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Open Letter to BioWare


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#51
Faeryia

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It isn't rude, it's the truth. It's calling the spade a spade. Personally I would have begrudged my fate for being unable to get an xbone, like I did with Fable 3, but I wouldn't have felt cheated, robbed, ignored and smack down the stupider of them all. I would have said ok, i'll wait and get it when i have money to get the xbone. 

 

I agree completely. Of course they will stop making games for Xbox360. It will probably take me a year or two to save up to get a second gen console, but despite my dire economical situation, I will be able to upgrade eventually. That is how things work. 

 

And I would have totally understood if BioWare had opted to not release DA I for old gen consoles. I would have been a bit miffed, but it would have made perfect sense.


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#52
Octarin

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I would like to state that I have been a player of Bioware games since the release of Baldur’s Gate 1 back in 1998 and have been an ardent supporter of Bioware since that day.  With the release of Dragon Age: Origins I had great hopes that this would be a return of sorts to those days.  I loved DA:O and still do, it is one of my favorite games still just as BG1 and BG2 are.  With the release of Mass Effect 1 I fell in love with that series as well as it was a fresh take on the fantasy RPG and RPG’s in general.  This started to change with the release of Dragon Age 2.  DA2 felt rushed to me and while the story and the characters introduced were great, the gameplay and layout seemed bland and much smaller in scope than DA:O was.  With Mass Effect 3 and the controversy surrounding the ending to the trilogy I was not a supporter of the “Take Back Mass Effect” campaign, but I was more disheartened with the direction Bioware seemed to be going.  With Dragon Age Inquisition I refused to read any reviews, told friends to shut up if they mentioned anything about the game to me because I was going to buy the game with the last bit of faith I had left in Bioware.  I will say that it is a great game and the story is well done.  When the bugs aren’t showing up the multiplayer is very fun when it works properly.  The issues this game has are so obvious that I will no longer be buying anything from Bioware at release again, and if I do, likely not until it is on a deep discount.  I will no longer support Bioware since they seem to have strayed far from the principles they used the have and are unwilling to communicate with their fans (the comment about Reddit being used over the official forums).  You have finally broken me down EAWare and have lost a fan of 16 years.
 
Sincerely,
Waukeen25

 

 

You and me both. QFE here.


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#53
Kipp-vas-Xerinae

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Yes, Bioware is ignoring the entire gaming community in fear of...who knows what, unless you are a blind fanboy stroking their ego. Then they will respond to you. 

This sort of cowardly behaviour I have zero respect or time for. 

There are some serious issues with this game on many levels, but what Bioware is doing is covering it all up with GOTY awards and blocking anyone who is less than over-the-moon about DAI.

 

The fact that we've paid a substantial amount of money for a product they seem now to be unwilling to support raises a lot of red flags for me.

 

Something is very very wrong....

 

Wait, wait, wait. They seriously do that? I'm disappointed, it seems that someone got to much power, ugh, good job bioware you lost my respect.

 

As for OP i feel sorry for you and everyone that suffers due to technical issues, what i also found awful is the fact that old-gen versions cost the same amount as a PC and new gen versions (because i cannot imagine the fact that they could not release DA:I on old gen systems, we know how it works).

 

Ugh i don't know even know what should i add, i simply feel odd right now...


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#54
Dubya75

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Wait, wait, wait. They seriously do that? I'm disappointed, it seems that someone got to much power, ugh, good job bioware you lost my respect.

 

As for OP i feel sorry for you and everyone that suffers due to technical issues, what i also found awful is the fact that old-gen versions cost the same amount as a PC and new gen versions (because i cannot imagine the fact that they could not release DA:I on old gen systems, we know how it works).

 

Ugh i don't know even know what should i add, i simply feel odd right now...

 

Sadly, that is the case. They are completely ignoring anyone who has anything other than praise (or a GOTY award in hand) for them. While a LARGE portion of the gaming community are getting more and more disgruntled by the lack of communication, and more importantly, the lack of a patch to fix some very legitimate issues, people such as Mark Darrah, Executive Producer for Dragon Age (to mention but one) spends his time re-tweeting GOTY awards and a bunch of other nonsense to make themselves look like saints. They are turning a blind eye to the outcry on their official forums.


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#55
Kipp-vas-Xerinae

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Sadly, that is the case. They are completely ignoring anyone who has anything other than praise (or a GOTY award in hand) for them. While a LARGE portion of the gaming community are getting more and more disgruntled by the lack of communication, and more importantly, the lack of a patch to fix some very legitimate issues, people such as Mark Darrah, Executive Producer for Dragon Age (to mention but one) spends his time re-tweeting GOTY awards and a bunch of other nonsense to make themselves look like saints. They are turning a blind eye to the outcry on their official forums.

 

(Disgusted noise). For me this screams "immature" ;/ I don't even know what should i add, that's really awful, those people should be fired, ok maybe i'm too harsh, but i really hate when people act like that...



#56
Dubya75

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(Disgusted noise). For me this screams "immature" ;/ I don't even know what should i add, that's really awful, those people should be fired, ok maybe i'm too harsh, but i really hate when people act like that...

 

Their behaviour towards the fan-base is no doubt a strategy to limit any legal repercussions. They know they f*cked up big time, and they are doing damage control.



#57
keyip

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Anyone wondering about the slow patch, Laidlaw's already said patching has been slowed down because of the holidays.



#58
Kipp-vas-Xerinae

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Their behaviour towards the fan-base is no doubt a strategy to limit any legal repercussions. They know they f*cked up big time, and they are doing damage control.

 

I guess you're right, but i personally hate silence and i also do not like the fact that Bio do not actively communicate with fans through they own forums, for me silence is far worse...



#59
Dubya75

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Anyone wondering about the slow patch, Laidlaw's already said patching has been slowed down because of the holidays.

 

Oh he said that? Where, exactly? 



#60
keyip

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His twitter account. I was going through his tweets and it feels like things have wound down for the holidays also. However, interestingly enough he was mocking a comment he saw on the internet about "facerolling on nightmare." I'm pretty sure that was written on the Bioware forums so it implies he is keeping abreast of issues.

 

Tweet in question : https://twitter.com/...954494053371904



#61
keyip

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Are there we go. They're on holiday break: https://twitter.com/...984963442688001



#62
Dubya75

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His twitter account. I was going through his tweets and it feels like things have wound down for the holidays also. However, interestingly enough he was mocking a comment he saw on the internet about "facerolling on nightmare." I'm pretty sure that was written on the Bioware forums so it implies he is keeping abreast of issues.

 

Tweet in question : https://twitter.com/...954494053371904

 

OK thanks! Would have been great if he left a comment on the actual forum....you know....the OFFICIAL forum, where people are actually trying to hear from Bioware?

 

I hate to sound cynical, but I don't believe a word that individual says. They chose to release a game just before the holidays, and with that choice, certain responsibilities get attached. There are people in ownership of this game who STILL can't play it due to bugs. But hey....it was the holidays. That makes everything OK...


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#63
keyip

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OK thanks! Would have been great if he left a comment on the actual forum....you know....the OFFICIAL forum, where people are actually trying to hear from Bioware?

 

 

Ahaha, that's fair enough. But when Pillars of Eternity released their early access game, and their forums melted down, Josh Sawyer was answering questions on the Something Awful forums, so maybe it's a new tactic game studios are developing XD

 

EDIT: Typed the wrong Sawyer...



#64
Rawgrim

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Anyone wondering about the slow patch, Laidlaw's already said patching has been slowed down because of the holidays.

 

I think that is a very reasonable explanation, though.



#65
Rawgrim

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OK thanks! Would have been great if he left a comment on the actual forum....you know....the OFFICIAL forum, where people are actually trying to hear from Bioware?

 

I hate to sound cynical, but I don't believe a word that individual says. They chose to release a game just before the holidays, and with that choice, certain responsibilities get attached. There are people in ownership of this game who STILL can't play it due to bugs. But hey....it was the holidays. That makes everything OK...

 

I can't continue the game due to a bug. Stuck in Orlais since december. I can wait awhile extra though. But still. EA should have spent more money on the development and making the game more bug-free when they released it. Too bad they felt buying awards and reviews were more important.


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#66
Dubya75

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I can't continue the game due to a bug. Stuck in Orlais since december. I can wait awhile extra though. But still. EA should have spent more money on the development and making the game more bug-free when they released it. Too bad they felt buying awards and reviews were more important.

 

Indeed! And while we are waiting for the holidays to wear off, other games like Far Cry 4 that was released at the same time as DAI, are already getting DLC expansions!



#67
Dean_the_Young

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I don't expect anything other than what I paid for, which is a game that is playable and has the functions I was lead to believe by BioWare that it should have, and has the graphic quality that you would expect an Xbox360 or PS3 game should have. Right now I have a game that looks like it was released at least 15 years ago, that goes mute every time I travel to a different area, that has background music that plays for about five seconds before fading out, with hardly any banter at all I might add, and the dialouge-wheel during quest related banter never highlights. All these issues combined ruins my experience of the game. And I have reported these problems both in threads here and on the EA Help forum many times. I've also posted on the Dragon Age Inquisition and BioWare Facebook-pages, but instead of replying or just ignoring me as per usual, they blocked me. 

 

Sorry, I didn't mean for this to turn into a rant, but I am honestly at my wits end here. 

 

So, where were the unplayability issues you were mentioning before?

 

With the exception of the dialogue wheel highlighting during banter, none of those are the sort 'can't play' faults you seemed to be implying before. Even the dialogue wheel is rather minor, and as for you not enjoying the relatively sparse area music or the rate of banter (a common complaint across many platforms)?



#68
Keitaro57

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So, where were the unplayability issues you were mentioning before?

 

With the exception of the dialogue wheel highlighting during banter, none of those are the sort 'can't play' faults you seemed to be implying before. Even the dialogue wheel is rather minor, and as for you not enjoying the relatively sparse area music or the rate of banter (a common complaint across many platforms)?

Please read this : 

http://forum.bioware...x-these-issues/

 

In this thread, we list a lot of issues. Some are minor but some are lethal to the gameplay. For exemple, not be able to launch the game at all.

Faeryia tried to post at their Facebook page a link of this same thread and, for that, she is banned of their facebook. Here lies the problem.

 

Thanks to the link, Keylp. Now, we know what is happening : "We are on holidays so shut up about the brocken product we sell you or we ban you!"


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#69
Faeryia

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So, where were the unplayability issues you were mentioning before?

 

With the exception of the dialogue wheel highlighting during banter, none of those are the sort 'can't play' faults you seemed to be implying before. Even the dialogue wheel is rather minor, and as for you not enjoying the relatively sparse area music or the rate of banter (a common complaint across many platforms)?

 

The game goes completely mute every time I fast travel or travel via the war table forcing me to have to close the game down and start it up again a couple of times before I get audio back.

 

Audio during cut-scenes are completely messed up making it sound as if the characters are possessed or speaking backwards.

 

My saves keep getting corrupted for some weird reason wich means I simply can't load them, making it more or less impossible to make any real progress in the game. If the game does load it often freezes right after having loaded, or my character seems to be stuck in one spot unable to move.

 

The game freezes about every other time it's suppose to load a scene or an area.

 

To me this makes the game pretty much unplayable. I still consider myself one of the lucky ones in a very leaky boat since I can still get the game to run. I didn't bother specifying, yet again these issues since I have posted so many times in threads here and on the EA Forum. I felt that the best thing was to focus on problems that I know occurs across all platforms since that might be something BioWare is willing to deal with and address.

 

And yes, I have cleared the cashe a number of times. It helps but after a while the problems return. I've also re-installed the game a bunch of times hoping that would help. It hasn't. My Xbox360 elite is as upgraded as it can possibly be and has the latest updates and no other problems. I've actually never had any issues at all other than the occational rare freeze in my other games.


Modifié par Faeryia, 13 janvier 2015 - 11:41 .

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#70
SofaJockey

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Their behaviour towards the fan-base is no doubt a strategy to limit any legal repercussions. They know they f*cked up big time, and they are doing damage control.

 

Folk may not like it but this is the established reality:

 

BioWare's experience appears to be that saying little or nothing when there is an issue they are working on fixing, however uncomfortable,

is a more effective strategy than debating matters when they do not yet have a solution ready.

 

On a thread a few weeks back, a couple of (recently joined by the look of it) devs commented on some issue or other.

Their comments (trying to be helpful) acted as a lightning rod for a range of posts, abuse, accusations of being lazy and all the rest

to the point where the devs started defending themselves and before long were never seen again.

 

For sure it goes both ways, and silence is not the right answer either, but you know how some people are on BSN.

If devs get flamed on BSN for contributing, they will stop doing it, preferring silence to open warfare.

 

It's unfortunate, but I understand the logic to the strategy.

 

No-one should be under the illusion that devs don't visit and read these posts however, because they do.


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#71
keyip

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I should point out that it was almost a year after the release of Oblivion before the Beth devs returned to the forums. It just exploded and they disappeared. 



#72
Faeryia

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Folk may not like it but this is the established reality:

 

BioWare's experience appears to be that saying little or nothing when there is an issue they are working on fixing, however uncomfortable,

is a more effective strategy than debating matters when they do not yet have a solution ready.

 

On a thread a few weeks back, a couple of (recently joined by the look of it) devs commented on some issue or other.

Their comments (trying to be helpful) acted as a lightning rod for a range of posts, abuse, accusations of being lazy and all the rest

to the point where the devs started defending themselves and before long were never seen again.

 

For sure it goes both ways, and silence is not the right answer either, but you know how some people are on BSN.

If devs get flamed on BSN for contributing, they will stop doing it, preferring silence to open warfare.

 

It's unfortunate, but I understand the logic to the strategy.

 

No-one should be under the illusion that devs don't visit and read these posts however, because they do.

 

That is why I wrote my initial post, hoping that they will take the time to actually read it. I don't want them flamed or people having a go at them. But I do want some kind of official message or reply letting us (mainly those of us who are experiencing major problems with DA I) know that there is a patch coming. So far what little I have seen has been focused on Multiplayer, which I understand is needed because it seems to have some major issues. But couldn't they have added just a little something that they are working on trying to fix problems with the solo-game too?

 

And since I have the game for Xbox360, and there are so many glitches and problems with the game on old gen consoles, and a lot of people reporting this in various different ways, I would be over the moon to just get a tiny, little hint that they are looking into those problems too. 



#73
Octarin

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Folk may not like it but this is the established reality:

 

BioWare's experience appears to be that saying little or nothing when there is an issue they are working on fixing, however uncomfortable,

is a more effective strategy than debating matters when they do not yet have a solution ready.

 

On a thread a few weeks back, a couple of (recently joined by the look of it) devs commented on some issue or other.

Their comments (trying to be helpful) acted as a lightning rod for a range of posts, abuse, accusations of being lazy and all the rest

to the point where the devs started defending themselves and before long were never seen again.

 

For sure it goes both ways, and silence is not the right answer either, but you know how some people are on BSN.

If devs get flamed on BSN for contributing, they will stop doing it, preferring silence to open warfare.

 

It's unfortunate, but I understand the logic to the strategy.

 

No-one should be under the illusion that devs don't visit and read these posts however, because they do.

 

They can bloody well just make a couple of paragraphs of announcement, just to placate the masses saying they acknowledge some issues and are working on this and this and this and this specifically. That'd get them around both having to debate things and having angry fans getting angrier because of the silent treatment. We're not dating here, ffs. 



#74
SofaJockey

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I can't continue the game due to a bug. Stuck in Orlais since december. I can wait awhile extra though. But still. EA should have spent more money on the development and making the game more bug-free when they released it. Too bad they felt buying awards and reviews were more important.

 

I can understand the cynicism, but it is this kind of illogical clap-trap that doesn't help, to be honest.

I defy any company to try to 'buy' a handful of awards let alone over a 100 GOTYs without someone exposing that they did it.

Budget is not the issue. The scope of the game should fit the budget. You could have a huge or small budget and muck it up or not. 

You are of course correct that the game should have been less buggy

though the bug issues are not uniform across all platforms (PC/last gen faring worse).

 

Faeryia's OP was constructive and helpful.

Sadly such posts are not the norm on BSN.


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#75
Faeryia

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They can bloody well just make a couple of paragraphs of announcement, just to placate the masses saying they acknowledge some issues and are working on this and this and this and this specifically. That'd get them around both having to debate things and having angry fans getting angrier because of the silent treatment. We're not dating here, ffs. 

 

Let's hope SofaJockey is right and that the devs do take the time to read at least some of our posts even if they don't respond to them on the board. And I agree with you, giving us the silent treatment just make things worse. That is what made me angry enough to post on their Facebook page.