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Open Letter to BioWare


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#101
Octarin

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Well there was this news post nearly a week ago at the top of the DAI section on EA Answers:

 

http://answers.ea.co...214473#U4214473

 

"[Multiplayer] Update on the Key Drop Issue Options ‎01-07-2015 02:35 PM

 

Hello everyone,

 

We're working on a fix for the key drop issue in multiplayer that should resolve the vast majority of these instances.

This fix will be included as part of a larger upcoming patch for Dragon Age: Inquisition. We'll provide more details at a later date, and appreciate your patience."

 

Was that the sort of update you were looking for?

 

And that was for MP only, cause MP, as you said yourself earlier, is the bread and butter both from DA and ME atm. Which sorta enhances the opposite point that they don't really care to reply...



#102
Faeryia

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See? A much more measured, and accurate, position.

 

In fact, since we've engaged we've revealed another, unidentified flaw for Bioware to consider- unclear subtitles for people who have hearing/sound concerns. A flaw in a backup option is certainly one worthy of consideration, and would likely be easier to fix going foward (larger/bolder font) than what may be an unresolvable computer software issue.

 

Yeah... I still think that glitchy audio has a huge impact on the game no matter how good eye-sight a person has. And the fact that the unclear subtites is a problem for those who are hard of hearing is something that we (we as in those of us who are active in the Old gen (PS3 and Xbox360) master thread) has tried to get BioWare to acknowledge. One of the active users has created a petition focusing on that very problem and I have contacted the Swedish Association For The Deaf who is looking into it from their end of things.



#103
Octarin

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You know what, you can stop being a jerk to people as soon as you're ready.

Telling people that their definition of unplayable should be dismissed in favour of yours is really not helping and it just make you look like...well, you know....a jerk. so stop it.

 

No honey, he's not a jerk, I'll tell you exactly what that is. It's the Old Man Burning Hut syndrome. Such commentators are the Old Man living in the sole un-burnt hut in a burning village. Other villagers are fleeing and he comes up and yells "Whatchoo fleeing for?! You dumb, you leaving our village?!" and the others tell him that the village is burning to which he replies "No it ain't. My hut is perfectly alright." That's what it is. Claiming the village ain't burning just cause your hut isn't, isn't just sself-absorbed it's criminally stupid as well. Conversely, not acknowledging that other gamers have problems just cause you don't, is effing dumb to say the very least. 


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#104
Faeryia

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No honey, he's not a jerk, I'll tell you exactly what that is. It's the Old Man Burning Hut syndrome. Such commentators are the Old Man living in the sole un-burnt hut in a burning village. Other villagers are fleeing and he comes up and yells "Whatchoo fleeing for?! You dumb, you leaving our village?!" and the others tell him that the village is burning to which he replies "No it ain't. My hut is perfectly alright." That's what it is. Claiming the village ain't burning just cause your hut isn't, isn't just sself-absorbed it's criminally stupid as well. Conversely, not acknowledging that other gamers have problems just cause you don't, is effing dumb to say the very least. 

 

LMAO!

 

That Old Man thing gave me the best laugh I've gotten all day. Thank you. I needed that. :)



#105
Octarin

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LMAO!

 

That Old Man thing gave me the best laugh I've gotten all day. Thank you. I needed that. :)

 

Always glad to be of service :) Can't like the post, reached my positive likes quota for today :P



#106
Faeryia

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Always glad to be of service :) Can't like the post, reached my positive likes quota for today :P

 

Yeah, me too. :) I'll try to remember to like it tomorrow because it so deserves likes. lol



#107
Keitaro57

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Seriously, Octarin, thanks for the LOL time. We need it nowadays! :D



#108
Dean_the_Young

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There are always fans that will complain for the sake of complaining, it's their hobby. Shall we really consider these as the majority? No, they are just the ones who TALK LOUD and say nothing at all. But when there are players who just come to the forums to post one or two posts and then leave, only to say how disappointed they are with the game, the bugs, the performance and Bioware's treatment, then I listen. Contrary to listening to people with 10K posts who spend their entire lives in the forums making lot of sound without saying anything important.

 

The issue comes from the signal-noise ratio. Even if you made a point of simply ignoring anyone whose made more than, say, 500 posts, you've no  guarantee to getting accurate or even useful information from them. In this OP alone we had a number of objectively false claims about unplayability- I won't say 'lies' when it seems to have been a language barrier issue- but anyone who took it at face issue would have a distorted picture of what the issue was. By engaging as I did, we were able to identify that the underlying root of the 'mute' issue was actually 'I can't follow the conversations and dialogue'- which also revealed a separate issue about unreadable subtitles, which might have been a fallback plan.

 

That took engaging- by the casual curiosity of someone who didn't mind being called an ******* for challenging the OP's post despite her unquestionably being the wronged party. If it were my job to comb through threads, I likely would have passed it by without comment because of obvious factual issues (a sign that the poster doesn't know what they're talking about) and the obvious fallback assumption (well, why don't they use subtitles?). If I were methodically going through feedback threads, this one would go into a dumpster.

 

People aren't very good at expressing their actual issues. People say what they feel, or rather what they want people to think they feel, rather than remaining objective about the causes behind their feelings. Small-post posters aren't better than anyone else. They can also be as unreasonable or trollish as anyone else- sockpuppet accounts especially. There's no good way to find the good stuff to listen to while filtering out the rest- either you take it all in, which leaves the trolling, or you selectively focus, which leaves people outside of that focus feeling abandoned (and those inside the focus infuriated if their demands aren't met to their standards).

 

'Fans' as a group aren't coherent or singular enough to be dealt with as a reasonable individual because they, well, aren't. Particularly reasonable (take the general unreasonableness of people on the internet), or singular (countless variations and differing views). Trying to proscribe 'how you should interact with fans' policies to a corporation is like advising people on how to interact with those with multiple personality disorder. There's no one-fits-all solution, and we tend not to like it if they come at us with straight jackets even if we consider ourselves the 'sane' personality.

 

Nice subtle jab at the end there, btw. I approve.



#109
Dean_the_Young

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No honey, he's not a jerk, I'll tell you exactly what that is. It's the Old Man Burning Hut syndrome. Such commentators are the Old Man living in the sole un-burnt hut in a burning village. Other villagers are fleeing and he comes up and yells "Whatchoo fleeing for?! You dumb, you leaving our village?!" and the others tell him that the village is burning to which he replies "No it ain't. My hut is perfectly alright." That's what it is. Claiming the village ain't burning just cause your hut isn't, isn't just sself-absorbed it's criminally stupid as well. Conversely, not acknowledging that other gamers have problems just cause you don't, is effing dumb to say the very least. 

 

Again with the 'he.'

 

As for me, I prefer to think of it as more like-

 

https://www.youtube....8slEPV9LyS0#t=6



#110
Octarin

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The issue comes from the signal-noise ratio. Even if you made a point of simply ignoring anyone whose made more than, say, 500 posts, you've no  guarantee to getting accurate or even useful information from them. In this OP alone we had a number of objectively false claims about unplayability- I won't say 'lies' when it seems to have been a language barrier issue- but anyone who took it at face issue would have a distorted picture of what the issue was. By engaging as I did, we were able to identify that the underlying root of the 'mute' issue was actually 'I can't follow the conversations and dialogue'- which also revealed a separate issue about unreadable subtitles, which might have been a fallback plan.

 

That took engaging- by the casual curiosity of someone who didn't mind being called an ******* for challenging the OP's post despite her unquestionably being the wronged party. If it were my job to comb through threads, I likely would have passed it by without comment because of obvious factual issues (a sign that the poster doesn't know what they're talking about) and the obvious fallback assumption (well, why don't they use subtitles?). If I were methodically going through feedback threads, this one would go into a dumpster.

 

People aren't very good at expressing their actual issues. People say what they feel, or rather what they want people to think they feel, rather than remaining objective about the causes behind their feelings. Small-post posters aren't better than anyone else. They can also be as unreasonable or trollish as anyone else- sockpuppet accounts especially. There's no good way to find the good stuff to listen to while filtering out the rest- either you take it all in, which leaves the trolling, or you selectively focus, which leaves people outside of that focus feeling abandoned (and those inside the focus infuriated if their demands aren't met to their standards).

 

'Fans' as a group aren't coherent or singular enough to be dealt with as a reasonable individual because they, well, aren't. Particularly reasonable (take the general unreasonableness of people on the internet), or singular (countless variations and differing views). Trying to proscribe 'how you should interact with fans' policies to a corporation is like advising people on how to interact with those with multiple personality disorder. There's no one-fits-all solution, and we tend not to like it if they come at us with straight jackets even if we consider ourselves the 'sane' personality.

 

Nice subtle jab at the end there, btw. I approve.

 

Subtle? I'm terribly sorry, it was meant to be crass. I apologize. Now I need to cook, I'll read the story of your life up there later when I've got time.


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#111
Octarin

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Seriously, Octarin, thanks for the LOL time. We need it nowadays! :D

 

AAARGH!!! I can't like your posts :P I'm undone! LOL! Anytime mate.



#112
Dean_the_Young

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Subtle? I'm terribly sorry, it was meant to be crass. I apologize. Now I need to cook, I'll read the story of your life up there later when I've got time.

 

I know, but the attempt to be insulting was endearing. You're halfway to being tsundere.

 

Have a good day, darling. I'll be off to work myself.



#113
keyip

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Have a good day, darling. I'll be off to work myself.

 

I wouldn't hold your breath. Last time he said he was leaving, he wasn't. He instead wandered around bleating loudly and incomprehensibly and wonders why people won't listen to him outside of his little circle-jerk group.



#114
Dubya75

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No honey, he's not a jerk, I'll tell you exactly what that is. It's the Old Man Burning Hut syndrome. Such commentators are the Old Man living in the sole un-burnt hut in a burning village. Other villagers are fleeing and he comes up and yells "Whatchoo fleeing for?! You dumb, you leaving our village?!" and the others tell him that the village is burning to which he replies "No it ain't. My hut is perfectly alright." That's what it is. Claiming the village ain't burning just cause your hut isn't, isn't just sself-absorbed it's criminally stupid as well. Conversely, not acknowledging that other gamers have problems just cause you don't, is effing dumb to say the very least. 

 

Haha, excellent analogy! :)



#115
keyip

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The issue comes from the signal-noise ratio. Even if you made a point of simply ignoring anyone whose made more than, say, 500 posts, you've no  guarantee to getting accurate or even useful information from them. In this OP alone we had a number of objectively false claims about unplayability- I won't say 'lies' when it seems to have been a language barrier issue- but anyone who took it at face issue would have a distorted picture of what the issue was. By engaging as I did, we were able to identify that the underlying root of the 'mute' issue was actually 'I can't follow the conversations and dialogue'- which also revealed a separate issue about unreadable subtitles, which might have been a fallback plan.

 

That took engaging- by the casual curiosity of someone who didn't mind being called an ******* for challenging the OP's post despite her unquestionably being the wronged party. If it were my job to comb through threads, I likely would have passed it by without comment because of obvious factual issues (a sign that the poster doesn't know what they're talking about) and the obvious fallback assumption (well, why don't they use subtitles?). If I were methodically going through feedback threads, this one would go into a dumpster.

 

People aren't very good at expressing their actual issues. People say what they feel, or rather what they want people to think they feel, rather than remaining objective about the causes behind their feelings. Small-post posters aren't better than anyone else. They can also be as unreasonable or trollish as anyone else- sockpuppet accounts especially. There's no good way to find the good stuff to listen to while filtering out the rest- either you take it all in, which leaves the trolling, or you selectively focus, which leaves people outside of that focus feeling abandoned (and those inside the focus infuriated if their demands aren't met to their standards).

 

'Fans' as a group aren't coherent or singular enough to be dealt with as a reasonable individual because they, well, aren't. Particularly reasonable (take the general unreasonableness of people on the internet), or singular (countless variations and differing views). Trying to proscribe 'how you should interact with fans' policies to a corporation is like advising people on how to interact with those with multiple personality disorder. There's no one-fits-all solution, and we tend not to like it if they come at us with straight jackets even if we consider ourselves the 'sane' personality.

 

Nice subtle jab at the end there, btw. I approve.

 

Excellent analysis.



#116
Faeryia

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The issue comes from the signal-noise ratio. Even if you made a point of simply ignoring anyone whose made more than, say, 500 posts, you've no  guarantee to getting accurate or even useful information from them. In this OP alone we had a number of objectively false claims about unplayability- I won't say 'lies' when it seems to have been a language barrier issue- but anyone who took it at face issue would have a distorted picture of what the issue was. By engaging as I did, we were able to identify that the underlying root of the 'mute' issue was actually 'I can't follow the conversations and dialogue'- which also revealed a separate issue about unreadable subtitles, which might have been a fallback plan.

 

That took engaging- by the casual curiosity of someone who didn't mind being called an ******* for challenging the OP's post despite her unquestionably being the wronged party. If it were my job to comb through threads, I likely would have passed it by without comment because of obvious factual issues (a sign that the poster doesn't know what they're talking about) and the obvious fallback assumption (well, why don't they use subtitles?). If I were methodically going through feedback threads, this one would go into a dumpster.

 

People aren't very good at expressing their actual issues. People say what they feel, or rather what they want people to think they feel, rather than remaining objective about the causes behind their feelings. Small-post posters aren't better than anyone else. They can also be as unreasonable or trollish as anyone else- sockpuppet accounts especially. There's no good way to find the good stuff to listen to while filtering out the rest- either you take it all in, which leaves the trolling, or you selectively focus, which leaves people outside of that focus feeling abandoned (and those inside the focus infuriated if their demands aren't met to their standards).

 

'Fans' as a group aren't coherent or singular enough to be dealt with as a reasonable individual because they, well, aren't. Particularly reasonable (take the general unreasonableness of people on the internet), or singular (countless variations and differing views). Trying to proscribe 'how you should interact with fans' policies to a corporation is like advising people on how to interact with those with multiple personality disorder. There's no one-fits-all solution, and we tend not to like it if they come at us with straight jackets even if we consider ourselves the 'sane' personality.

 

Nice subtle jab at the end there, btw. I approve.

 

I have no intention of editing my OP to fit with yours or anyone elses description of "unplayable" but mine if that is what you're going for here. I still state that even though I can start the game it is unplayable due to the problems with audio, freezes, saves never loading and so on. Okay, so I don't get the disc read error thing some gamers using old gen consoles are experiencing, I can get the game to run, but my experience playing the game is so bad that that alone makes the game unplayable.

 

Also, I feel that I should point out that my intention when starting this thread was not to report the problems I have encountered in the game since I have done that many times both here and on the EA forum. I started this thread as an open letter to BioWare as a plead for them to give all of us who are having major issues with the game a sign that BioWare are listenting to us, and ask them to please let us know if there are patches coming dealing with at least some of the problems.

 

That is my only reason for starting this thread. And right now I feel as if I have engaged with you enough. You picking posts a part and trying to impose your side of things over others (at least that is how it comes across when I read your replies) does nothing but annoy people and stirr up emotions. And I'm pretty sure you are aware of that, and that you are enjoying yourself on our expense. Yes, you are clever with words implying and hinting on things the way you do, but please, enough is enough. 

 

And really, there is no need for you to qoute this post too and write another long winded clever reply. If you do, which I suspect you will since this is probably just to tempting for you to leave it alone, know that I won't reply and I really hope no one else will either. 


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#117
keyip

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And I'm pretty sure you are aware of that, and that you are enjoying yourself on our expense. Yes, you are clever with words implying and hinting on things the way you do, but please, enough is enough. 

 

I would remind you that you're going along with Octarin, who's having fun throwing abuse around and generally misrepresenting everybody's arguments to degrade and mock.



#118
Glitch1283

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I can somewhat agree to this post. I have the PC version myself and have met only a handfull of bugs that I couldn't circumvent through frequent saving and loading.
 

However, some issues really do boggle the mind...

 

For example: nearly all (if not all) skill rings are not working. That's a pretty big "what the hell?"

 

Bleed on hit? Also, not working. How can such simple things be so broken?

 

I surely hope there will be some big patches soon. I'd welcome some DLC, but I'd rather have the game working as intended before that.



#119
Faeryia

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I would remind you that you're going along with Octarin, who's having fun throwing abuse around and generally misrepresenting everybody's arguments to degrade and mock.

 

If you are reffering to her analogy in this thread, I thought it was funny and I agree with her on that one. You may not have to deal with people telling you that the problem you've reported doesn't exist because they don't have it, but she has, and so have I. My very first post made on the EA Help board where I listed the glitches and problems I encountered trying to play DA I on Xbox360 got replies stating that I was lying or exagerating or just making things up because I wanted attention. And that I should be content with the fact that the game started at all, and that I was a cow for not having had the desency to upgrade to a gaming PC or a second gen console.

 

And pretty much every post I have ever written where I have listed either some or all issues I have encountered has gotten at least one reply like that. I'm not defending abusive behaviour. I try to stay out of things like that, but continously getting replies like that over and over does get a bit annoying after awhile. 


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#120
Octarin

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I know, but the attempt to be insulting was endearing. You're halfway to being tsundere.

 

Have a good day, darling. I'll be off to work myself.

 

Too bad you only need to be called names to be insulted. How boring. Have fun at work.



#121
Octarin

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If you are reffering to her analogy in this thread, I thought it was funny and I agree with her on that one. You may not have to deal with people telling you that the problem you've reported doesn't exist because they don't have it, but she has, and so have I. My very first post made on the EA Help board where I listed the glitches and problems I encountered trying to play DA I on Xbox360 got replies stating that I was lying or exagerating or just making things up because I wanted attention. And that I should be content with the fact that the game started at all, and that I was a cow for not having had the desency to upgrade to a gaming PC or a second gen console.

 

And pretty much every post I have ever written where I have listed either some or all issues I have encountered has gotten at least one reply like that. I'm not defending abusive behaviour. I try to stay out of things like that, but continously getting replies like that over and over does get a bit annoying after awhile. 

 

Sniff... I still can't like your posts :'( well, consider it liked :D Btw, he's still on the Ignore list and will remain so indefinitely, irregardless of how provocative he chooses to be. I've had enough of that kind of attitude. We really don't deserve all that scapegoating. 



#122
SofaJockey

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Thanks, but not really. That announcement is all good and well, but it only touches on MP, that new obsession of Bioware.

I am referring to more specific issues with threads that run into hundreds of pages initiated by Bioware's Mark Darrah: "PC Community Concerns" to use as an example. For an entire month we've had absolutely NOTHING. No updates, not a single word. And I am pretty sure the last-gen gamers are equally in the dark about if and when they will be able to play their game.

 

er -

 

This fix will be included as part of a larger upcoming patch for Dragon Age: Inquisition.

 

Sounds like more than MP to me....



#123
Terodil

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Re: "Unplayable".

"Unplayable" does not mean it has to be completely broken. That definition is one among many, linguistically possibly the most frequent, but by no means the only or correct one.

Most quality management methods recognise that single, massive defects are not the only situations that invalidate a product's usefulness. They realise that defects fall into different "buckets" of severity, and that individual defects can sum up to a severity grade often beyond the individual grades.

A car without an engine is quite obviously broken.
A car with no window panes and missing seats is also broken, even if you can still drive it.

Neither would be released to the customer.
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#124
Waukeen25

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I'm with you...I'm you... I entirely agree what you have said (better than i would have said because to my lack of english speaking)...

 

The sad part is this post by me will likely either get deleted by a certain Bioware Employee who I will not name since they seem to have an issue with someone calling out people on their BS and will definitely get ignored because I am a (former) fan who has no idea what I am talking about.

 

I have seen more, lets say aggressive, posts by people on the forums which remain to this day but the posts I made calling out people on their BS have disappeared.  Posts which had no name calling just named names and highlighted specific instances of blatant lies.  The best part of this situation is what I told friends would most likely happen once it became knowledge that EA had bought Bioware, that it would just become another brand and become a shell of its former glory.  BTW folks crossing your fingers does not work, trust me I know :P

 

That having been said change won't happen.  The only way change would is if people did not buy the game at launch and waited to see how buggy it was but if no one bought it no one would know how it is.  Circular logic applies here sadly.  Great company gets noticed by EA, EA buys great company (Dice, Westwood, Bioware etc) with promises that it will be left untouched and just be a partner brand, EA borgs great company into itself shortly after purchase and either closes, ruins, fires, doesn't give a damn about the people who made said company into the name they were.

 

Before people blast me for being one of those supporters I would like to point out that I do buy games from EA, Valve, <insert studio> because the game to me looks fun for whatever reason.  What I do though is once I find out if a game such as DAI is as buggy as it is and the fact that the devs don't give two flying <insert word> about the fan base is when I stop caring.  As I stated in my letter that I was going to originally send to Bioware via the mail I'm done with them at release.  This same letter was something I was going to send with a bunch of cupcakes if I could get a Kickstarter off the ground for $750 to send ~100 to them ala the Retake Mass Effect campaign.  Concept was to have the Seeker logo on them with a little bug for each.  But after I started seeing posts disappear and the lack of any communication between the devs and players I just don't care anymore.  I am going to play this until I get tired of it and find something else.  Probably Evolve.


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#125
Captain Wiseass

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The issue comes from the signal-noise ratio. Even if you made a point of simply ignoring anyone whose made more than, say, 500 posts, you've no  guarantee to getting accurate or even useful information from them. In this OP alone we had a number of objectively false claims about unplayability- I won't say 'lies' when it seems to have been a language barrier issue- but anyone who took it at face issue would have a distorted picture of what the issue was. By engaging as I did, we were able to identify that the underlying root of the 'mute' issue was actually 'I can't follow the conversations and dialogue'- which also revealed a separate issue about unreadable subtitles, which might have been a fallback plan.

 

That took engaging- by the casual curiosity of someone who didn't mind being called an ******* for challenging the OP's post despite her unquestionably being the wronged party. If it were my job to comb through threads, I likely would have passed it by without comment because of obvious factual issues (a sign that the poster doesn't know what they're talking about) and the obvious fallback assumption (well, why don't they use subtitles?). If I were methodically going through feedback threads, this one would go into a dumpster.

 

People aren't very good at expressing their actual issues. People say what they feel, or rather what they want people to think they feel, rather than remaining objective about the causes behind their feelings. Small-post posters aren't better than anyone else. They can also be as unreasonable or trollish as anyone else- sockpuppet accounts especially. There's no good way to find the good stuff to listen to while filtering out the rest- either you take it all in, which leaves the trolling, or you selectively focus, which leaves people outside of that focus feeling abandoned (and those inside the focus infuriated if their demands aren't met to their standards).

 

'Fans' as a group aren't coherent or singular enough to be dealt with as a reasonable individual because they, well, aren't. Particularly reasonable (take the general unreasonableness of people on the internet), or singular (countless variations and differing views). Trying to proscribe 'how you should interact with fans' policies to a corporation is like advising people on how to interact with those with multiple personality disorder. There's no one-fits-all solution, and we tend not to like it if they come at us with straight jackets even if we consider ourselves the 'sane' personality.

 

Nice subtle jab at the end there, btw. I approve.

Very much this.

 

Also, it's worth keeping in mind that (a) community management is not part of the developers' jobs, and any communicating they did here would have to be on their own time or instead of working on actually patching the game, and (2) they get way more useable data about the bugs from in-game telemetry than from forum posts.