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Known issues and activating account information


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#176
dad2brenna

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apparently I was suppose to a card with a code for the cerebus network thingy in the game box. No such card anywhere in the box. Anyone else have this problem? Any suggestions on what to do?

#177
ChukRoast

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Is anyone having difficulty importing their ME1 saved game? Am I supposed to put the saved game folder in a specific place for ME2 to recognize it --



so far when I go to the import ME1 character page -- I just get a blank screen with an 'import' button in lower left side -- when I push -- nothing happens -- no files are displayed to select --



anyone else getting this? anyone have suggestion for fix?



thanks

#178
Goliathan007

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All of you are acting like this is the end of the world. Stop the qq and wait. Throwing a fit will not make it go any faster. Go outside and get some fresh air, ride a bike, watch some tv, eat a good meal. There is more to life then ctrl-alt-del for hours and hiting the refresh on the forums.

***or press cancel and play the game without dlc Image IPB

#179
Silellak

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The worst, and most inexcusable, part of all this is that people are having trouble because they FOLLOWED THE DIRECTIONS provided by EA and Bioware on the pre-order/Cerberus Network cards. It's not like the customers have done anything stupid - they did EXACTLY what they were told. No mention was made anywhere of links between your XBox Live Gamertag, EA Account, and Bioware Social Account.

#180
MurderJunkieX77

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Is there a Ea support number so i can call them to talk to them because they wont answer my chat requests and are taking extremely long to answer my questions and emails

#181
Mordendrak

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EA / Bioware need to own up and either post of video of the engineers responsible for this mess getting a pink slip or providing some nice new free DLC via the Cerberus network once the issues are fixed.

#182
dad2brenna

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apparently I was suppose to a card with a code for the cerebus network thingy in the game box. No such card anywhere in the box. Anyone else have this problem? Any suggestions on what to do?

#183
ElectricTool

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It seems like they fixed the issue. I got past the "Please Wait..." screen, was able to enter my Cerberus Network code, and am currently downloading all the available DLC.

#184
Inriri

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Well, I managed to get into the game. I just did a double check at http://social.biowar...ntitlements.php and now Zaeed and the armor/weapon combo have (Cerberus Network) next to them.

#185
Turian Taurus

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ElectricTool wrote...

It seems like they fixed the issue. I got past the "Please Wait..." screen, was able to enter my Cerberus Network code, and am currently downloading all the available DLC.


Hey ElectricTool, what was the full list of DLC ?

The reason i ask is alot of people are getting the collectors armor even if they did not buy the CE.

#186
Rogue Eagle

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I can't help but think that this is all a bit overly complicated for what it is.

#187
MurderJunkieX77

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my downloads say cerberus network armor and weapon then 2 terminus armor things one for 360 is blank like the cerberus network and thats the system i need it for the other is for pc which says download which doesnt make sense since i got the game and entered the code to be for my 360..

#188
MurderJunkieX77

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my downloads say cerberus network armor and weapon then 2 terminus armor things one for 360 is blank like the cerberus network and thats the system i need it for the other is for pc which says download which doesnt make sense since i got the game and entered the code to be for my 360..

#189
pcalahan

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Is it up to me to get with EA to merge my accounts? I have redeemed the codes on the PC, as so many have, under this account, however my EA account is merged with a different Bioware account. I don't know what to do.



My codes come up as in use ... and I redeemed them under an unlinked account. Sigh. Is there any hope of a transfer of some kind?

#190
pcalahan

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Also, I'm a 360 user. You PC users who got your DLC up and running ... kudos to you, and enjoy!

#191
StupifiedLemon

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I need help I opened my xbox version of Mass Effect 2 and it said to register it online so I redeemed the code (like it said) and I got nothing. It registered for the PC version and not for Xbox. I purchased the Cerberus Network, The Gamestop exclusive Terminus Armor and Singularity missile launcher, and the Blood Dragon Armor. If Bioware could help with this I would really appreciate it.

#192
Daeion

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Gr8Horned1 wrote...

Can someone explain this: Near the beginning of the game when you meet Jacob........I selected the dialogue "Lead the way" or something like that. We were shooting at enemies across a platform that were coming out of a door. All of a sudden the screen got real weird....looked like red vines coming out from all sides of the screen and the enemies kept coming out. I eventually ran out of ammo and then the screen went back to normal. This happened a couple of times. Any ideas what happened? Was it a glitch?



It's their super cool new way of showing you that you are taking dmg like every other shooter instead of having a healthbar.

#193
Daeion

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ChukRoast wrote...

Is anyone having difficulty importing their ME1 saved game? Am I supposed to put the saved game folder in a specific place for ME2 to recognize it --

so far when I go to the import ME1 character page -- I just get a blank screen with an 'import' button in lower left side -- when I push -- nothing happens -- no files are displayed to select --

anyone else getting this? anyone have suggestion for fix?

thanks


You need to select the configure option from the initial pop up menue.  There will be an option ont he left that says saved games.  Click that and then navigate to your bioware folder with ME1 and saves in it.  On my windows 7 machine that folder was actually in my documents, not under the x86 Mass Effect folder.

#194
Moopz

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I can confirm it works now - I put in the code through the Social Network earlier today and now I can download Cerberus content. Thanks Bioware!

#195
Freezebyte

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This is utterly a bunch of crap Bioware......

#196
Freezebyte

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This is utterly a bunch of crap Bioware......

#197
Chris Priestly

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Hello Mass Effect 2 fans

A fix has been implemented for owners of Mass Effect 2 PC Collector's Edition who encountered problems activating the Cerberus Content on their Cerberus redemption cards.

Anyone who encountered this problem before needs to start the game, click to connect to the Cerberus Network, and enter in your EA Online account  used to redeem the Cerberus Network code when you first tried to redeem your code and download your content. Doing this will now get you access to the Cerberus Network and you can download the exclusive content.

New players trying to activate the Cerberus Network will not encounter this issue.

Please try this and let us know if you encounter any further problems with this issue.

We are continuing to work on otehr issues. When we have information on them, we will let you know.



:devil:

#198
Little Paw

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Maviarab wrote...

Good stuff chris, thanks.

will refer to this if I have any issues on friday :)


Good stuff?
How so?

#199
Little Paw

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Maviarab wrote...

Good stuff chris, thanks.

will refer to this if I have any issues on friday :)


Good stuff?
How so?

#200
Buggy0074

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I find it very frustrating to have to jump back in forth between multiple systems just so that we can get registered to download a couple of items we already paid for, for what appears to be nothing more than a requirement from the publisher trying to protect their ownership of online content from being resold. It took me quite a while to sort everything out, and this was after I went through a similar long drawn out process for Dragon Age that was equally frustrating. I still don't have everything unlocked...very annoying and complex for such a simple thing, please fix it for future games.