there is a laptop on the left there will be another laptop opening on the right use the right bumper to see what you have in ther cerberus network.

Also the special character will not automatically show up you have to read a message on your ship computer to pick him up in a certain planet.